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“Bets Hotel ever been” 5 of 5 bubbles
Review of Holiday Inn Edinburgh City - West

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Holiday Inn Edinburgh City - West
Ranked #88 of 150 Hotels in Edinburgh
Newcastle, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Bets Hotel ever been”
5 of 5 bubbles Reviewed 8 March 2012

Great rooms, clean and tidy. Big with a great view trought the west area of Edinburgh. The staff in the reception were kind and polity. Allways ready to help in anything we need. Little bit far from city center, but you got plenty buses that stop at the entrance of the hotel, and takes you around 10minutes. I recomend it, and i'll be back there pretty soon.

Room Tip: No smoking rooms.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hugo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Front Office Manager at Holiday Inn Edinburgh City - West, responded to this review, 9 March 2012
Dear Hugo T,

Thank you for your kind review of our hotel, i'm very glad you enjoyed your stay and look forward to your return!

Kind regards

Claire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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742 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (202)
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English first
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 March 2012

I stayed at this hotel for a business trip, this was my first visit to Edinburgh for a while and my first use of this hotel. The rooms are a decent size, clean and well maintained although nothing out of the ordinary, an update to the decor would be good.

Reception staff were functional and efficient although a little distracted, in their defence it was busy. I enjoyed a couple of meals in the restaurant where I found Bridget to be especially helpful and professional.

I'd recommend this hotel to anyone for a business trip and will use it again in the future.

Room Tip: Choose one of the higher floors to escape noise and enjoy the views!
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  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Duncan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Front Office Manager at Holiday Inn Edinburgh City - West, responded to this review, 9 March 2012
Thank you for taking the time to leave a review of our hotel.

I have passed your comments about Bridget onto her manager, he was very glad to hear you were happy with the service you received.

My staff on the reception are normally very happy to help also but they do get a little worried when a queue appears so I am sorry if they didn't give you their full attention. I can assure you it won't happen next time you visit us!

Kind regards

Claire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 6 March 2012

Clean and well presented rooms. Helpful staff and handy location. I have stayed here a few times now and would thoroughly recommend this hotel.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Legal18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Guest Relations Manager at Holiday Inn Edinburgh City - West, responded to this review, 7 March 2012
Thank you for your recent review of the hotel.

I'm very glad you enjoyed your stay with us and we will be happy to welcome you back again anytime.

Kind regards

Claire
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

Recently stayed here and was pretty happy with the hotel.

Slight Negatives:
-the room itself was looking a bit dated, could really benefit from a bit of a renewal.(esp. shower curtains with stains never make the best first impression)
-shower was very weak and not very warm, even on the highest setting. Like standing in warm rain.

Positives:
-Location! Couldn't ask for much better. You get some lovely views, plus it is really close to town, and having the retail park across the road was really handy.
-Free parking
-Staff were all very, very friendly and helpful.

Overall, excellent value for money, would happily stay again.

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank j207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Guest Relations Manager at Holiday Inn Edinburgh City - West, responded to this review, 6 March 2012
Dear j207,

Thank you for leaving your feedback on tripadvisor. The hotel was rebranded 2years ago and some of rooms are now needing to be refreshed. We are in the process of redecorating some of the rooms, you may have been in one which has not been updated as yet.

With regards to the shower, I was shocked to here that the water was weak and not very warm as we do test the showers frequently and the pressure is normally very good and the water piping hot. I will report this to the maintenance manager to check each individual room to make sure this was a one off occurance.

Please don't hesitate to come again, we would love to have you back.

Kind regards

Claire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 2 March 2012

This hotel is great for a weekend trip to Edinburgh. The rooms are large enough to be comfortable and the views, should you get a room at the front, are spectacular. Staff are friendly and the dining space fine for a quick meal before heading out into town. We had two doubles for ourselves and our 10 year old son. Great option and will go again.

Room Tip: Ask for a room at the front to get the best views
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  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank weeguy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Guest Relations Manager at Holiday Inn Edinburgh City - West, responded to this review, 6 March 2012
Dear reviewer,

Thank you for leaving a review on tripadvisor, i'm glad everything was comfortable enough for yourself and your family.

Please come again,

Kind regards

Claire
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Troon, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 March 2012

Staff at this facility are driven to provide a level of service that one might expect in a FIVE STAR hotel.

When they fall short of the high standards they set for themselves (which will happen in the best of hotels) they ensure the guest is not inconvenienced.

The reception staff are led by Lee whose standards & attention to detail are 2nd to none.

Room Tip: A mini suite sure gives you the extra space one may need & with the hotel nicely nestled within...
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  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anthony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Guest Relations Manager at Holiday Inn Edinburgh City - West, responded to this review, 6 March 2012
Thank you for your recent review on tripadvisor, it was a pleasure to read.

We look forward to welcoming you back in the near future.

Kind regards

Claire
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 February 2012

Comfy spacious rooms, big double-bed, clean and tidy. Lovely meal in the restaurant for an amazing price!! Less than £9 for steak and chips!! Was only there for the long weekend, wish I could have stayed longer!! Look forward to a return in the future!

Room Tip: Ask for room with view of edinburgh castle on 5th or 6th floor.
See more room tips
  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank robbierotten123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire F, Guest Relations Manager at Holiday Inn Edinburgh City - West, responded to this review, 1 March 2012
Dear reviewer,

Thank you for your positive feedback on our hotel. Please do retuen again in the future!

Kind regards

Claire
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Edinburgh City - West

Property: Holiday Inn Edinburgh City - West
Address: 107 Queensferry Road | Midlothian, Edinburgh EH4 3HL, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Business Hotel in Edinburgh
#58 Family Hotel in Edinburgh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Edinburgh City - West 3*
Number of rooms: 101
Official Description (provided by the hotel):
Settle in to one of our 101 modern guest bedrooms at the Holiday Inn Edinburgh City West. Located over 7 floors and tastefully decorated throughout, our bedrooms in Edinburgh offer splendid views over Leith port, Edinburgh Castle or the scenic Pentlands Hills.Our rooms have recently received the new look Holiday Inn treatment and been revitalised with new bedding, soft furnishings and our unique pillow menu offering a choice of fillings and comfort levels to ensure that you get a great night’s sleep.The Holiday Inn Edinburgh City West hotel offers you an excellent base for exploring the famous city of Edinburgh, located only 1.5 miles from Edinburgh's bustling city centre and a mere 2 miles from the world famous Edinburgh Castle! Leave your car in our complimentary car park and hop on a bus to the city centre, it only takes 10 minutes! ... more   less 
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Also Known As:
Holiday Inn Edinburgh City - West Hotel Edinburgh
Edinburgh Holiday Inn
Holiday Inn Edinburgh City - West Scotland

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