Booked a party of 8 for New Years eve, had to pay full amount prior to date, one couple could not attend due to sickness telephoned 4 days in advance and were told could have the night again when condition improved, this was confirmed by hotel staff when I booked out on NYD. Now informed that they have no record of this or of several conversations made by couple since. Customer service at management level leaves a great deal to be desired.
Bar prices extorsonate 2 small glass diet coke from tap.
The staff that we came across during our stay were without exception very attentive and pleasant, however we did not meet anyone with any authority to state that the payment could be carried forward, this was stated by the assistant manager.
- Official Description (provided by the hotel):
- Hotel (Licensed) with 50+ letting rooms in city location. With car parking. Smoking in designated areas. Casual dress for meals. Vegetarians, Children, Special Diets, Organic Products catered for. Eating outside is possible. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Swansea Hotel Swansea
- Ramada Swansea
- Swansea Ramada