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shelley m

Vist family

5.0 of 5 bubblesReviewed 4 weeks ago
What a beautiful hotel , lovely clean rooms , staff very helpful, and the breakfast delicious so much choice , would definitely stay here again. wished i asked for room out back of hotel because road a little noisey, if not use to it like us from the countryside . parking a bonus , but safe to leave on side road also
Date of stay: May 2024
Room Tip: a little road noise if not use to it
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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All reviews welsh cakes cathedral road four poster bed city centre full welsh breakfast fresh fruit small hotel sophia gardens lovely hotel no lift breakfast was delicious minute walk visiting cardiff car park free parking the ground floor lovely room
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Reviewed April 30, 2024

Very disappointed. Due to check in on 5th May for one night as attending the Bruce Springsteen concert. However my elderly father suffers from dementia and has deteriorated in the last 24hrs. I have cancelled my concert tickets and through booking.com cancelled the hotel. Free cancellation was up until 28th April and so full payment would be due. Booking.com advised me to message the hotel and explain the circumstances as some hotels will waive the fee. I explained why I was cancelling and in a very short space of time booking.com advised the hotel would not waive the fee. I feel that it likely the hotel will be able to rebook this room , especially as Bruce Springsteen is in town, and the hotel did not suggest perhaps waiving the fee if the room was booked. A very quick response and no obvious consideration of the circumstances makes me wonder if they read my message at all. Disappointing and poor customer service.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank agnesstew63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 28, 2024 via mobile

I booked a room here today on booking.com as it was advertised at £17 for next Friday so I thought what an absolute bargain. I had an email for me to cancel it as the price advertised was wrong, if I cancelled I wouldn’t get my money back. I rang this hotel and the abuse I had off the man on the other end was absolutely disgusting he was an absolute pig.

AVOID BOOKING HERE AT ALL COSTS this man shouldn’t be trading

Date of stay: April 2024
Trip type: Travelled as a couple
Thank lindsayt464
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 12, 2024 via mobile

Good hotel.
I went with family and booked 2 rooms.
Rooms are spacious, well decorated and clean. Rooms were value for money.
Check out is 11am - no possibility of extension.
Parking is at rear of hotel and is free.

Would I come again? I probably would.

Date of stay: April 2024
Trip type: Travelled with family
Thank abdullaht265
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 22, 2024

Beautiful period building built in 1900 in an excellent location, with it's own car park & just a short walk to the city centre.

We booked a room with a four poster bed overlooking Cathedral Road. The room was very quiet and the bed was so comfy, I didnt want to get up...
The room was really beautiful, full of old world charm, fabulous pieces of period furniture but with modern touches such as double glazing on the original sash windows, plenty of plug points and a beautiful ensuite.

The staff were all very friendly and welcoming, from the moment we checked in nothing was too much trouble.

The inclusive Welsh breakfast was amazing, so much choice, they even had gf toast for me & the waiting staff were all polite and very efficient.

The hotel is steeped in history, lovely furnishings and lighting, the stained glass windows are truly beautiful. If you appreciate a hotel that's individual and not part of a chain, this hotel is a great choice.

We will definitely stay here again on our next visit to Cardiff.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank DrDr63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 24, 2023

My experience of this establishment is as follows. I rang the Hotel to reserve a room for 1 night for 2 colleagues from Barcelona,a father and his teenage son who were coming in order to video an interview about my part as President of the Jury at a Music Festival in Catalonia. The first person whom I spoke with on the phone was polite and accommodating and thought that making a video would be no problem,so long as we confined ourselves to the bedroom,which I thought perfectly fair.
A later phone call to Reception was answered by a lady who advised checking with the Manager,due in later, that the filming would be allowed. However,we decided to book, having decided that were it not be allowed, at least my colleagues had accommodation for the night.
When I called in at the Hotel in the afternoon to see the Manager and also the room to assess its suitability for filming,were it to be allowed, I was given perhaps the most hostile reception by any hotel manager I can remember. I accepted that he, a man by the name of Carl (or Karl?) was not happy with the idea of filming although I did manage, I thought, to assure him of the content of the interview and that it related to my work, not his hotel. However, his line of questioning was just off the radar. After my complimentary comments about his hotel and its situation, his comments about my colleagues' city, Barcelona, were extremely disparaging,to the extent that I wondered if foreigners were welcome in his hotel. " Had I seen Four in a Bed" I was asked. I had to admit I hadn't! Once Carl or Karl seemed satisfied that the interview would not be a disruption to his guests(I saw or heard none whilst I was there), he agreed to the filming.
The following day I was sent a copy via WhatsApp of this appalling email where he not only reversed his decision to allow the filming (his right it must be admitted) but, actually cancelled my colleagues' reservation,leaving them arriving from Barcelona without accommodation.
I copy the email below. It is addressed Dear Sir/Madam, although he had their names. The grammar is slovenly ,but the manner even worse. My colleagues ' reservation is referred to as the matter now closed. What an awful introduction to Cardiff hospitality for my colleagues. Fortunately, the excellent and ,may I say, confidently professional Àngel Hotel , provided much better accommodation at only a slightly higher price and had no problem with the filming. Since my experience with the Lincoln House Hotel, I have heard various accounts s suggesting the same ethos. To he avoided at all costs is all I and my Barcelona colleagues can say.

Date of stay: October 2023
Trip type: Travelled on business
Thank ChrisHorner-Cuina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded October 28, 2023

Your comments are noted. As you point out we reserve the right to reverse any accommodation decision, particularly where dubious filming is proposed and the objectives associated with it. Lincoln House Hotel

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