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Reviewed January 2, 2018

My family and I stayed for 2 nights at New Year and had booked for the New Year's Eve ball with 9 friends. The accommodation was excellent and any little hiccups were quickly attended to. The ball was superb. The 7 course meal was of an excellent standard, great variety, friendly attentive service and we were allowed to mix and match with the kids menu.The band did not disappoint, playing a great range of music, all floor fillers. We danced the night away. I would highly recommend this hotel for a family stay and would be pleased to attend the ball again in the future. There are lovely walks from the hotel (maps provided). Nice to be out of the city center with free parking and leisure facilities.

  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank thelmarosenvinge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded January 3, 2018

Dear Thelma
Thank you for spending the New Year celebrations with us at The Crowne Plaza Belfast.
We are delighted that you and all your family had a wonderful stay and enjoyed the New Year Gala dinner and entertainment to put in the New Year.
Please know we value all your feedback and hope we have the opportunity to welcome you back again in 2018 to The Crowne Plaza.
Kind Regards
Geraldine McLarnon

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Reviewed January 2, 2018 via mobile

Checked in at 15.30 and room wasn’t ready. Got to room and air con wasn’t working and maintainance wasn’t available so 2 fans were sent up one with a European plug so it was no use. We left the window open for the night to cool the room. The walls were very dirty in areas and the bath plug was broken. The bed sheets were hanging out from under the mattress and under the bed sheet was a duvet to help with the uncomfortable rock hard mattress. When in the swimming pool with my child there was a white fungus visible along the edge of the pools jacuzzi. The dinners were average and the best part of the stay was the kids play room. Was offered a free lunch as compensation but due to other plans we couldn’t accept. Would not recommend this hotel unfortunately.

Stayed: January 2018, travelled with family
1  Thank Dannyboytdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded January 3, 2018

Dear Danny

Thank you for choosing The Crowne Plaza Belfast and for taking the time to provide feedback about your experience.
I would like to start by apologizing to you for not meeting your expectations at this time. We strive to make each stay as pleasant and as comfortable for all our guests and unfortunately on this occasion we failed to reach the normal standards that we like to deliver within our hotel. I have forwarded on all your feedback to our senior team to address all the issues immediately so we do not encounter any further discomfort for our guests. Please ensure that all your comments have been shared with the management team and we hope that we have the chance to provide a much better experience in the future.
Regards
Geraldine McLarnon

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Reviewed January 2, 2018 via mobile

Nice hotel. Friendly staff. Great breakfast.
Room a little small when I 1st went in but was and had everything we needed..
Nice location.. it is about 4km outside if city centre so you'll need a car or taxi to explore Belfast.
Would go back

Stayed: December 2017, travelled as a couple
1  Thank Barryfitz2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded January 3, 2018

Dear Barry

Thank you for choosing The Crowne Plaza for your recent stay.
Please know that your feedback is very valuable to us. I am glad that you had a comfortable stay and found all our facilities and services adequate to suit your needs.
Hope we have the opportunity to serve you again.
Regards
Geraldine McLarnon

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Reviewed December 31, 2017 via mobile

Such poor service from the young bar staff and restaurant staff. They couldn’t take food order properly, the kids food was stone cold and they never apologised ! Waiting 35 mins on starters then never cleared away plates before trying to give us our main course. Never came back to check if we were ok ... delivered and charged us for food we never ordered just awful won’t be back. We stayed a few years ago and really enjoyed it but after this recent visit we wouldn’t recommend it again. Manager need in bar and restaurant area to supervise staff and ensure good service

Stayed: December 2017, travelled with family
1  Thank DREENS33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded January 2, 2018

Dear Dreens33
Thank you for taking the time to write your review during your recent stay at The Crowne Plaza Belfast. Please allow me to apologize for the shortfalls you have experienced in our service at this time. This is not the normal level of service that we like to deliver to our guests and will continually aim to improve our guests experience so this does not happen again in the future. Once again thank you for bringing these issues to our attention and sincerely hope that we can have the opportunity to prove a much better experience in the future.
Regards
Geraldine McLarnon

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Reviewed December 30, 2017 via mobile

Arrived on 29th December 2017 for our friends wedding. Well from the moment we checked in the staff couldn't be more helpful and this continue throughout the day with the bar staff and restaurant staff at the wedding . Then down for breakfast the next morning and we where well taken care off by Maggie. She explained all the different buffet options. The hotel itself is beautiful and the rooms are great . Very enjoyable stay and would definitely highly recommend this hotel . Management need to be commendable of there excellent staff at The Crowne Plaza Belfast .

Stayed: December 2017, travelled with friends
1  Thank billyjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded January 2, 2018

Dear billyjan

Thank you for taking the time to write your review during your recent stay at The Crowne Plaza Belfast. We are delighted that you had a lovely day at your friends wedding. It is great to read all your kind comments on the excellent staff and service and that you can highly recommend The Crowne Plaza. Your feedback is very valuable to us and look forward to welcome you back again in the future.
Regards
Geraldine McLarnon

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