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All reviews staff at reception were friendly brilliant atmosphere great hotel industrial park ample car parking felt slightly small pool business park bar prices plenty of free parking gym equipment nice clean rooms the ground floor recommend this hotel very nice stay easy access four nights
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22 - 27 of 145 reviews
Reviewed September 27, 2018 via mobile

Only used as a base so was fine and handy location with lots of parking. Hotel is really dated and rooms are ok, huge bed and clean but a bit cold. Restaurant is excellent however with really goos food and service.

Date of stay: September 2018
Trip type: Travelled on business
Thank jennywK8631SN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded October 25, 2018

Dear Jenny W,

Thanks for your review.

Best regards

Ian H Jones

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 19, 2018

We stayed two nights, so that we could enjoy the Gower peninsular, particularly Rhossili. We had two nice rooms. Parking was plentiful. Easy to find if you come off the A48. We enjoyed dinner in the restaurant on both evenings of our stay.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank mjwigmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded September 24, 2018

Dear mjwigmore,

Thank you for your kind review, and great to hear that you enjoyed your time with us.

Best Regards

Ian H Jones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2018

My wife needs a walk in shower and the facilities here were good. Cheerful and caring staff are exceptional in my many years experience and the restaurant food excellent, A very pleasant stay here which is a good location for exploring the Mumbles/Gower area and a nice walk round the lake nearby.

Room tip: state your preferences when booking and the hotel will do their best to oblige.
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank billsal2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded September 6, 2018

Dear billsal2017,

Thank you very much for your kid review further to your recent stay with us. I will pass on your comments to the team, and we look forward to welcoming you back to the Mercure Swansea, on your next visit.

Best Regards

Ian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2018

We were there on a school rugby camp from Dublin with 14/15 year olds for 3 nights. We were so well looked after by all the staff. Extremely accommodating for use of the conference room for meetings and meals, and even supplied us with a projector to watch a sporting event the boys wanted to watch.

Thank you!

Date of stay: August 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Vic B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded September 6, 2018

Dear Vic B

Thank you for taking the time to post a review further to your recent stay with us. As school rugby trips go your boys were pretty well behaved as well, and we would be delighted to welcome you back in you are attending any future tournaments in the area.

Best Regards

Ian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 2, 2018 via mobile

We spent five nights at this hotel and I was honestly sad to leave today. The staff couldn’t do enough for you. They were so friendly and jovial and genuinely interested in their guests and meeting their needs. The food was exceptional and the hotel was clean, tidy, modern and has a huge amount of parking. There is a lounge and bar, a gorgeous outside area, a small pool and gym, sauna, great housekeeping staff and a brilliant atmosphere. There was a lovely coach tour of elderly people while we were there and the staff were so caring and kind. Then the cycle tour group arrives, some of whom were rude to staff (without any justification) but they handled it professionally and with grace. The hotel and staff are wonderful. I can’t wait to go back. Thanks Mercure Swansea!!

Date of stay: September 2018
Trip type: Travelled with family
1  Thank Vicki_K_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded September 6, 2018

Dear Vicki K B,

Thank you for taking the time t post a review further to your recent stay with us a the Mercure Swansea, and was delighted to read how happy you were with the food, service and facilities. I shall pass on your kind comments to the team. I'm not sure what the issue was with the cycle team, they all left happily on the Sunday and gave us good feedback in the end though.

Thank you once again Vicki for taking the time to post your review.

Best regards

Ian

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