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Chris A
Essex, United Kingdom

Lovely weekend

Review of Hilton Cardiff
4.0 of 5 bubblesReviewed Apr 16, 2022
The location of this hotel is on a corner, opposite Cardiff castle. Its surrounded with shops, cafes and bars. Its not as close to the train station as hoped, it is within walking distance of about 15 minutes. Great on summer day but not in rain with luggage. Rooms were clean & modern, we did not eat at the hotel as there is a range of options outside
Date of stay: April 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Smith, General Manager at Hilton Cardiff, responded to this review
Responded Apr 21, 2022
Thank you so much Chris A for your great review!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,725)
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All reviews the executive lounge valet parking castle view opposite the castle junior suite steam room walk in shower per night city centre saturday night breakfast was excellent following morning lovely room car park greys gym prosecco
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483 - 488 of 4,725 reviews
Reviewed April 15, 2022 via mobile

Excellent stay. Room was quite and comfortable. Bathroom had both shower room and bath and very spacious. Had both dinner and breakfast and have to say it was much better than most of our hotel stays. Great location across from Cardiff Castle. Two thumbs up!

Date of stay: April 2022
Trip type: Travelled as a couple
1  Thank Art9101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Smith, General Manager at Hilton Cardiff, responded to this reviewResponded April 21, 2022

Wow thank you Art9101 for your great 5* review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2022

Rented two rooms for our family. Furniture missing, space heater in room and next door to a room whose door was covered with decorations for a birthday party. Spent way too much time on the phone with front desk about this. Paid for. Castle view but no disclosure that scaffolding blocks the castle view currently. Avoid this hotel or take your chances. It did not seem like a Hilton.

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank lorib808
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Smith, General Manager at Hilton Cardiff, responded to this reviewResponded April 21, 2022

Dear lorib808

Thank you for taking the time to share your experience about your recent stay at our hotel.

I do sincerely appreciate your feedback and I am so very sorry you were unhappy with your visit on this occasion. I will take your comments under consideration as we continually work to improve our guest experience and thank you for bringing this to our attention.

I do hope you will consider staying with us in the future.

Kind regards
Adam Smith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 12, 2022

Booked for a weekend stay Friday to Monday. The hotel is a short and interesting walk from the station and is perfectly placed for the museum and castle as well as for the city centre. The hotel staff were very friendly and helpful throughout. The room was clean and comfortable with a view of the Castle, and the bathroom was spotless with lots of hot water. The street outside is very busy but absolutely no street sound came in. The pool was warm and clean, though you need to bring your own robe. Breakfast was included during our stay and was plentiful and well cooked. We thoroughly enjoyed our stay at Cardiff Hilton and are looking forward to visiting again. Highly recommended!

Room tip: Rooms on the west side overlook the castle.
Date of stay: April 2022
    • Location
    • Cleanliness
    • Service
1  Thank Gerrardovi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Smith, General Manager at Hilton Cardiff, responded to this reviewResponded April 21, 2022

Thank you so much for you superb 5* review.

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Reviewed April 9, 2022

Stayed a few days, excellent hotel. Very clean, staff very friendly and helpful. Situated in the centre of Cardiff good location for shops and the castle. Pool, sauna and jacuzzi facilities lovely to use. However, did think the breakfast was expensive.

Date of stay: April 2022
    • Rooms
    • Cleanliness
    • Service
1  Thank E7533LZdeborahw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Smith, General Manager at Hilton Cardiff, responded to this reviewResponded April 21, 2022

Thank you so much for your great 5* review!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 8, 2022 via mobile

In Cardiff for business and stayed in this hotel for the first time. Diamond HH member so upgraded to a junior suite in advance by the hotel. Staff were excellent throughout. Room was really nice with loads of space. Executive lounge was on 7th floor with complimentary snacks and drinks. Breakfast in the morning was great quality. Highly recommend the hotel.

Date of stay: April 2022
Trip type: Travelled on business
1  Thank AndrewJames2710
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Smith, General Manager at Hilton Cardiff, responded to this reviewResponded April 8, 2022

Wow thank you AndrewJames2710 for your great 5* review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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