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Reviewed January 9, 2018 via mobile

I’ve stayed at La Mon 5 times over the last 5 years. I used to love this hotel but it has gone very downhill and is very disappointing for a 4 star hotel. The rooms are now in dire need of a refurb. Numerous bathroom tiles were cracked, around windows was damp, room was musty, bedding well worn, phone didn’t work, no bottled water in the room etc.

Food in bistro was excellent but there was no atmosphere when we were there. The cosy fire was turned off at 8pm in winter. There was a notable absence of background music and then it would be turned on and stopped mid-song which was very irritating. It did feel that by 9pm the staff were trying to clear out the few people who were left.

Cracked toilet seat in ladies changing in the pool area, no toilet roll, jacuzzi not operating properly.

So disappointing. This used to be a lovely hotel.

Stayed: January 2018, travelled with family
6  Thank loveluxury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 8, 2018 via mobile

What an excellent hotel. Here staff really do go the extra mile. Front reception seem genuinely glad to see you and have a great welcome smile waiting for you. Breakfast is everything you could wish for and more. Nothing is too much trouble. The room was spacious and well presented. Every little detail is taken care of. The restaurant serves incredible food at a reasonable price. That’s why when I visit Northern Ireland I won’t stay anywhere else.

Ps a pool and fitness suite are icing on a delicious cake

Stayed: January 2018, travelled solo
1  Thank Journey90126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael B, Front Office Manager at La Mon Hotel & Country Club, responded to this reviewResponded January 23, 2018

Dear Anonymous,

Thank you for taking the time to post your very positive review.
I am so glad to hear that you return to stay with us on every visit to Northern Ireland!
It is a credit to our staff in every department that we can welcome you back time after time.
We look forward to welcoming you back to the hotel very soon.

Many Thanks
Rachael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 8, 2018 via mobile

Very comfortable rooms, with large beds, and very reasonably priced for weekend function package, which included food.
Bright airy function area generally, with very reasonable food for the price.
Helpful staff.
Lots of other facilities, though not availed of.
Only complaint is of live music in bar on Saturday night, which was woeful, and far too loud.

Stayed: January 2018, travelled on business
1  Thank MadDocNI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael B, other at La Mon Hotel & Country Club, responded to this reviewResponded January 22, 2018

Dear MadDocNI,

Thank you for taking the time to post your review after your stay with us.
We are very pleased to hear that you enjoyed your stay!
We look forward to welcoming you back to the hotel, and hopefully you can avail of all the other facilities we have on offer.

Many Thanks
Rachael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 8, 2018 via mobile

A group of 9 of us travelled from Australia to attend a friends wedding in December. Two couples made the room booking around 10 months prior quoting the bridal party name, for a rate which was suppose to be discounted for wedding guests. The remaining 3 rooms had booked direct on the hotel website at different times thought out the year. As part of the wedding guest “special” the rate was £109 per night. All other guests who made the booking direct with the hotel online were charged £90 - 94 per night. I then discovered the next day that the guest that booked direct online had all new renovated rooms which were to a much higher standard. To this disappointment I then went to reception to question why I had been charged more and giving a room of a lower standard. The answer, well there really wasn’t one other than we agreed to the rate/room type when booking. :( I do know that rates will fluctuate however when booking as part of a wedding guest party you expect an actual discounted rate. :(

This is just a heads up to others to check rates! You may save yourself some $$$

Stayed: January 2018
2  Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael B, Head Receptionist at La Mon Hotel & Country Club, responded to this reviewResponded January 9, 2018

Dear Lisa M,

Thank you for taking the time to share your comments after your stay with us in December, we use all our customer feedback to help improve the product and service offered by our team here at La Mon.

As you have noticed we have and are going through continual renovations at the hotel. We started with our Reception and Bar areas, moved through to our standard rooms and are currently working on our function rooms. We do have plans to continue this process throughout our bedrooms in the near future.

In regards to the rate offered, we do have many different rates with varying terms and conditions which is where the difference has occurred between your rate and other family members. If you would like more information please do not hesitate to contact our Reservations Team and they will talk you through the differences.

Thank you again for the time taken to share your comments. We do hope to welcome you back to La Mon in the future.

Kind Regards
Rachael















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Reviewed January 5, 2018 via mobile

We stayed with our 13 and nearly 11 year olds. We had a suite style room which was very large and comfortable for 4.
The leisure centre is good and maintained to a high standard.
The staff were exceptionally friendly.
All public areas are very well maintained in nice grounds.
The hotel is about 20 minutes from the city centre or Titanic quarter so is a little out of the way.

Stayed: January 2018, travelled with family
1  Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael B, Head Receptionist at La Mon Hotel & Country Club, responded to this reviewResponded January 6, 2018

Dear Lorcan O,

Thank you for choosing to stay with us for your family break and for your positive reflections following your stay.
Thank you for your compliments towards the Country Club & to all members of our Staff, these are very much appreciated.
We do hope to welcome you and your family back to the hotel very soon.

Many Thanks
Rachael

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