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All reviews italian meal other hotels third floor bed and breakfast higher standard flat screen steam room and sauna comfortable hotel aspects restaurant staff at reception double room stayed here for two nights yogurt cinema gate1 highlands closet
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Reviewed October 13, 2018 via mobile

This is our second time stayingat the Morlich as a couple. Check-in was quick but the staff need to learn what facilities are available for guests. Asked if there was any entrainment, as we had enjoyed it during our last stay, to be told there was only children’s entertainment and as we had no children... not sure why she laughed! There was entertainment and it was even better than last time.
Up to the room, which had a good view... but the bathroom, toilet in particular, had not been cleaned properly.
Dinner at the Aspect on Saturday evening was good quality food, but extremely slow service... ended up cancelling the dessert order that never appeared!
Sunday morning arrived with a 7:20am fire call... what a fiasco... they really need to train their staff in safety procedures.
Supposedly caused by a shower... sounds like a maintenance overhaul is required also.
Don’t think we will be rushing back.

Date of stay: October 2018
Trip type: Travelled with family
1  Thank trip201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Macdonald Morlich Hotel at Macdonald Aviemore Resort, responded to this reviewResponded October 25, 2018

Dear trip201,

Thank you for reviewing your stay at the hotel.

I'm sorry that some elements did not live up to expectations and these will be addressed with the team members concerned.

We do hope you will reconsider and return for another more enjoyable stay next time.

Kind regards,
Christo Botha
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 28, 2018 via mobile

The hotel is situated in a campus like setting with 5 other hotels/buildings. Our room was clean with tasteful decor but TINY. I had to move everything in order to make space for my luggage on the floor.

Bathroom is updated with good lighting BUT the shower water pressure is very low and did not drain properly.

Breakfast starts at 7, later than most other hotels. Food was nothing to write home about.

Date of stay: September 2018
Thank linksnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Macdonald Morlich Hotel at Macdonald Aviemore Resort, responded to this reviewResponded October 7, 2018

Dear linksnut,

Thank you for reviewing you stay at the hotel.

I do apologise that you found the rooms to be small, but great they were clean and tastefully decorated. We will address the maintenance issues that you highlighted.

Kind regards,
Christo Botha
General Manager

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Reviewed September 21, 2018

My wife and I stayed at this hotel while on a Gate1 tour of England and Scotland. The hotel is in a beautiful setting and had comfortable rooms. It is a short walk into town and its stores and restaurants. The breakfast in the hotel was very good and the resort does have shopping on premises. The resort does have a pool which is right across the street from the hotel entrance.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Stu1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Macdonald Morlich Hotel at Macdonald Aviemore Resort, responded to this reviewResponded September 24, 2018

Dear Stu1945

Thank you for taking the time to write such a positive review.

I'm really glad you enjoyed your stay in the Highlands and your visit to our pool and our fantastic onsite shopping.

We look forward to welcoming you back soon.

Kind regards,
Christo Botha
General Manager

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Reviewed September 16, 2018

When I tried to book this hotel online, it wouldn't accept the gift voucher we had so ended up talking to their central booking (very helpful girl sorted it out for us). With the value of the voucher taken off the cost, it made the hotel value for money. The room was very good, clean and tidy and the staff on arrival were friendly and helpful.

Breakfast next morning was a bit of a let down... there was a decent choice but not piping hot. Comparing it to the Highland where we stayed in February ( we did book the Morlich back then but were moved on arrival, similar to another reviewer on here) where the food was hot, more of it and the chef was in and out all the time ensuring the smooth running of the place.

The bar was closed as was the restaurant so we ate out. Went to the Highland after for a drink and the Geordie lad serving us cocktails was a hoot! You need more staff like him!

Would we be back? Probably, but back to the Highland and only if we had another voucher to spend.

Room tip: Be prepared to be moved without notice to a sister hotel in the resort as stated in their terms and conditions.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Macdonald Morlich Hotel at Macdonald Aviemore Resort, responded to this reviewResponded September 17, 2018

Dear Jim C,

Thank you for taking the time to review your visit to the hotel.

I'm sorry that you had troubles booking online but glad to hear that you got it all sorted out and you felt your stay was good value for money but concerned to read about your issues at breakfast and that it did not live up to your previous experience when you stayed in the Highlands Hotel, i personally will take this up with our Restaurant Manager to address the situation.

I will pass on your regards to Carl who was the bartender from Newcastle you mention as it's always good to hear one of our staff getting a special mention.

I hope you choose for a 3rd stay and we have the chance to make your stay a memorable one.

Kind regards,
Christo Botha
General Manager

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Reviewed September 12, 2018 via mobile

My sister, toddler and I stayed at this hotel during the glorious weather. We requested to change from the two rooms we had to a lodge and this was accommodated as one was available. This process was excellent, the staff member on reception at the highland hotel was efficient and friendly in amending our reservation and even offered us the lodge nearest the kids play area - ask for lodge #1 or #2 if you have young children for the park. The lodges are very spacious for a family of six with three bedrooms and ample space in the living areas. Powerful hot showers and the beds were comfortable. Overall the accommodation was in fact excellent and good value for money we felt. We are at Giovannis the Italian in the morlich hotel in the evening and despite being Italian the pizzas were poor. Lacked flavour with an abundance of cheese we felt. The staff were decidedly odd in this restaurant and either a bit too friendly and creepy or just ignored us altogether, and the two lower priced wines were unavailable with only £40 bottle offered which we felt again for a casual pizza night with a child was a bit ott. Wouldn’t eat there again. The breakfast on the other hand was wonderful. Staff very knowledgable, helpful, efficient - food choice very good - something to suit everyone. This I would highly recommend. So overall I would have rated this a strong 5* but for the dodgy Italian meal.

Date of stay: September 2018
Trip type: Travelled with family
Thank 244pamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Macdonald Morlich Hotel at Macdonald Aviemore Resort, responded to this reviewResponded September 17, 2018

Dear Pam M,

Thank you for taking the time to write your review.

It is pleasing to read that you had a great stay with us here in Aviemore and you enjoyed our great breakfast and the amenities on site.

I acknowledge your points about Giovanni's which i will bring up with our F&B Director to make sure this is looked into.

We all at the resort do hope we have the chance to welcome you back again soon.

Kind regards
Christo Botha
General Manager

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