I stayed here a few years ago for the rugby so we came back for a last minute trip. I don't know what went wrong but I'm not surprised it's closing.
The first room we were given was absolutely filthy, it was down a little corridor of its own and obviously hadn't been touched in months!! We complained & the manager didn't seem bothered about the state of the room but did offer us another room. The second room was better but still not clean, only what had to be cleaned had been. The telephone was filthy, there was cobwebs everywhere and the housekeepers need lessons on how to make a bed properly (that's if they even have housekeepers).
Reception is never manned and we felt like we were an inconvenience to the lady in the bar. She was extremely rude towards me when I rang down to ask when the unnecessarily loud music would be turned off in the bar.
We chose not to eat breakfast because the state of the cleanliness in the hotel and rooms in general made me think what state is the kitchen/none public areas in?!
None of the staff seemed interested in providing a decent standard of customer service. Overall we're extremely disappointed and I'm not surprised it's closing soon!
- Official Description (provided by the hotel):
- At Churchills we offer a traditional style hotel with modern facilities and excellent service. It is the ideal venue for any occasion. So if you are to stay for business or pleasure or just want somewhere to 'pop in' on the way home from work, Churchills is just perfect! ... more less
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- Also Known As:
- Churchills Hotel Cardiff, Wales