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“Excellent overnight stay”

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Crowne Plaza London-Gatwick Airport
Ranked #17 of 28 Hotels in Crawley
Hertfordshire, UK
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Excellent overnight stay”
Reviewed 18 February 2012

We booked this hotel through APH for an overnight stay and 2 weeks parking at APH in November 2012. It was an excellent Hotel, clean and tidy and perfect for an overnight stay before a long flight the next day. We were that impressed with the hotel that we have since booked another overnight stay and parking again through APH.

  • Stayed November 2011, travelled as a couple
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Helpful?
Thank happyherts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 19 February 2012
Thank you for your comments about your stay at the Crowne Plaza London Gatwick hotel.

I was delighted to read that you enjoyed your stay and have booked to stay with us again.
There are some very good packages on offer and we are located in easy reach of the town and the Airport.

We look forward to welcoming you back when you return later this year.
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Norfolk
Level Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 14 February 2012

We have stayed at the Crowne Plaza, Crawley, several times and I have at last managed to get round to writing a review - our most recent stay was 2 weeks ago.

I really enjoy staying here, usually it is just for 1 night either going or returning from holiday. It is such a welcoming calm hotel very unlike the 'airport hotels' that are closer to Gatwick.

The rooms are so comfortable and quiet, beds really comfortable and the bathrooms stunning. We have enjoyed staying in various room categories and all have been wonderful.

The food is also good particulary the breakfasts, which have everything you could wish for, all piping hot and delicious.

The staff are very friendly and seem quite genuine in their concerns that your stay should be a pleasant experience. Check in is usually quick, car parking very accessible. The concierge even printed our boarding passes for us at no extra charge.

The Park and Stay packages are very reasonable and great value for money. I can thoroughly recommend this hotel.

  • Stayed January 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Anna5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 19 February 2012
Thank you so much for taking the time to share your comments about your experience when staying at the Crowne Plaza London Gatwick Airport hotel.

I am delighted that you have enjoyed staying with us and have decided to stay again, it is always nice to welcome back regular guests.

We do have a very nice ambience here at the Crowne Plaza and our staff as you reported do have a genuine attitude to care for our guests and always strive to provide good customer service.

Thank you once again for your lovely comments.
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SHEFFIELD
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 February 2012

Stayed only one night, but i cannot fault the hotel. It was clean the room was tastful the bathroom great the pool and steam room were a bonus and the staff could not do enough for you.

Room Tip: If you walk out the hotel on to the main road then turn left for a couple of minutes, you will end u...
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  • Stayed December 2011, travelled as a couple
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Helpful?
Thank FRANKIESheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 19 February 2012
Thank you for taking time out to put your comments onto TripAdvisor about your recent stay at the Crowne Plaza London Gatwick Airport Hotel.

I am delighted that you enjoyed staying with us, and took full advantage of our Leisure facilities.
We have recently undergone a refurbishment in our Gym and it now offers guests a greater choice.

I do hope that you will return to the hotel in the future.
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Livingston
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 10 February 2012

Classed as an 'airport' hotel. Buses run half hourly or so from early morning to the wee small hours. Transfer should take about 30 - 45 mins depending on the time of day of your transfer.
We had a nightmare transfer back to the airport due to the number of skiers with 3 pieces of luggage each getting on at the Travelodge (last stop on the way back to the airport); the problem being that the transfer from our hotel to the North terminal took fully over an hour as a result.

We arrived about 4pm on the Saturday. Quick, efficient check in. Room small but ideal. Very warm, very clean, good facilities, bed very comfortable. Bathroom very clean also, with good efficient shower.

What amazed me was how quiet this hotel was through the night. I am a light sleeper and normally at 'airport' hotels where travellers are checking in and out at all times of the day and night, I am wakened frequently. However, not so in this case - I was only wakened once around 1am - by some French guests staggering back to their room(s). A definite plus for me! Similarly our room was above the airport bus drop off point, where the service runs into the night, and again I wasn't troubled by the noise of the bus or the main road/roundabout where the hotel is situated.

