Reading other reviews I wonder if we stayed at the same place. I'm not afraid to give negative reviews (see my other postings) but I'm happy to give an excellent rating to this review. From the moment of our arrival, after a long trip from south Wales we were made to feel very welcome. Nothing seemed to be too much trouble and they coped with the needs of our party (one wheelchair user and another very elderly guest) with great care and solicitude. The location is glorious - easy to find near a main road but the road doesn't affect the calm and tranquility of the setting. The location is splendid, in lovely countryside with views across the Solway Firth to the Lake District. The hotel is full of character and not over- restored in the tasteless way of a lot of country hotels. Yes, it does have a more modern annex but it's not really a problem as if you have a room there, the ones I saw seemed nice. We had a room in the old building and it was lovely. We were very impressed with the entrance hall with its grand staircase. On the day of (my son's) wedding, they lit the log fire which certainly added to the atmosphere. It wasn't particularly cold (except for the guests in kilts?!) so it was a nice homely touch. The wedding breakfast was managed very well and the staff remained smiling throughout. The food was lovely and we would recommend the Beef (Belties) which was tender and very tasty. We Welsh are used to high standards in meat and would compare it with our Welsh Black Beef - we were impressed. The food was served promptly and the staff were very friendly. We also had a ceilidh where although we weren't as skilled as the Scottish guests, we demonstrated our enthusiasm and gusto. It was a wonderful evening and it ended in the bar - very , very late for some. Once again, the staff were friendly and there were no complaints from anyone, though we were well behaved and didn't bother any other guests with excessive noise or inappropriate behaviour. The whole event went very well and I'm very glad that this hotel was chosen as the venue for such an important family occasion. Thank you very much, Hetland Hall, I'm sure we'll be back.
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- Also Known As:
- Best Western Dumfries
- Dumfries Best Western
- Hetland Hall Hotel Dumfries, Scotland