I recently booked a night in Citi Hostel, Dublin. Myself and my partner had booked a private room online. When we arrived at the hostel, there was a man sitting on reception in a ski jacket and winter hat who told us that we had to pay him and he was transferring us to their "Sister Hostel". We were under pressure for time as we had only come to Dublin to attend an event that was starting shortly. We agreed as we had no other options, but obviously we were very annoyed that they did not use our email or phone number to contact us and let us know beforehand. The staff argued among themselves as to who would bring us to the other hostel and after at least a half hour one member agreed. We WALKED in the old, wet weather with our baggage for at least 20minutes when we arrived at, the roughest area I have ever been in Dublin. The man who had walked us there pointed down the steps to a door below the level of the road and we at that point said we would take a look but did not feel safe staying there. When we walked in, it was not a hostel, but a small apartment type place, that was disgustingly dirty. Bed was not freshly made, there was feces in the toilet and no toilet paper. We were very annoyed and tired. We now had to carry all of our luggage BACK across town, to the Citi Hostel to get our money back. We were now homeless in Dublin for the night and were forced to miss the concert as public transport did not run late enough. We tried many hotels and hostels but all were booked out (Easter Weekend). When we returned I asked to speak with the owner who was "not there". As you can imagine we were both extremely disappointed and furious at this treatment. The concert tickets were a birthday present from my partner and everything was ruined as a result of our treatment. The receptionist had the audacity to tell us that "This is how it goes". I am an Irish person who has worked in hospitality for almost 5 years and I am 100% that, that is absolutely NOT how it goes. Unfortunately I was at a loss as none of the staff would speak english and only for the fact that my partner speaks Italian, I could later piece together exactly what happened to ruin our weekend, and my birthday. The room that they had brought us to looked like it would be rented by the hour and would have expected to have caught some sort of disease from staying there. To add insult to injury, after telling us that Citi Hostel was all booked out and they could not take us, when we returned to get our money back they offered us separate beds in a dorm room for 10euro each. After travelling to dublin, dragging our baggage from one end of the city to the next and then seeing what they call their "sister hostel" we obviously did not want to risk our safety by staying. I hope that tourists to this country do not stay here and actually think that "That is how it goes" in this country. This kind of place is very much the acceptation. I have stayed in "Budget Accommodation" many, many times before and it is a palace compared to this place. Book in this hostel at your own risk!!!
- Official Description (provided by the hotel):
- Citi Hostels is located in the highly fashionable " village quarter" in the heart of Dublin city and only 10 minutes walk from Grafton Street - the shopping centre of Dublin and 15 minutes from Temple Bar -Ireland's Culture Capital with its lively pubs, restaurants and festivals!We are also located at the edge of old Georgian Dublin, which boasts the finest example of Georgian architecture anywhere in Europe. Our reception is open 24 hours as is our fully fitted kitchen!Don't want to cook? No problem -breakfast is included in the price Stay in our en suite dorms from €10 per night or book a private twin/double room from €16 per person per night Nowhere else will you get such competitive rates for such high standards!-All our rooms are en suite, except the Double Rooms shared bathroom.-Free use of Hostel Computers & free WIFI-We have Double, Twin, and Double/Single private en suites as well as dorms-Did we mention the free breakfast?! ... more less
- Also Known As:
- Citi Hotel Dublin