A super over night stay in the heart of Cork City. The friendly and helpful staff made it such a pleasant stay. Could not do enough for us. The bar staff were lovely and Kerry was the nicest waitress I have met. I would highly recommend this hotel.

Recently stayed here and from moment of check-in we were made feel very welcome by Tara who couldn't of been more helpful to us. Due to covid restrictions she booked us in and gave us times for evening lunch and breakfast . Room was perfect and restaurant food and staff were very satisfactory.
Breakfast was a different story. Attended before 9:30 as that was out time allocated ,to be told , take a seat in the lobby and would be called 'like a doctor's waiting room'. That was fine as only 1 couple and a single lady in front of us .The couple were called in and after another 15 minutes the staff member called out for groups of 4 only. 2x groups of four were called and then she was looking for a group of 3 next . Considering large groups were walking in and called before us we decided to leave and check out without breakfast . Spoke to April on checking out who was very apologetic. But it was all down to very poor operating procedures. Not a pleasant ending to a wonderful stay considering no breakfast and a 2 hour drive back to work.

We stayed here for one night recently and the customer service provided was excellent. Thanks to Majella at breakfast, who did her best to placate our 17-month-old son and Ewelina at the coffee bar, who remained patient despite my pickiness regarding mugs v cups!