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11 - 16 of 147 reviews
Reviewed August 17, 2021

A brilliant stay, with friendly staff, a clean room and good beer. Don't come expecting a Premier inn, it's a 1700s building and no it's not got air con or a lift but what it has got is history and character. I always judge a stay on would I stay there again or recommend a stay to friends, Yes I would. Thanks to the staff for a good stay.

Room tip: Ask them, they'll help.
Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
Thank philjudo114
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 14, 2021

We stayed here for one night, i paid extra for a 4 poster room. Because of other reviews i was thinking this would be a good stay, unfortunately it wasn't. We had came to meet my son and daughter in law who is about to study at Derby uni and this was a short walk from where they live.

I'll start with the good points:

One of the staff members seemed friendly, the location is an easy walk to the town.
The general decor and furnishes are nice in the public main areas and the bed although very squeaky was nice in our room.

Bad points:

Staff seemed unclear that we had already paid as we used booking.com (we had paid and they realised eventually). My partner opened the cupboard in the room and there was a left over bag of chips in there, we also found a hair bobble and clip left from previous residents.
Our room backed onto the pizza restaurant. Literally, and this meant the room had no window as the window opened into the restaurant, it also meant it was not very private and we could hear people talking outside our room by the window, the room has wooden shutters which we closed but this meant no natural light and the room is very dark. The fact this room looked into the restaurant and looked over a couple of tables was not clear at all on the booking and i assumed especially as i paid a bit extra that we would have privacy, it was not relaxing laying on the bed watching people through the restaurant.

The shower did not have hot water, it was a basic shower with two dials on, we tried everything and still no hot water although the sink had hot water. This meant both of us had to have a cold shower. There was a smell of stale smoke in the bathroom. At night the room was hot, obviously we could not open the window as this backed onto the restaurant and therefore people could have seen into the room, this meant it was too hot to sleep well and we had no privacy.

Wifi did not work for me atall during our stay, my partners phone was up and down when using this.

The next morning we went to ask about breakfast and staff were surprised and asked if we had booked a time - we were not asked to book a time on arrival even though our invoice clearly stated we paid for breakfast, however the staff were quick to make sure we had breakfast and resolved this, customer service at this point was good.

Overall we are disappointed as from reading previous reviews thought we'd found a good place to regularly stay in when visiting my son and daughter in law, however sadly we won't return here due to the uncleanliness, the non-functioning shower, the fact the room is not private unless you decide to stay in the dark and have no air and even then you would be easily heard as diners are sitting outside your window. Such a shame as the building itself seems nice.

Date of stay: August 2021
    • Location
    • Cleanliness
    • Service
Thank Sapphire2829
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 13, 2020

Very pleasant hotel and pub and very convenient for the city centre and the surrounding student areas (this was a trip to visit youngest kid at the Uni). We went for one of the 4 poster rooms and found it to be extremely clean with a comfortable bed. The bar downstairs is friendly with quick service (at the table in these Covid times) with a good choice of drinks . The décor is eccentric - in a good way and really adds to the overall feel of the place. . We had a great evening - and despite it being Halloween the hotel ghost did not disturb us!

Date of stay: October 2020
    • Location
    • Sleep Quality
    • Service
2  Thank W4102KL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 12, 2020 via mobile

Friendly informative and helpful staff, spacious clean room, kingsize bed,with ensuite (in mews rooms) good breakfast. Very close to Minster, Shambles just 6 minutes walk. Good choice of pubs close by. Would stay again.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank Raymondjohnson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 29, 2020 via mobile

From the moment we spoke to Karen to reserve the room for June’s wake we were filled with confidence especially in the current climate. Nothing was to much trouble for the staff to organise our wishes for the loss of a very special lady. On the day social distancing and hygiene was strictly observed by staff and guests. We were very impressed with table service by all of the lovely staff . The rooms were set out beautifully and the food ....... well what can I say it was amazing and booked for 30 people however, could of fed 100 thank you to the chef for his hard work and Karen for being so caring on this special day . We would definitely recommend this venue to anyone for any occasion. Thank you again to all of the staff who made this day so special in memory of June xx

Date of stay: September 2020
Trip type: Travelled with family
1  Thank dianebX8507LW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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