The staff here are very friendly and professional and Very approachable and always welcoming and supportive been very brilliant experience couldn't ask for better service and staff and would recommend this hotel to anyone and I will be writing to the hotel bout this experience
Dear Road10037576075
Thank you for taking the time to post a review of your stay, we are delighted we could ensure a comfortable stay during your visit.
Thank you once again for your stay and your feedback and we look forward to welcoming you back to Future Inn Cardiff Bay.
Kind Regards,
Przemek Kaminski
General Manager
Future Inn Cardiff Bay
Start on a positive. Ajay at the front desk was just fabulous and very helpful. Another gent was with him in our 2nd night and he too was fabulous and very helpful too. Well done.
Loads of parking that is easily accessible from the hotel.
The hotel is a little “tired” or perhaps it’s just run of the mill mass hotel. Our safe wasn’t working but Ajay came up quickly and replaced the batteries.
The WiFi was not very reliable and the signal not that strong and we were only on the 2nd floor. The room was clean but also a bit tired. A slight subtle urinal smell in the loo area.
The breakfast was a mass produced buffet, edible but not very enticing. It was also laid out all over as the space is limited.
The area and centre nearby to walk through to get to the Bay are a little run down, possibly impact of the economy.
Dear maggiefuss
Thank you for sharing your experience with us, I will be sure to pass on your lovely comments to Ajay from our Reception team.
If there is anything we can help you with during your next visit, please do not hesitate to let us know! We hope to see you again soon.
Kind regards,
Przemek Kaminski
General Manager
Future Inn Cardiff Bay
complete shambles at check in and very disappointing as we had requested an early check in, which I understand is not guarnteed but really did not expect to be as late as 3.45, we were told rooms would be ready ASAP as they were being checked, we eventually got to them to find no towels in 2 of our rooms. We had booked an early dinner as were going to a show and barely had time to change, reception staff were unhelpful and no manager was available. We were eventually offered complimentary breakfasts but since have realised that I was charged for 2, I have complained again and have been offered. A complimentary upgrade on my next stay - subject to availabilty! Dreadful customer service, will not be returning
Dear Discover09342695240
Thank you for taking the time to share your feedback with us following your recent stay at Future Inn Cardiff Bay. We have of course been corresponding by email but I did also want to reply to your post here
We sincerely apologize for the inconveniences you encountered during your visit. Your satisfaction is of utmost importance to us, and we appreciate your patience as we address your concerns.
Firstly, regarding the check-in process, I understand your frustration with the delay and the lack of communication from our team. Please rest assured that we take such matters seriously, and we will be reviewing our procedures to ensure that future guests do not experience similar delays.
We have also noted your disappointment with the missing towels in two of your rooms. While we do our best to ensure that all amenities are promptly restocked, it appears that we fell short in this instance. Our duty manager is available to assist with any issues that arise during your stay, and I apologize if their assistance was not readily available to you.
Regarding the charges for the complimentary breakfasts, there seems to have been a misunderstanding. The offer was intended for the two rooms that experienced issues, and we apologize for any confusion that may have arisen regarding the complimentary breakfast for the third room. If you would like to have further clarification, please feel free to contact me separately further to our other contact
In light of your feedback, we would like to extend our sincerest apologies for the inconvenience you experienced during your stay. We value your feedback and hope to have the opportunity to welcome you back to Future Inn Cardiff Bay in the future.
Warm regards,
Przemek Kaminski
General Manager
Very expensive hotel. I bought new Gucci swimming trunks especially for this stay only to find out that there was NO swimming pool! The elevator did not stop at floor 3 which is a problem as I was staying ON floor 3! I either had to walk up from floor 2 or down from floor 4 depending on who was in the lift with me so they could carry my bags. On arrival to my room I found that there was NO toilet! Having paid all this money I didn't expect to use a communal toilet, after a few hours I needed to go for a poo, so I asked another guest where the communal toilet was, I was told that my room did indeed have a toilet and that it was behind the bathroom door that opens into the bathroom! HAVE THE HOTEL NOT HEARD ABOUT INSTRUCTIONS ON TOILET USE?! The television was also terrible, very few channels, no streaming, HDMI didn't connect to my Windows XP laptop, it was so old it could have had Ceefax! On the plus side the bed was comfortable and the hotel had very wide corridors, ALL hotels should have wide corridors.
Dear F6009IOdavidj
First and foremost, thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay at Future Inn Cardiff Bay.
Regarding your comments, we appreciate your feedback and would like to address each point raised:
1. Swimming Pool: We apologize for any confusion, but we would like to clarify that we do not have a swimming pool facility at our hotel. We apologize if there was any miscommunication regarding this.
2. Lift Access to Third Floor: We apologize for any inconvenience you experienced with our lifts. We would like to assure you that we have two lifts available. There is currently a minor issue with one such that it is not currently stopping at the third floor. We are working hard to rectify this. In the meantime, the other lift provides access to all floors, including the third floor.
3. Toilet Facilities: We sincerely apologize for any confusion regarding the toilet facilities in your room. Each of our guest rooms is equipped with a private toilet, located behind the bathroom door. We understand the importance of clear instructions, and we will ensure that this information is communicated more effectively to our guests in the future.
4. TV Channels: We apologize if there were any limitations with the TV channels during your stay. We strive to provide a comfortable and enjoyable experience for all our guests and will look into any issues with the TV channels.
5. Wide Corridors: Thank you for acknowledging our wide corridors. We aim to provide a spacious and comfortable environment for our guests to navigate throughout the hotel.
We would like to invite you to contact us directly at foh.cardiff@futureinns.co.uk so that we can further investigate and address any concerns you may have. We hope that your next stay at Future Inn Cardiff Bay will exceed your expectations, and we look forward to the opportunity to welcome you back.
Kind Regards,
Przemek Kaminski
General Manager
Future Inn Cardiff Bay
Great location only 5 minute walk from the Marina and the Millennium Centre.
Lots of parking.
Booked a suite and it was a good size with 2 genuinely separate rooms.
Loads of restaurants all within a 5 minute walk.
Friendly staff
Very big bed, but the bedding really was not big enough.
Not so good was the colour of the furniture, muddy brown/beige which just makes it look dirty. Room had power points but not vey accessible. Bath had a shower over this and a shower curtain - shower curtains are never that welcoming a prospect, even more so when they start to move in and touch you whilst showering.
Breakfast a bit chaotic with coffee machines and toaster being real pinch points and access to the buffet being very narrow. Fried egg was cold which is not appealing.
Overall this felt like a bit American chain hotel that relies on high volume of one night stays and not repeat business.
Dear grwpl
Thank you for sharing your experience with us. We take guest feedback seriously and appreciate your comments.
If there is anything we can help you with during your next visit, please do not hesitate to let us know! We hope to see you again soon.
Kind regards,
Przemek Kaminski
General Manager
Future Inn Cardiff Bay
