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All reviewsriver viewsquinty bridgecity centresse hydroclyde auditoriumattending a concertcar parkshower roomexcellent hotelreception staffrooms are smallmin walkmini barideal locationbreakfast was excellenttea and coffeemodern hotel
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Reviewed June 9, 2012

Impressed from arrival, pleasant, helpful staff, spotless in every way. easy find location, excellent view over river, well done all!

Room Tip: Request river view.
  • Stayed: June 2012, travelled as a couple
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8  Thank SamBDublinI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 8, 2012

It's clear from the exterior that work has been done on this property which allows it to fit in with the look of the area - all seemingly under various phases of construction to interpose modern with classic. Close to the SECC, BBC Scotland and the Science Museum, HGI Glasgow is a refreshing city hotel. The semi-open space of the lobby is bordered by the pantry and dining hall until these give way and look out to an open deck which skirts the River Clyde.

The staff here are true Scots. Yes, the accents let you know that you're certainly north of the border. Seriously though, they are helpful and welcoming and while the hotel could benefit from a concierge and/or deeper relationships with the tour companies in Glasgow, any staff shortcomings are made up for by their pleasant demeanour and Scottish hospitality.

The rooms are tasteful even if highly reminiscent of student accommodation. The smallish but adequate bathroom with shower stall, WC and face basin is clean, bright and a good use of the space. Immediately outside is an excellent installation of a recessed closet to store the iron and iron board so these do not jockey for space in the closet. The two single beds in the room are certainly dorm like and will sleep one each and no more, unless the occupants are kids. These are bordered at the foot by a desk and to the right an island which houses the mini refrigerator and safe and the closet which like the other closet has its own spot lighting installed (very cool).

Topping this modernity off is your very own iMac. It doubles as your television and personal computer. This made the business centre on the ground floor which was again well outfitted, seem hardly necessary given that you could print straight to the guest services printer from your room.

My room overlooked the deck and the Clyde. With the window open it got a bit noisy with traffic from the bridge but closed it was peacefully quiet inside. The bedding was clean and my only complaint was that it seem to have been improperly put on as there was a gap between the sheet and the top of each bed which allowed me to see the mattress liner.

The food, breakfast specifically, was a well laid out Scottish spread. Black pudding, eggs, bacon, potato scones, fresh fruit and more awaited. Service here was pleasant and efficient but you never felt rushed. It was tasty and filling; seconds anyone?

All in all this is a well located hotel from which you can explore the West End of Glasgow.

  • Stayed: May 2012, travelled with friends
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Thank Michaelmas76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 5, 2012

Let me start by pointing out that this hotel is not to 4 or 5 start Hilton Standard like most of their hotels so dont go expecting luxurious and lavish. In my opinion this is Hilton's attempt at a Premier Inn style hotel and my God it works! Lovely terraced resteraunt and bar over looking the river and conveniently placed next to the SECC.

However for the price of £58 for a double room it was exceptional value, free wifi, very good shower, Apple Mac in the room and very modern and stylish decor.

This is the perfect business hotel or city centre hotel as it offers everything you need for a short confortable stay. Yes as some reviewers have pointed out it isnt in direct proximity to the shops and main city centre attarctions but me and my wife managed to walk it along the river side path in less than 15 minutes and it was quite pleasant.

The only three negatives with this hotel (Which wouldnt prevent me from staying again) are:

- £5 Parking, I hate paying for parking at the best of times but for me it should be free to residents of the hotel
- Breakfast is expensive at £13.95 per person for standard hotel buffet style offerings however we went to Frankie & Benny's in Quayside (2 minute drive or 10 minute walk) and both had a full English with Tea and Coffee etc for less than £15 in total
- There was a large que at checkout and only two staff on

All in all though great city centre hotel and exceptional value.

