If this was a 2 star hotel I wouldn't have been quite so disappointed, but after staying at the Kimberley hotel I still question how this got a 4 star rating. We stayed in a standard double room (1014) and got into the room to find we were above the hotel kitchen with a view of a big extractor fan (through a filthy window) and the room had a horrid and very strong smell of food. The room was too warm, there was no thermostat and we couldn't open the window as the extractor was noisy and it let even more unpleasant smells in. We called reception and was told point blank that we couldn't be moved to another room as all the other standard rooms were full (weds night) The toilet was a saniflo toilet which was incapable if flushing paper away and also made a lot of noise. The room was tastefully furnished, however the staining on the carpet and damage to the ceiling slightly spoilt this. in the morning we were rudely awoken by a fire alarm ( apparently caused by a problem in another room) and we discovered that the water pressure was so weak on the shower that we would have had more joy getting a sparrow to spit on us from a distance. What's most disappointing is that the hotel manager has made no effort to contact us to discuss the problems we had with our stay ( which I'm sure can't be typical as they'd be out of business). On the plus side the location is excellent. My advice is avoid rooms 1014 and 1012 as they are over the kitchen. Maybe the superior rooms are responsible for the 4 star rating.
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- Also Known As:
- Kimberley Hotel Harrogate