The staff are doing the best they can it seams. If I were the owner I would be embarrassed to admit it.
The rooms are large, I had black mold growing in the bathroom. The mattress is about thirty years old, thin with springs nearly poking through. The tv is in a corner on the far side of the room (21" CRT), everything is way outdated. The customer service for waitstaff is poor (due to lack of training, not for effort). The food is hot but way overpriced for what is provided.
Once again I believe that the front desk staff are at least a bit embarrassed by what they charge and what they don't deliver..... I was told "the owner was here last week and does not plan to do any improvements and is cutting back further on services". I don't see where he can cut anymore.
Avoid this place at all cost.
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- Also Known As:
- Britannia Hotel - Aberdeen Scotland