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“Comfortable and good location!”

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Holiday Inn Cardiff City Centre
Ranked #20 of 74 Hotels in Cardiff
Reviewed 13 May 2012

My friend and I planned a last minute bank Holiday weekend away - and this hotel came up at one of the better rates with the better locations.

Our room was clean and over-looked Cardiff City Stadium. The beds were comfy and I slept well, besides the cleaning staff just walking in and waking me up. They came back again a little later. There should be better communication between them and reception, as to who has left.

The room was clean as was the bathroom - though the bathroom was quite small.

For what we paid the price was good and was exactly what I expected from a Holiday Inn. If you have stayed in one before - the rooms etc will be more or less the same!

Location is brilliant and near to all the pubs, restaurants and nigh-life.

Recommended for thos who are making the most of their time in Cardiff and will only use the room to sleep in!

Room Tip: Make sure you tell the hotel desk that you do not want to be disturbed! The cleaning staff walked in...
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  • Stayed: May 2012, travelled with friends
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2  Thank ToriToriToriTori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this reviewResponded 16 May 2012

Thank you so much for your review and choosing to stay with us here at Holiday Inn Cardiff.

I am glad to see that you enjoyed your stay with us. Please be assured that your comments re being disturbed have being addressed, I appreciate your feedback on this.

My team and I look forward to welcoming you back in the future.

kind regards

Richard Platts
General Manager

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1,031 - 1,037 of 1,248 reviews

Reviewed 12 May 2012

This is a City Hotel near the Castle, shops, restaurants, bars. As usual with the Holiday Inn brand you get what you expect: a well managed Hotel with few surprises,... this is why I use the brand frequently. The rooms are comfortable, clean and more than adequate for the business traveller. There is on site parking.

  • Stayed: April 2012, travelled on business
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Thank Desmond M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2012

Not a great stay!!!! The bar staff were quite rude on the Saturday afternoon and said they wanted to go home, not great customer service!!! In the afternoon 6 of us decided to order lunch, 3 of us wanted the chicken goujon wrap mainly because of the sweet potato fries however when the food turned up there were no sweet potato fries just 'chips' when we enquired where they were both waitresses looked at each other and said there were none in stock surely this should of been mentioned at the point of ordering??? On the saturday night we returned back to the hotel at 12.30am and wanted a nightcap in the bar especially as the time was described as 'late' however the bar was closed!!! The night security guard suggested that we walk down to the bar with a red sign (Revolution) the whole point of going to the hotel was to have a quiet drink. He then preceeded to tell us that we could have room service but when we rang we were told we had to wait half an hour for three drinks!!!

Overall a disappointing visit mainly down to poor customer service which should be addressed ASAP

  • Stayed: May 2012, travelled with friends
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2  Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this reviewResponded 16 May 2012

Thank you for your constructive comments and I am sorry that your experience with us was clearly not up to our usual standards.

Please be assured that I have taken your comments and fed them back to the team so that we ensure that instances such as these are not repeated for future guests.

Feed back is important to us and I am grateful that you have taken the time to highlight these issues, which are unusual for us to receive, as this does assist greatly in identifying training needs.

Thank you for staying with us , and once again my apologies.

kind regards

Richard Platts
General Manager

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Reviewed 6 May 2012

Stayed here for one night and was very happy, tea/coffee in room and overlooking Bute Park,staff very nice and quick check-in-everywhere on hand/shops/castle etc-room fit for our needs-There are groups of Hen parties next door to us,but did not bother us, I guess if you were older then you may want to change rooms,

would def stay here again **

Room Tip: Ask for room overlooking Bute Park
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  • Stayed: May 2012, travelled as a couple
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1  Thank horses10_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2012

Holiday Inn is right next to Cardiff Castle and Millennium Stadium and shops. Car park situated on hotel ground costs 10 pounds for 24 hours which is good compared to other car parks in vicinity. Staff were very helpful and available at all times to answer questions. Room spacious and bed comfy including offering choice of firm or soft pillows. Very pleased and would recommend.

  • Stayed: May 2012
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1  Thank Rorschach20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2012

I stayed here in May 2012 when in Cardiff on business. The location is good - very close to the Millennium Stadium and the city centre. There is an on-site car park, but beware it's quite small and gets very busy - it can also be difficult to exit the hotel as it's on a busy road.

The hotel reception staff were friendly and check-in was very quick.

The room I stayed in was clean and well decorated with a very comfortable bed. The bathroom however was tiny and I could barely swing a cat. With the size of the bathroom it would have been better to just have a shower and not squeeze in a bathtub. Also for what seems like a recently renovated room there should have been more effort in improving and remodelling the bathroom concept.

One other comment is that the room could have done with a pellet above the curtains - the curtains otherwise let in a lot of light and I kept waking from 6am as a result of the daylight seeping in. At breakfast I overheard a number of other guests making the same comment.

Breakfast buffet was good with a nice range of options. The service however was poor and despite being asked whether I would like coffee or tea, none was forthcoming and I had to request it several times. When the coffee did arrive it was poor quality (very weak and tepid) and was not a reflection of the rest of the meal.

Overall, a standard Holiday Inn stay. You know what you're going to get - a comfortable bed, clean room and a nice overnight place to stay away from home. But, if a couple of things were changed then it would have been excellent.

  • Stayed: May 2012, travelled on business
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1  Thank DaveyC-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2012

Hotel is nice, clean and fresh. We had a lovely room on the 6th floor overlooking the river which was very spacious. Enjoyed our stay here. Only let down by the fact that we had requested a late checkout twice, once on arrival and once the night before check out, and for some reason the message didn't get to the cleaning staff. We did eat at the bar one day and it was very good food. Would definitely stay here again, it is very central to the city center, but just far enough away so there isn't too much noise!!

  • Stayed: April 2012, travelled on business
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1  Thank Ciara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cardiff City Centre

Address: Castle Street, Cardiff CF10 1XD, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#20 Family Hotel in Cardiff
#22 Business Hotel in Cardiff
Price Range: $87 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Number of rooms: 157
Official Description (provided by the hotel):
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales

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