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patsychom
vancouver

Nice hotel, not an ideal location

3.0 of 5 bubblesReviewed Jul 14, 2024
Nice enough hotel but unfortunately we got stuck with rooms facing the garbage cans. Poor lighting in bathroom but otherwise clean and well-appointed. Food was mediocre. They did a special show for our tour which was lovely - entertaining, funny and interesting. Biggest issue is it is very very far from the city. Basically way past the airport next to industrial area so if you want to see the city, need to taxi for about $35-50.
Date of stay: June 2024
Trip type: Travelled with friends
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Hand Picked, General Manager at Norton House Hotel & Spa, responded to this review
Responded Jul 15, 2024
Thank you for taking the time to post your review patsychom.
We think we are in a pretty good location but admittedly not in the centre of Edinburgh, thankfully. We are 7 miles from the centre of Edinburgh or a 30 minute car journey. We are also a 10 minute journey from the airport. Set in the centre of 55 acres of our own countryside estate surrounded by woodland and arable fields. We have a field full of sheep within the estate. We are an ideal location if you want a country retreat close but away from the traffic and noise of the city centre. We also have a shuttle that runs over the day so you can avoid paying for a taxi and take one of the legendary Edinburgh Trams right into Princes street. The only building that you can see from our land is part of the UNESCO World Heritage site of Edinburgh Castle beyond the treeline and the tops of the Scotland's second of four other UNESCO World Heritage sites, the Forth Rail Bridge. Although, I agree, not from the bedroom that you were allocated.
I do hope you can return soon to enjoy what we have to offer on your next visit to Scotland.
Best regards
Michael
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 9, 2024 via mobile

Elegant hotel 35 minutes from downtown Edinburgh. Beautiful grounds surrounded by lush gardens. Rooms feature King bed large bathrooms keep clean every day by wonderful staff. There is a bar and lounge for breakfast dinner and drinks. Cost of cab ride to Edinburgh is 30 pounds.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Laurabob52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hand Picked, General Manager at Norton House Hotel & Spa, responded to this reviewResponded July 10, 2024

Thank you for your diamond review Laurabob52.
We are so glad you enjoyed yourself here. Our gardens really are at summer peak just now. Such a lot of wildflowers, its really pretty looking out across to the castle and the forth bridges.
We also have a shuttle that can take you to the Legendary Edinburgh Trams to get you straight into Princes Street without any fuss or traffic jams.
We look forward to your next visit
Best regards
Michael

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Reviewed July 6, 2024

We came for afternoon tea today at Norton House and had it in the Brasserie part of the hotel after my Mum had a back massage for her birthday.
Lyndsay the Brasserie Manager, made our visit so special and was very attentive and kind making sure my Mum had the best birthday, she is a credit to the Hotel.
The chef/pastry chefs also are amazing at Norton House, they did me a gluten free afternoon tea and the cakes looked exactly like my mums non gluten free ones, that’s a hard thing to do make the gluten free cakes as good as the normal ones but they managed it. The birthday drinks from Lyndsay were also a lovely touch.
Thanks again for a lovely time, we will be back again.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mistygrey7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hand Picked, General Manager at Norton House Hotel & Spa, responded to this reviewResponded July 8, 2024

Dear Mistygrey7
Thank you so much for your kind words about Lyndsay and the team. We are very lucky to have such an excellent team of people here at Norton and I will pass on your praise to them all. It really was a delight to look after you and your family for this special celebration for your mum and we look forward to seeing you all at the next one.
Best regards
Michael

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Reviewed July 4, 2024

The best couple of days!

The hotel, the room, the food and the spa exceeded expectations! The grounds are pretty with lovely walks and stunning views. The staff were exceptional with a huge thank you to Chef Lewis, Lyndsay, Lynsey, Stephanie and David for making our stay perfect and memorable. You all looked after us so well, we can’t wait to return.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank 370tashaf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hand Picked, General Manager at Norton House Hotel & Spa, responded to this reviewResponded July 5, 2024

Thank you for your kind words about the team 370tashaf. We are so lucky to have such a dedicated group of fantastic people.
It really was our pleasure to look after you and we hope you visit again soon
From all at Norton

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Reviewed June 19, 2024

We booked the Norton to celebrate our Mother's 80th birthday, and it was absolute perfection! From the booking process itself (personal, friendly, efficient - thank you Tori) to the execution of the meal, it was a first class experience all round. We had a private room booked for dinner (the Drawing Room), as well as separate drinks & canapes (in the Redwood Room). The Drawing Room itself looked stunning, beautifully dressed and had a large dining table accommodating all 16 of us. The food presentation was excellent, and all courses/dishes were packed with flavour. Service was fantastic, all evening long. Particular thank you to Cameron who looked after us all night. Thank you all for making this special day so much more memorable for everyone.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank William M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hand Picked, General Manager at Norton House Hotel & Spa, responded to this reviewResponded June 20, 2024

Dear WilliamM366
We were delighted to read that you enjoyed your Mothers 80th birthday celebration here at Norton. I will pass on you best to Tori , Callum and the team. We are very lucky to have such a fantastically dedicated team of individuals who look after our guests so well.
We look forward to you return for your next celebration.
Best regards
Michael

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Reviewed June 14, 2024 via mobile

My review is for the Norton House Spa / Leisure Club as I have not stayed at the hotel. Having been a member for 2 years. I can honestly say the staff are always lovely and will do anything to help. I’ve had several treatments which were lovely. Occasionally I’ve been the only one in the pool which is Bliss. A lovely spa , great staff in a gorgeous location.

Date of stay: June 2024
Trip type: Travelled solo
Thank 123Time2Travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hand Picked, General Manager at Norton House Hotel & Spa, responded to this reviewResponded June 15, 2024

Dear 123Time2Travel,
Thank you so much for recognising what a splendid team we have in our Health Club and Spa, we are very lucky to have them and thank you for your continued support.
Best regards
Michael

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