The Balmoral is an excellent hotel that earns its stars with nice amenities, but even more importantly, outstanding service from a great staff It combines all the benefits of a well appointed city hotel, with the personal service one more likely expects from a smaller, more "boutique" establishment. We were on holiday for 5 days with our children, and particularly in cities, you often need to trade excellent service for "child friendly." Not at the Balmoral. Somehow, they managed to do both, and for that, I am impressed.
LOCATION: Perfect. Walk out of the Waverly train station on Princes Street, and look to your right. There's the front door with the doorman and bell staff standing at the ready to escort you inside. The hotel is in the center of the action, and at least half of anything you might want to do on holiday in central Edinburgh is within a 10 minute walk.
ROOMS: We had 2 connecting Deluxe rooms, one for us, and one for the children, which together formed a very large and (VERY high ceiling) 2 BR suite. Rooms were spotless, well appointed, spacious, quiet, and had nicely appointed bathrooms, with, get this ... his and her bath robes and slippers, PLUS kid sized robes and slippers for the children, (one in 4 year old size, the other in 9 year old size). It was just after Easter, and upon entering the boys' room, we found Balmoral welcome kits (with quizzes and reading material about the hotel and Scotland for the children), plus two enormous chocolate eggs with each of their names on them! What a hit that was, I can assure you.
Housekeeping serviced the room twice each day, and was excellent. Any small request was immediately tendered to by the housekeeping staff.
DINING/FOOD: We had afternoon tea a couple of times, and it was well done. Lovely assortment of blends, and nicely prepared canapes, hours d'ouvres, and sweets. We ate room service breakfast every morning. it was well prepared and served precisely on time with a smile and great energy and effort. Great selection or hot & cold items, wonderful breads, and the most freshly squeezed juices you will find outside of Florida. They even have a separate children's room service breakfast menu. (Never seen that one before!) By the second day, when ordering evening tea and nightcaps to our room, I didn't even have to tell them what I wanted. As soon as room service picked up the phone, I heard: "good evening, mr. ....., would you like your usual tea and drinks this evening?" Now THAT'S how it should work.
SERVICE: Everyone was terrific. Front desk, bell staff, even the maintenance staff you might see in the hallway. Always a courteous and professional greeting and always a sincere interest in making sure the guest is well attended to at all times. One day it was raining, (shocking for Scotland, I know), and I had forgotten the umbrella from my room. The bellman immediately recognized my predicament (he was in earshot) and without missing the moment, offered one of the umbrellas kept at the desk.
OVERALL: Everything runs like a top, and I certainly can recommend this hotel not only for couples, but for families seeking a quality holiday in Edinburgh. Can't imagine you would want for anything at this hotel. The Balmoral truly delivers..
- Official Description (provided by the hotel):
- You will find The Balmoral at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure you will never miss your train. The Balmoral is a grand railway hotel where our porters can still be organised to whisk guests from the station hall to the reception desk, and our kilted doormen will guide you into the hotel. Experience Number One our Michelin-starred restaurant, indulge in afternoon tea at Palm Court or drinks in the signature whisky bar, Scotch. A comprehensive range of treatments will help you unwind in the award-wining Balmoral Spa. The 188 opulent suites and stylish rooms have magnificent views of the city or the hotel's internal courtyard. The hotel's ten banqueting suites all enjoy natural daylight and stunning views of Edinburgh Castle, Princes Street or the historic Old Town and can accommodate a wide range of events. ... more less
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- Also Known As:
- Balmoral Hotel Edinburgh
- Balmoral Edinburgh Hotel
- The Balmoral Hotel Edinburgh, Scotland