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“Very Disappointing :-(”

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Clontarf Castle Hotel
Ranked #3 of 151 Hotels in Dublin
Certificate of Excellence
kildare
1 review
“Very Disappointing :-(”
Reviewed 16 February 2012

We stayed here with a special deal they were doing on the internet...The room we got was small but was nice , the food which was ment to be the Knights bar menu had a special menu which the choice was burger chips, stew, bean stew or fish pie !! If you wanted Sirlon steak it was €8.00 each! The noise in the corridors was terrible, then from 6am we had a coughing room service maid serving food on to the guest till 9.30 and i personally think she should have been at home in bed and not serving food. Thankfully we didnt order room service for breakfast and we got up and had the most wonderfull self service breakfast ...I have eaten lunch in Knights bar many time and was always thrilled with the food but the menu they offered with this deal was a disgrace !! WONT BE BACK

Room Tip: Dont have room 231
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  • Stayed February 2012, travelled as a couple
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Helpful?
Thank Emmajane15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Belfast, United Kingdom
Level Contributor
129 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 16 February 2012

What a lovely hotel the rooms are so cosy the lighting in the rooms make it so relaxing you want to stay in bed and not get up, the beds are so cosy and big, the staff are just wonderful we had the pleasure of meeting Eric on front desk who was so helpful in giving us great information in and around Dublin thank you so much Eric we took all of your advise, the breakfast was great plently to choose from, the dinner we had was in the bar which I have to say was not great but that would not put me off from going back to stay again.

The maid service excellent the lady on the 3rd floor was so helpful a big thank you to her for keeping our room so clean and tidy.

Room Tip: Front 3rd floor
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  • Stayed February 2012, travelled as a couple
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    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Mckinneybelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MlongClontarf, General Manager at Clontarf Castle Hotel, responded to this review, 1 March 2012
Dear Guest,
Many thanks for the lovely review. I am so glad you had such a great stay with us. I was delighted to hear how much impressed you were with your room, the service of our staff and the breakfast in our restaurant. I hope you had a terrific time in Dublin and I would be delighted to welcome you back again sometime soon.
Yours sincerely,
Mark Long
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 February 2012

Stayed here about two years ago and loved it!! Stayed again two weekends ago and loved it again!! Great open fires lighting, plenty of chatter in the bar, food lovely as usual. Trying to get a drink at the bar proved to be a tad slow but other than that it was great. Room was gorgeous and had a great sleep, woke up and had a lovely breakfast except for the fried eggs which were not really edible. but really enjoyed everything else, we'll definitely be back!! Well done....

  • Stayed February 2012, travelled as a couple
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    • Sleep Quality
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Helpful?
Thank jmarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MlongClontarf, General Manager at Clontarf Castle Hotel, responded to this review, 1 March 2012
Dear Guest,
Thanks so much for the wonderful review. I’m delighted you had such a terrific stay with us and enjoyed everything from your room to the atmosphere and food in the bar and I hope to welcome you back once again sometime soon.
Yours sincerely,
Mark Long
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 February 2012

had to call reception in the middle of the night due to noise on corridors......eventually had to go downstairs to complain. Noise continued until the morning. I don't understand why people weren't removed from the hotel when other paying customers were unable to sleep. Other people on the 2nd floor also complained.

Breakfast was understaffed. Filthy tables everywhere. Long queues of people waiting to be seated. Dirty ware being given out.....buffet not being replenished.....rubbish service.

Managements response was unhelpful and frustrating when issues were brought to them.

  • Stayed February 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank segadimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 12 February 2012

The management/owners of this place seem intent upon destroying its reputation through understaffing. We used to drop in there regularly for dinner. It was good food. In the past two years service has got much worse. The service during our last number of visits has been unworthy of a hotel as classy as this. It has included, waiting up to 90 minutes for food, and when the food came out it was either not hot enough or was not what we ordered. It is commercial suicide to have such appalling service.

Yesterday we were there for a function and from start to finish the service was dreadful. The wait between dinner and coffee was almost an hour. And this was after they annoyed the host by not giving food that they had agreed beforehand, and which was consequently on the menu which Clontarf Castle printed. The function was also for somebody with an Irish name. Do you think the staff had the basic cop-on to keep the fadaí on the name which they had been given? No. Small things, basic things. I don't think the person who paid for all this is going to go back in a hurry.

This problem of terrible service is one created entirely by the management/owners who clearly are deliberately understaffing the place. It is a pity because Clontarf Castle used to be a nice place to go to for dinner on an evening (when it didn't have soccer blaring on the tvs in every corner of the room) after walking on Dollymount Strand.

  • Stayed February 2012, travelled with friends
    • Value
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Helpful?
1 Thank PeadarODoirnin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, England, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 February 2012

Being a regular traveller, it is nice to find a hotel where you feel at home. Clontarf Castle has all the amenities and home comforts needed when away, the staff are always friendly, helpful and accomodating the rooms are spacious and comfortable and the food is always excellent.

  • Stayed February 2012, travelled on business
    • Value
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Helpful?
Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MlongClontarf, General Manager at Clontarf Castle Hotel, responded to this review, 1 March 2012
Dear Guest,
Thank you for the lovely review, I’m so glad you had such a nice stay with us. It’s always good to hear when a guest is impressed with everything especially the service of our staff and the comfort of our rooms. I’m delighted you had such a great stay and I hope to see you again soon.
Yours sincerely,
Mark Long
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 February 2012

Loved this place. It was a unique place to stay. Very beautiful in the inside, staff was AMAZING and very friendly. Clean rooms with great beds. Would absolutely recommend this place and go back! It is a little far from downtown Dublin so you need to ride a bus to get to where the fun stuff happens but if you are looking for a place that is quiet but still a reasonable distance from the city it is a good place to stay.

  • Stayed August 2011, travelled with friends
    • Value
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Helpful?
Thank MsTravel101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MlongClontarf, General Manager at Clontarf Castle Hotel, responded to this review, 10 February 2012
Dear Guest,
Thank you so much for the wonderful review. I am so pleased to hear how much you enjoyed your stay with us and how impressed you were with everything from our dedicated staff to your room and the location. As you mention we are located in a quiet area a stone’s throw from the city centre. The hotel is serviced frequently by the 130 bus which takes roughly 10-15 minutes to reach the hustle and bustle of the city. I hope you had a wonderful time in Dublin and I would be delighted to welcome you back to Clontarf Castle on your next visit.
Yours sincerely,
Mark Long
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clontarf Castle Hotel

Property: Clontarf Castle Hotel
Address: Castle Avenue | Clontarf, Dublin D03 W5NO, Ireland
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 151 Hotels in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Clontarf Castle Hotel 4*
Number of rooms: 111
Official Description (provided by the hotel):
Celebrate, chill out, or relish in a little of both. Clontarf Castle Hotel in Dublin, Ireland is a perfect blend of a boutique and luxury hotel, providing unique style and exceptional service in comfortable surroundings. This unique luxury hotel in Dublin is well thought out from the guests' point of view by providing a modern aesthetic built around an ancient form. Located just 10 minutes from the heart of Dublin City Centre and 5 miles from Dublin Airport, the Clontarf Castle Hotel in Ireland is an oasis, tucked away in a tranquil setting, surrounded by fabulous golf courses and the sounds of lapping waters from the Irish Sea. ... more   less 
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