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All reviews porterhouse restaurant town centre lovely hotel superior room self service evening meal no air conditioning ten minute walk afternoon tea plenty of choice enjoyable stay reception staff buffet style car park weekend break following morning breakfast was excellent
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Reviewed April 2, 2018

Initial impression when you drive in to the car park is probably the highlight. Room clean and comfortable, but the breakfast was the worst I have ever experienced in a British Hotel for a number of reasons:
- Despite arriving in the middle of the breakfast there was not enough hot food (for example, people were stood waiting for the chef to bring fried eggs through).
- Dirty plates.
- Staff stretched and not responding to our request for soya milk. When it did arrive it was in an Espresso cup and not enough to cover cereal.
- Minimal cereal provision for £10.00 per person (Corn flakes, Rice Crispies, etc, more like what you would expect at a no frills B+B).
- Sausages cold and soggy.
It was mentioned to us by more than one member of staff that there was a wedding going on that day, that's great but it seems that other paying hotel guests were receiving less than satisfactory service prior to the big event.

Stayed: March 2018, travelled as a couple
1  Thank Cybil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MinisterForFun, Manager at Cedar Court Hotel, responded to this reviewResponded April 4, 2018

Dear Cybil C

Thank you for your feedback. I am very disappointed to read your review.

We have looked at our breakfast offering and we have changed the room it is served in to make it easier for our guests. Our staff have received extra breakfast training to try and overcome the issues you have mentioned.

Regards
Linda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

The room was comfortable but the remote for the TV was missing. The washbasin did not hold water as the seal was missing from the plug. The bath panel needed to be replaced as there was a nasty split in it right next to where you would step out of the shower. The cereal selection for breakfast was poor and our waiter was the only member of staff who smiled - everyone else appeared to be engrossed in their own tasks. My wife was nearly knocked over by a waiter en-route to top-up the hot breakfast dishes. Fortunately we only ate in for breakfast. The Reception staff, however, were very friendly and most helpful.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Steveelward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MinisterForFun, Manager at Cedar Court Hotel, responded to this reviewResponded April 3, 2018

Dear Steveelward

Thank you for taking the time to review our hotel.

I have noted your comments regarding the staff and we are undergoing some retraining. We have moved the breakfast to a different room so breakfast is a better experience for our guests. We are about to start refurbishing our bedrooms.

Thank you for your positive comments regarding our reception team.

We hope we can welcome you back soon.

Regards
Linda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

Stayed 3nights for work at Hospital
Receptionist Jess was really friendly and welcoming. great location with ample free parking and walking distance to city
Nothing was too much trouble for staff
Attention to detail and my comfort was a priority
Great room front facing, ate at hotel too with plenty of choice for good food at reasonable prices. Would highly recommend staying for business or leisure.

Stayed: April 2018, travelled on business
Thank su_bassi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MinisterForFun, Manager at Cedar Court Hotel, responded to this reviewResponded April 3, 2018

Dear su_bassi

Our staff really appreciate a 5 blob rating thank you so much.

All our reviews get read out to the staff and Jess will receive a £10.00 bonus for the positive mention, so thank you very much.

We hope to welcome you back very soon.

Regards
Linda

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Reviewed April 1, 2018

We had a one night mid week stay, good hotel as a base to go into the town as it was not too far to walk, staff were lovely, breakfast was ok, room needed a bit of TLC and the bathroom smelt really damp & musty. Unfortunately I think that there are better places to stay so don't think we will return in the future.

Stayed: March 2018, travelled as a couple
Thank Justine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MinisterForFun, Manager at Cedar Court Hotel, responded to this reviewResponded April 3, 2018

Dear Justine T

Thank you very much for your review.

We are about to start refurbishing our bedrooms, so it would be great if you could come back to us when you are in Harrogate and try our our new rooms. Hopefully we will score better than a 3 blob.

Regards
Linda

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Reviewed April 1, 2018 via mobile

Paid to upgrade for 2 day stay, they forgot to put in our room our extras which we had paid for. Breakfast service was rubbish plates were dirty, food cold, omelette full of grease could not eat it. Through out our stay the customer service was extremely poor they just couldn’t be bothered. They ruined my stay then had the cheek to try and charge me when I checked out, which I knew they would as they had not taken any notice of us why we was there

Stayed: April 2018, travelled as a couple
Thank Leala27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MinisterForFun, Manager at Cedar Court Hotel, responded to this reviewResponded April 3, 2018

Dear Leala27

Very sorry we did not live up to your expectations.

We have now moved the room were we serve breakfast to make it a better experience and the staff have taken part in some more training.

Regards
Linda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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