We had flights cancelled after checking -in, due to the Volcanic Ash situation. We phoned Valentino at The Portobello immediately to advise that we could not make it over until a few weeks later but would book our family for 2 nights instead of 1(2rooms). He just abruptly said 'no way,.... I am keeping your money paid in full for 2 rooms !'
So we travelled over by ferry the next day and stayed at another hotel.. excellent, but on a visit to The Portobello that day , it wasn't busy at all, and very noisy.
We had a drink there but one of the glasses was dirty, so we all left... what a poor excuse for service, and an extremely poor welcome for tourists !
We have visited I reland over 100 times in the past, but this hotel gave us our very worst experience by far!!
To be avoided at all costs.. we wrote to The Irish Tourist Board about this, and they wrote to the Portobello asking them to write within 14 days.. that was 60 days ago and still no response..they just don't care about your 'visitor experience' !
Thank goodness that Dublin has much much more to offer than this place !
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