I ended up staying at this hotel as part of a ticket/hotel package when I booked to see Billy Joel's one-date tour in all of Europe. I hadn't actually heard of a Future Inn before but I absolutely wouldn't hesitate to stay at one again.

The hotel is easy to get to from Cardiff Central train station. I ended up walking as it was a nice day and it took just under half an hour so a taxi ride is very quick. From the moment I arrived at the hotel, the staff were wonderful. Every single staff member I encountered during my stay was pleasant and helpful. The hotel is really nice and my room was really lovely. Everything was really clean and the bed was really comfortable.

The restaurant is quite small and I didn't eat at this for an evening meal so I can't comment on it, but it is the location for breakfast in the morning. As it can get quite busy, rather than standing in a queue and waiting for a table to become available, the lady seating everyone had you sit in the lounge part and just move along, so it was quite refreshing to have a queuing system where you could sit down, relax, and grab a drink while you wait. It was so well organised and it wasn't long before I was seated. Breakfast was well stocked and tasty.

If I had any thing to fault at all - and I would really have to be picky - it would be that the hotel room doors are very thick fire doors, which is wonderful for safety but not so great for heaviness. They are quite heavy to push open and make a real bang when shutting. From my point of view, this was not a problem as I have respect for other guests and don't just let the door bang close but hold it until it closes, however, you can't account for other people and there were many just letting their doors slam. This is honestly hardly a concern though.

I would highly recommend this hotel and feel quite lucky that I ended up staying here for such a great occasion.