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Reviewed May 4, 2021 via mobile

Came here for a little break during the covid lockdown. This is a lovely hotel my husband and I had a great time
Here. It was so clean and the hotel food was great. Would come here again without a hesitation. The staff were helpful and nothing was too much trouble x

Date of stay: March 2021
Trip type: Travelled as a couple
Thank 231sianj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 10, 2021

I have to say that the staff at the Copthorne hotel have been lovely throughout the past year, especially with COVID/lockdown etc. They made the stay as nice as possible considering the situation and were always polite and attenuative. Unfortunately the food is hit and miss, quite a few occasions where it was cold or you could tell it had been under a hot lamp, as it was dried out. The lighting in the rooms is very poor, and the décor is very outdated.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank 195decl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth McDuff, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this reviewResponded March 12, 2021

Dear 195decl,
Thank you for your positive feedback and rating.

We are pleased that you enjoyed your stay, its always great to pass on such feedback to our staff who work hard to make sure guests have a positive experience during this difficult time .

We do appreciate your custom and we do hope the above mentioned negative aspects of your stay will not deter you from giving us another opportunity to serve you better in the future.

Kind Regards
Dominika Kaminska-Kornas
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 24, 2021

As my collegue said many times. The staff need some WD40.
Breakfast routine changed every day.
Ordering of food on a night was also a bit confusing.
The 4 star hygiene rating was a little off putting.

Considering these trying times. I hate that saying, for a hotel like this it should be a breaze as the occupancy is much less.

Th hotel itself has not changed. I stayed here in 2014 and it is the same. I think the filth around the extract fan was there when i was last here. It's far from modern but it needs some seriousl investment to bring up to a good modern standard.

Why stay here ?
location to Cardiff, easy access to the main roads, Erm.

Date of stay: December 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank SparkyM-25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth McDuff, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this reviewResponded February 2, 2021

Thank you for your review.

I'm sorry to see you found some issues, we are receiving a lot of very positive comments about our Covid procedures and most guests are finding our ordering systems simple and effective in the challenging circumstances we find ourselves in. I will of course look again at these to see if they can be made less confusing.
I will pass your comments onto the team

kind regards



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Reviewed December 18, 2020 via mobile

An overnight stay, entrance & exterior of this building certainly need a good jet wash & tidy up, would make such a difference & lighting needed on the mini roundabout outside.
Rooms extremely dated in decor & appearance with some areas of the carpet worn, woodwork chipped etc. However extremely clean & good quality beds & bedlinen. Usual Tea/Coffee making, TV, Hairdryer, Ironing facilities etc.

All the staff we encountered were exceptionally polite, informative & definately following all Covid 19 measures, totally adhering to all aspects.
The breakfast, limited to say the least ! Never ever been to a hotel where you couldn't order a Fried or Poached Egg but could have Scrambled.
Clearly when the breakfast arrived , you could see it had all been pre cooked & reheated, thus the reason for the lack of freshly cooked eggs.

Service station feel to the food but quality staff feel to the two female waitresses.
So basically some small improvements to bring this to the quality 4 star it should be .
The Staff really make this hotel what it is !

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank Melanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth McDuff, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this reviewResponded December 24, 2020

Thank you for your review and your positive comments regarding our team, who work hard to ensure all guests feel comfortable and welcome.

I hope to welcome you back in the future,

kind regards and Merry Christmas

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Reviewed November 14, 2020 via mobile

Hotel had just come out of local lockdown. Yes, it’s dated, but clean and efficient. Menu at dinner very limited, but given the circumstances everyone is doing their best to ensure people have a good stay.
Reception staff are good, and a particular ‘shout out’ to Mel from the breakfast team and Antony in the restaurant for their positivity!

Date of stay: November 2020
Trip type: Travelled with family
1  Thank headteacherhils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth McDuff, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this reviewResponded November 16, 2020

Thank you for your positive review and rating.

I'm glad to see that you enjoyed your stay and am particularly pleased that our team made you feel welcome and comfortable.

I look forward to welcoming you in the near future.

kind regards

Gareth McDuff, Hotel Manager

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