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“Excellent Hotel - David and Carol Reynolds”

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Edinburgh City Hotel
Ranked #19 of 149 Hotels in Edinburgh
Certificate of Excellence
Wembley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Hotel - David and Carol Reynolds”
Reviewed 20 May 2012

We searched the internet and chose the Edinburgh City because of its location, within walking distance of the city centre, and because it was a small chain Hotel. Before arriving we phoned the Hotel and spoke to Claire and asked for a quiet large room. The room was much better than we had expected and we also had our own lounge! Everything about the room was perfect. We were able to open the windows and control the excellent heating system, and get a good nights sleep because it was so quiet. The hotel had been completely refurbished and everthing was new, carpets, beds, furniture, curtains etc. We asked for extra pillows and a blanket, and this was in our room on our return in the evening. Breakfast was plentiful and well cooked (we were always first in at 7 a.m,) and we received excellent service from Aga the waitress. The hotel was very clean and all the staff extremely helpful. One receptionist searched the internet for us to find a place to visit by the sea. This is a small intimate hotel that is 3 star but 5 star in our opinion. We would highly recommend this hotel, which is obviously well managed, and we would definitely come again.

Room Tip: Ring the hotel before your stay and tell them what you want.
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  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Carolr510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Edinburgh City Hotel, responded to this review, 29 May 2012
Dear Carolr510,

Thank you very much for taking the time to give your feedback on your stay with us. I was delighted to read how much you enjoyed our hotel and how helpful you found our staff. I will be sure to pass on your lovely comments to Claire, Aga and the rest of our team.

Thank you again and hopefully you will choose to stay with us if you ever return to Edinburgh.

Kind regards,

David Clancy
General Manager
manager@edinburghcityhotel.com
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Jersey, United Kingdom
Level 6 Contributor
524 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
Reviewed 15 May 2012

We spent some time looking for a place to stay for a 3 night stay over this last weekend, nearly 3 months in advance, could not find anything under £100 per night till we found the Edinburgh City Hotel for £80 per night including breakfast.. booked and paid in advance.
The Hotel is in a decent location, on the south side of the city, not far from Grassmarket.. Upon check in, hotel reception was friendly & welcoming, our room was on the top floor, nicely made out with a wardrobe & desk. But just as well I like my fiance, because it was the smallest double room I'd seen since I travelled in Thailand, not helped either the sloping ceiling of the roof, which on my side of the bed was hard to avoid. Well at least the bed was how we liked it- hard.. So we slept well.. and the bathroom was fine, clean & nicely tiled.
Breakfast the next morning was intresting, we sat down as instructed, but no staff members seemed to notice us, finally we helped ourselves to juice & cereal before finally we managed to order our cooked breakfasts, my fiance went for poached eggs, myself for scrambled.. It didn't take too long, and looked ok.. but are poached eggs meant to be cooked through? the baked beans were juice less and dry, and the sausages tasted of nothing, just a Lidl superbuy.. the mushrooms tasted very oily which didn't make you want to eat them... To sum breakfast up- even though it was included in our room rate, did we try it a 2nd & 3rd morning?
No chance. We went to a great cafe down the road.
The room service staff also missed us out on our first whole day there, even though we put out the 'Please service room tag'.
On reflection I think I'm been very fair giving a 3/5, mainly because of the rate we got & the location... we'll just go stay somewhere else next time!

Room Tip: Ask not to be on the top floor
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank JerseyBoy75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Edinburgh City Hotel, responded to this review, 17 May 2012
Dear Peterminier_75,

Thank you very much for taking the time to review your stay last weekend. It was pleasing to read that there was a lot regarding your stay which you enjoyed, including the location, price, welcome on arrival and décor of the hotel. I would like to apologise, however, for the disappointment you experienced at breakfast on your first morning. Let me assure you this is not a comment which we usually receive. I have spoken with the team members that were working that day and also the team as a whole so that we can use your feedback to improve upon the service we already offer at breakfast.

Thank you again for your balanced comments.

Kind regards,

David Clancy
General Manager
manager@edinburghcityhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 May 2012

My boyfriend and I stayed at the Edinburgh City Hotel for one night in May (Saturday). We were very pleased with the location, the hotel is close to the Royal Mile & Grassmarket, we enjoyed walking through both of these places to get to Princes Street. There are other hotels closer to the centre on Edinburgh but the streets they were on were noisy and bust when we walked through them on the evening. Marianne (I think?) on reception was extremely helpful and friendly, despite finishing at 11pm and being back in bright and early the following day she was always in high spirits and nothing was too much to ask.

Our room was lovely and modern, if a little small, but perfect for one night and the small amount of time we spent in our room (lets face it you don't go to Edinburgh to sit in a hotel room). There was a large digital tv, good sized bed, tea tray, toiletries, towels, hairdryer and much more. Room was spotless.

We did feel the room was quite expensive baring in mind we didn't get breakfast or an evening meal included.

Would definitely reccomend Bella Italia for lunch or an evening meal, service is excellent and food is first class.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beckie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 May 2012 via mobile

Staff was very friendly. The TV in our room wasn't working and they went out of their way to make sure it was fixed quickly. There was also no problem getting an extra blanket for our room. Our room was on the fourth floor over looking a busy street, but noise was not an issue. The location is very good and only a short walk to the castle. The was not sparkling clean, but was adequate.

Stayed May 2012, travelled as a couple
Helpful?
Thank Jibbity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 8 May 2012

The room was decorated well . Shower was great. Location is perfect within walking distance to castle. the reception staff very friendly, polite. We did not eat there as many restaurants around the area. Will stay there again.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sulakshna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 May 2012

The room was decorated well with a modern, boutique theme. The shower was great and the room clean. The location was within 5 minutes walk of the main areas. The staff were friendly and helpful. We didn't eat there other than breakfast which was good.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gster200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2012

We stayed here for 2 nights with out 1 year old in April.. Staff provided us the largest room in the corner of the hotel, very spacious, clean. The room also had an extra guest room with bed and TV.
Staff were very helpful as well on anything we requested.

The location was great.. 15min walk from the castle, Royal mile or 5 min taxi ride from the station.
Look for offers on the site and we got lucky with free breakfast for a great room rate. Breakfast was standard continental, served fresh and hot - perfect way to start the day before exploring Edinburgh..

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank SSS-AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Edinburgh City Hotel

Property: Edinburgh City Hotel
Address: 79 Lauriston Place | Midlothian, Edinburgh EH3 9HZ, Scotland
Region: United Kingdom > Scotland > Edinburgh > Southside & Holyrood
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#19 Family Hotel in Edinburgh
#40 Business Hotel in Edinburgh
#43 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Edinburgh City Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
Just a few minutes from Edinburgh’s city centre and principal financial/business district, Edinburgh City Hotel is located in a superb spot. The Old and New towns are within easy reach, and tourist treats like Edinburgh Castle, the Royal Mile and Hollyrood Palace are as easy to get to free WiFi, stylish and comfy guest rooms and very competitive rates may just make your mind up that this is the hotel for you! Friendly welcoming staff will always go the extra mile to ensure your stay in Edinburgh is a memorable one. ... more   less 
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Also Known As:
Edinburgh City Hotel Scotland

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