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All reviews cardiff bay free parking millennium centre two double beds the red dragon centre mermaid quay good size spacious room lovely hotel minute walk busy road buffet breakfast reception staff would stay again car park excellent value for money one night stay
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Reviewed April 21, 2021

Stayed with husband and son. Good size room and very comfortable beds, duvet and pillows. Lovey bathroom with loo separated, which was good idea. Thoughtful...wine glasses and bottle opener and bottles water along with usual tea coffee tray. Staff were very helpful when I needed to change booking. Quiet but quite a bit of traffic noise when window open.

Date of stay: April 2021
Review collected in partnership with this hotel
Thank Crinckle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Konsuela Komolibija, Guest Services / Front Office at Future Inn Cardiff Bay, responded to this reviewResponded 4 weeks ago

Dear Crinckle

Thank you for taking the time to write a review and for choosing to stay at the Future Inn.

I am delighted to hear that your room and staff were to a high standard. I am also happy to hear that the added extra of wine glasses and a bottle in the room was a bonus for you.


We look forward to welcoming you again in the future

Best Regards
Emma Shuffley
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 21, 2021

Excellent location, good service,hotel very clean, staff very courteous, car parking facilities good, room service for food good, menu a little limited but good quality and very quick service, in general very enjoyable stay.

Date of stay: April 2021
Review collected in partnership with this hotel
Thank tsymmo945557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Konsuela Komolibija, Guest Services / Front Office at Future Inn Cardiff Bay, responded to this reviewResponded 4 weeks ago

Dear tsymmo945557

Thank you for taking the time to write a review and for choosing to stay at the Future Inn.

I am delighted to hear that your room and staff were to a high standard

We look forward to welcoming you again in the future

Best Regards
Emma Shuffley
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 21, 2021

beautiful place but not good reception, days at the hotel was not paid equal to the booking, until then I did not question, but I paid breakfast for the three days and only one was served to me, but we were going to place an order, I was not entitled, the employee did not know what the customer had paid for embarrassment! having to fetch another alternative, hotel great quiet view wonderful space!

Date of stay: April 2021
Review collected in partnership with this hotel
Thank wanjos408513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Konsuela Komolibija, Guest Services / Front Office at Future Inn Cardiff Bay, responded to this reviewResponded 4 weeks ago

Dear wanjos408513

Thank you for taking the time to write a review and for choosing to stay at Future Inns.

I do apologize for the inconvenience cause in regards to your breakfast. I will pass on your comments to the relevant departments.

It is our wish that you will stay with us again where we can better serve you.

Kind Regards
Emma Shuffley
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2021

The room was cold, breakfast was cold. COVID rules or not, the stay was not as pleasurable as the last.
Logging onto the Hotel WiFi was also pain, having to visit reception for instructions and a code.
Staff were as helpful as they could be.

Date of stay: April 2021
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Thehallenders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Konsuela Komolibija, Guest Services / Front Office at Future Inn Cardiff Bay, responded to this reviewResponded 4 weeks ago

Dear Thehallenders

Thank you for taking the time to write a review and for choosing to stay at Future Inns.

I do apologize for the issues that you experienced during your stay. Please note that the comments will be passed on to relevant department.

It is our wish that you will stay with us again where we can better serve you.

Kind Regards
Emma Shuffley
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2021

Brilliant hotel , very clean and fresh . Also the staff was very friendly lovely and polite and was very helpful if needed anything they was always there to help you out also looked up train times for me for quickest and best route home could nt thank them enough .

Date of stay: April 2021
Review collected in partnership with this hotel
Thank kturne387229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Konsuela Komolibija, Guest Services / Front Office at Future Inn Cardiff Bay, responded to this reviewResponded 4 weeks ago

Dear kturne387229

Thank you for taking the time to write a review and for choosing to stay at Future Inns.

I am delighted to hear that your room and staff were to a high standard.

We look forward to welcoming you again in the future.

Best Regards
Emma Shuffley
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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