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“Beautiful hotel highly recomended”

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Smiths at Gretna Green Hotel
Ranked #1 of 4 Hotels in Gretna Green
Certificate of Excellence
Stoke-on-Trent, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Beautiful hotel highly recomended”
5 of 5 bubbles Reviewed 5 March 2012

just got back from a weekend stay at smiths and one word amazing, we went to pre view before booking our wedding here and could not fault any bit. staff were friendly, attentive and helpful... hotel was beautiful, very modern, relaxing and very very clean.. rooms as standard are lovely.. food amazing i cannot fault i absolutly loved it and my wedding is now booked for next march can not wait!!!!!!

Room Tip: standard rooms are more than enough but had a sneaky peek at the suites on a tour and beautiful is u...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank kaylie2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 7 March 2012
Kaylie - superb post, thank you. Really glad you enjoyed your stay with us. We are at present refurbishing all of our bedrooms with new beds, lighting, feature wallpaper wall, rugs etc - so it will be even better next time you visit, which i hope will be sooner rather than later . All the best, Darren
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1,353 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (290)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Watford, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 February 2012

We were only able to stay here one night but took a family room for our wedding night as our 6 year old (best man) was afforded a wonderful area to himself and a PS3 to entertain him (and yes on my wedding night I did end up playing Lego Batman before you ask!). The room was lovely and the fact that it faced the motorway made no difference.

The dinner was spectacular and the breakfast was to die for - our lad now wonders why all breakfast doesnt come with Haggis!

Oh and if you are there have a hot chocate with marshmallows by the fire and take in the views over the hills - wonderful!

Only complaint would be I have now had to fork out for a PS3!

  • Stayed December 2011, travelled with family
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Helpful?
Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 17 February 2012
Peter. Superb. Playing Lego Batman game on your wedding night. No doubt a story that will be re-told over and over and on every anniversary. So pleased that you both (actually 3 of you) had a great time. Come back soon. Darren
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Liverpool, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 13 February 2012

We've just spent a wonderful weekend in Smith's Hotel; it's our first visit after celebrating our wedding there three months ago and our third in all. It brought back that fuzzy feeling and the memories we had of our wedding. I particularly enjoyed watching the other wedding parties congregate in the bar prior to the walk across to the blacksmith's as I was ensconced in the bridal suite last time. The hotel was warm and welcoming in the cold weather, in fact we had to turn down the radiator in our room. Another lovely meal in the restaurant followed and I must recommend the Haut Medoc wine it was a 2004 and so smooth. I had the ham starter and my husband had the game. Both were tasty and set us up for the excellently cooked beef and lamb mains. Defeated I had to pass but my husband had room for the appealing melting chocolate dessert.

Room Tip: The bathroom in the Rose Suite is to die for, take along CD's because when you put on one of the...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Newbs2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 17 February 2012
Newbs. Great review. I think we may need to get you on some type of rewards programme for the amount of times you have been staying of late. Nice to hear that you got the chance to enjoy the hotel and food in a somewhat more relaxed mode and watch other brides and grooms deal with the joys and bustle that a wedding day brings. All the best for now. Darren
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UK
Level Contributor
102 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 12 February 2012

Don't get me wrong this is a very nice hotel , good rooms , modern and comfortable nice and warm considering the temperature outside was way below freezing for all day and night! The food was very good and the breakfast OK if a little dried up due to the heat lamps in the bufet.

So what is the big let down - location. You will probably see many very good even excellent reviews but my guess is the did not stop in an odd number room ie 23, 25 , 27. Stop in one of those and you will have excellent views and sounds formn the motorway just yards from your window.
STop here but demand a room overlooking the front!

Room Tip: Ask for front of the hotel
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  • Stayed February 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank Cablegram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 13 February 2012
Many thanks for the post. and your honest views on the hotel, glad you enjoyed it. If you are a particularly light sleeper then of course request the front facing rooms (we get very few comments in relation to the back rooms, but i do appreciate some sleep sounder than others) and as always we will try our best to honour the request. Of course in an ideal world all of my rooms would face to the Langolm Hills, but alas some must face the opposite way. Thanks again for the contribution. Best regards Darren
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Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 11 February 2012

Arrived today as guests to a wedding. Service has been excellent so far. Cleanliness or lack of it has prompted me to write this review so soon. The toilet in our room was splattered with someone else's faeces, & there seemed to be some pink gooie substance dotted about throughout the room & bathroom. The room seems to only have been cleaned where dust could seen. On checkimg the top of a ledge my husband discovered a half eaten biscuit which looked like it had been there for quite some time!!! Actually found a Travelodge cleaner!!!
Food was ok, nothing special. There was however a child's meal given which contained garlic which is not something I think most children like.
I was so looking forward to coming here & am very disappointed!

  • Stayed February 2012
    • Value
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Helpful?
2 Thank Copagirl16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 13 February 2012
Thank you for the review, well appreciated. I will obviously investigate. There is no excuse for any poor housekeeping, certainly as described here and i am speechless that such a stringently checked area was so under par. I would urge anyone to let us know during the stay however as opposed to us not knowing until check out. or indeed until i read it on tripadvisor if there is any problem. We can at least then recify there and then with the maid who serviced the room. Thanks again for the feedback. Regards Darren.
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Desborough, United Kingdom
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

Stayed here on our way up to scotland in June 2011, It was a really nice place from the reception to the room. Modern and stylish. The restaurant was a delight with first class food. The view was great overlooking the wedding center across the road. The Blacksmiths wedding venue was a romantic place to visit as was the center in general. Well worth a visit.

  • Stayed June 2011, travelled as a couple
    • Value
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Helpful?
Thank julie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 13 February 2012
Thanks Julie on your (belated) post. You are clearly reminising on all of the trips you have enjoyed in 2011. I am so pleased that we have been a part of such lovely travel memories. Do come back again. Best regards Darren
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Manchester
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 3 February 2012

We got married at Smiths August 20th last year. From the first moment we walked into the hotel (before we had booked) we knew it was the place for us. Its modern, friendly and has a very classy feel about it. We stayed in the Rose suite, which is a definite must stay with a 4 poster bed, giant bathroom, 2 32” flat screens and a lovely big balcony with great views. The wedding organisers were great! On the day of the wedding they talked us through what was going to happen and we could set up our reception room from early doors, which really put my mind at ease as I wanted to have everything done early so I could get ready with no rush. We got married in Anvil Hall which is a really beautiful setting, defiantly worth the extra money as the photo opps are everywhere! We also used the car company that the hotel recommended and the driver was brilliant! I really don’t have 1 bad word to say about the whole experience of my wedding at Smiths and would recommend them to anyone. Thank you Smiths for a day to remember.

Room Tip: If you're getting married choose one of the suits - its well worth the extra money!
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcginnmichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review, 9 February 2012
McGinnMichelle. Superb review. Really happy that everything went so well for you back in August. We are at present gearing up for an explosion of couples coming to the hotel from March right through to end of September, it really doesnt stop. If we can ensure evryone leaves as happy as you then i will sleep well in my bed. Best regards Darren.
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Additional Information about Smiths at Gretna Green Hotel

Property: Smiths at Gretna Green Hotel
Address: Gretna Green DG16 5EA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Gretna Green
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Smiths at Gretna Green Hotel 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Classic Hotel Gretna Green
Gretna Green Classic Hotel
Smiths At Gretna Green Hotel Scotland

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