We stayed here for one night, i paid extra for a 4 poster room. Because of other reviews i was thinking this would be a good stay, unfortunately it wasn't. We had came to meet my son and daughter in law who is about to study at Derby uni and this was a short walk from where they live.
I'll start with the good points:
One of the staff members seemed friendly, the location is an easy walk to the town.
The general decor and furnishes are nice in the public main areas and the bed although very squeaky was nice in our room.
Bad points:
Staff seemed unclear that we had already paid as we used booking.com (we had paid and they realised eventually). My partner opened the cupboard in the room and there was a left over bag of chips in there, we also found a hair bobble and clip left from previous residents.
Our room backed onto the pizza restaurant. Literally, and this meant the room had no window as the window opened into the restaurant, it also meant it was not very private and we could hear people talking outside our room by the window, the room has wooden shutters which we closed but this meant no natural light and the room is very dark. The fact this room looked into the restaurant and looked over a couple of tables was not clear at all on the booking and i assumed especially as i paid a bit extra that we would have privacy, it was not relaxing laying on the bed watching people through the restaurant.
The shower did not have hot water, it was a basic shower with two dials on, we tried everything and still no hot water although the sink had hot water. This meant both of us had to have a cold shower. There was a smell of stale smoke in the bathroom. At night the room was hot, obviously we could not open the window as this backed onto the restaurant and therefore people could have seen into the room, this meant it was too hot to sleep well and we had no privacy.
Wifi did not work for me atall during our stay, my partners phone was up and down when using this.
The next morning we went to ask about breakfast and staff were surprised and asked if we had booked a time - we were not asked to book a time on arrival even though our invoice clearly stated we paid for breakfast, however the staff were quick to make sure we had breakfast and resolved this, customer service at this point was good.
Overall we are disappointed as from reading previous reviews thought we'd found a good place to regularly stay in when visiting my son and daughter in law, however sadly we won't return here due to the uncleanliness, the non-functioning shower, the fact the room is not private unless you decide to stay in the dark and have no air and even then you would be easily heard as diners are sitting outside your window. Such a shame as the building itself seems nice.