Room Tip: I didnt have one but would guess the riverside view rooms are quite impressive
  • Stayed: June 2012, travelled as a couple
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Thank Ben M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 5, 2012

We stayed in the hotel for one night as we were visitng the Ideal Home show at the SECC - we received a professional welcome by the reception. The room (108) was nice, quiet and clean, bathroom bit small but hey-ho. Definitely recommend if you are visiting close-by attractions.

Room Tip: Riverside - nice views
  • Stayed: June 2012, travelled as a couple
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1  Thank Lu2909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 4, 2012

Booked through hotels.com (via tripadvisor site) and got two nights for £53 per night B & B(Friday & Saturday) about 1 week before I travelled. Hotel is next to the SECC conference centre and is a taxi ride away from the city centre or about 30 minutes walk. If you are driving then it's easty to find and has on site parking at a cost of £5 per night (not included in the room rate). It is a budget hotel but very clean and as a former Mint hotel has good free wi-fi and modern in-room facilities: fridge, iron/ironing board, safe, smallish flat screen TV, plenty of wardrobe/hanging space. Reception staff friendly and efficiant and quick check-in. Bedroom is medium sized with a quite small bathroom, but adequate and the shower is powerful and easy to get the right temperature. Room was very clean and comfortable and the river view is good. Slightly noisy, but effective air-conditioning, got a good nights sleep both nights.

Ate in the restaurant on first night as had been driving for 4.5 hours and wanted quick and no fuss meal. Took a while to be seated (ignored by one young waiter) but in general staff were very friendly and helpful. Limited menu choice and quite expensive. Ordered Fish and chips (£13.95), and was disappointed by size of portion, smallish piece of battered fish, with about 8 handcut chips (one of which was dropped on the floor as the waiter delivered the plate to the table), and a small amount of mushy peas. The food was quite tasty, just not enough of it. Wine list is also limited and very expensive if you only want a glass (£8.50 for a 250ml glass of average Pinot Grigio). I chose a Chilean sauvignon at £6.50 for 250ml glass which was OK but I could have bought a bottle of very similar wine for the same price from Tesco. The restaurant lacks any atmosphere but the staff were pleasant and tried hard. I also note that they charge a discretionary service charge of 10% which I dislike and most hotels/restaurants have realised that guests do not like this and have dispensed with it

Retired to the busy bar after taking an enjoyable walk along the river front, service was quite good apart from strange queuing system, which wasn't clear to the non locals and caused some consternation from the regulars! Peroni was £3.95 a bottle.

Breakfast was OK both mornings although on the Sunday the food was quite dry and the potato cake I had was impossible to cut through the edges.

This is a good hotel for the price I paid but I would go somewhere else if the price was much more. It is right on the river, next to the SECC so a good location if visitng the SECC but out of the city centre (don't be fooled by the name) and there is a very pleasant walk along the Clyde. I would not eat in the restaurant in the evening, and would recommend a walk across the road to the Japanese/Chinese/Thai restaurant which is very good.

Room Tip: I didn't ask for a river view but it is worth asking for .
  • Stayed: June 2012, travelled solo
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Thank Timbo54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlasgowOpsManager, Manager at Hilton Garden Inn Glasgow City Centre, responded to this reviewResponded June 5, 2012

Thank you very much for your very detailed review of your recent stay.

We do not consider ourselves to be a budget a hotel and the facilities you have highlighted including complimentary wifi, a fridge, a safe and air conditioning in all the rooms, in addition to an iMac in the rooms, plus a business centre and fitness centre are not what you would find in a budget hotel.

Our restaurant has been recognised for quality by the AA with the award of a rosette, we believe the choice is not limited with the choice of a la carte (10 main course options), set menu (4 options for each course) and bar menu.

Our wine list has been carefully selected by Bibendum Wines for the quality and value, they are not available to buy in the shops.

I understand your comment regarding the discretionary service charge that is added when table service is offered, however it can be removed without any fuss and unlike many other outlets all the money generated is shared with the staff with Hilton not receiving anything from this.

Kind Regards
Brian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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