My husband and I are finishing our 2 week trip in Scotland and I chose this hotel at the end because of its beauty and reviews! I prepaid for our stay in 2nd largest suite, and 2 full body massages! The hotel is beautiful, exceptional grounds, and everyone was so nice especially the staff in the restaurant! EXCEPT THE Front DESK!!! Upon our arrival, the front desk girl was unfriendly, never once smiled! The second day here, a new girl was there, as I was coming down the stairs, I said good morning, she looked up and no return greeting! Last nighthere, I went to ask the front desk if I was correct by completing the card for breakfast to be served in our room, a heavy set gentleman was there , when I asked him l, he was rude, curt and never even looked at me! I was upset with his attitude, so I mentioned that there has been a tray sitting outside the suite next to us for 2 days! His response was, " yeah we'll get to it! "
Really??? With the " Hand Picked" signature, they may want to look at their front desk employees! My husband is in the hospitality industry for 5 star hotels and he was disappointed!
If you are going to be in this category of hotels, then retrain your FD staff! They are the first point of contact to your guests!!!

Excellent hotel, with friendly, efficient staff who made you feel nothing was a problem. Bedroom was lovely. My bathroom even had a tv over the bath. I had dinner and breakfast both of which was excellent. Amenities at the hotel are great with a small but lovely and clean swimming pool.

It is rather odd to get to this hotel passing through an industrial area, being so close to the airport (10-15min car) and yet arriving in a countryside type of environment with sheeps and trees. An oasis of tranquility close to the airport. Perfect!
Large indoor pool with steam and sauna rooms. Large hot tube with jets. Good for relaxing after driving. Only negative point, it is with an outdoor access only, if it is cold or rainy, cover yourself and DO not got there in slippers!
Staff is overall nice and smiling, especially our housekeeping lady, the lady upon check out and the bellman upon arrival.
Rooms are large enough to be comfy and well equipped. Complementary still water and a small milk in the minibar (empty otherwise). Bathrooms with separate shower. All good.
Breakfast ok, neither exceptional nor dissapointing. We did not have the time to try the A la carte part, pity.
The diner was not as positive. The restaurant is not cosy and has a cold overall feeling, lacking of decor and finishing touches. Looking more like a cafeteria than a nice dining room (same place for Bkfst and pretty much same set up), despite some prices on the high end.
I was advised wrongly re soft drinks at the beginning (re content size) and staff brought twice the same drink to me. They forgot my starter and brought the main directly. Some obvious miscommunication.
We had a fish and a rib eye, both very nicely cooked but both with disappointing sides/sauce (too salty or too much vinegar in salad). It put us off ordering desserts.
Overall a good address for a night before or after your plane.