Ive stayed in Scotts before and loved it but this time it was very disappointing. We arrived about 3pm on 27 Dec 12 and the room was freezing. I went to reception and was told they would sort it so we left and returned in about an hour and the room was still freezing. I again complained ( I never complain!), got no apology just a promise to sort it. I told them ring me when room was warm. This they did about an hour later but to be honest the room never really heated as I guess the heating had been off too long after Christmas break. The heating should have been on before I ever arrived. The tv was also broken but I only told them that at check out as we werent interested in tv. I emailed the hotel a few days later but got no reply and I also commented on their fb page but this was deleted. That is no way to deal with a complaint. That is why I am now writing this on Trip Advisor
- Official Description (provided by the hotel):
- Scotts Hotel Killarney combines luxury, contemporary, and service in the heart of Killarney. With additional bedroom and deluxe suites and plush apartments, guests are sure to indulge in cozy comfort during their stay in Scotts Hotel. Additional features includes: Three on site bars, exclusive new Courtyard Restaurant and secure underground car parking. Located in the centre of a bustling town, and has been providing elegant accommodations and superior, friendly service for guest since 1930. ... more less
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- Also Known As:
- Scotts Hotel Killarney