Found the hotel bar prices to be a bit high, but then I suppose it is London and it is an airport hotel (it was the same as in Gatwick itself!). Two drinks for £10.00? The bar/ restaurant areas were busy with people eating in both the bar and restaurant. We did not eat in the hotel.

The pool area is overlooked from the bar area and it looked very nice. Again though we didn't make use of the leisure facilities.

The plus for us was the location of the hotel in relation to the Leisure Park about 15 mins walk from the hotel. There you'll find a cinema, bowling and every kind of restaurant except Indian. We bought cinema tickets then went to Chiquitos for food. We were delighted that we were entitled to 20% discount off our bill by showing our valid cinema tickets for that day. Rounded the evening off after dinner and the movie with a drink in the hotel bar.

Felt very safe walking to and from the hotel to the Leisure Park - even with the return journey in the dark. It's a busy road and there is loads of traffic back and forward.

We checked out at 5.30am so we really didn't have much more than a twelve hour stay (we were room only basis for that reason) but our initial impression based with our limited experience of the hotel wouldn't stop me from recommending it.

It's the furthest away of the hotels on that bus run but probably worth the extra time in the bus. As I mentioned before only negative for us was the return bus journey to the airport - but that isn't any fault of the hotel. Worth a mention as it has made us more aware of maybe getting the earlier bus next time - even although we had allowed enough time for check/security in it was an unnecessary anxiety.

Remember that the shuttle bus isn't free/provided by the hotel and to budget for the fare in each direction. It's not expensive though.

Perfect place to stay before or after a Gatwick flight, and reasonably priced (if you get the online deals and not the rack rates!). Would stay here again - with the convenience of the Leisure Park close by - it's ideal.

Room Tip: The small rooms are good. If you only stay for one night small is ok, but if you want a longer stay...
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  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank Bo-Dawdley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 12 February 2012
Thank you for taking time to comment on your stay at the Crowne Plaza London Gatwick hotel.
I am delighted that you enjoyed your short stay with us, I do hope that if you use the hotel again in the future you will be able to make use of all the facilities.

From your comments you enjoyed a quiet night in the hotel, but we do offer a Quiet Zone if that is a priority for you ,these rooms are located in a quiet part of the hotel or on a high floor.
When you are booking you could always put this as a request..

Thank you once again I do hope that we will be able to welcome you back in the future.
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Stratford upon Avon
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 February 2012

If you can afford it always stay here in a Club Room, much bigger and better service with access to the lounge for a free breakfast and drinks and nibbles the night before.
Perfect place to stay before or after a flight from Gatwick

Room Tip: Club rooms are the best
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  • Stayed February 2012, travelled on business
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Helpful?
Thank martingreaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 9 February 2012
Thank you for your comments following your stay with us. We were delighted to receive your feedback and it's great to hear you enjoyed your Club Room with access to our Club Lounge. Thanks again and we look forward to welcoming you back soon.
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Essex
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 February 2012

Rooms are nice, shower was brilliant. The lady at reception who served us was really friendly, polite and nice.

The pool and steam room are ok but the changing rooms are digusting and smell like wee. Sauna is not too great either. I think it is because the gym is used by non hotel goers?? Either way yuck!

The restaurant was ok, big portions and nice enough food - again nothing special.

Was ok for a stop over before a flight but would not stay here again unless no other alternative.

  • Stayed January 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank laurajsxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 9 February 2012
Thank you for writing a review following your stay with us. I was really pleased to hear you found your bedroom comfortable and found our reception staff friendly and polite. I was sorry to hear you were unhappy with your experience in the Health Club changing rooms. These are thoroughly cleaned daily and we usually do not receive negative feedback regarding the changing rooms. Thank you again for your comments.
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Cambridge
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 5 February 2012

Stayed at the above hotel as part of Holiday Extras hotel and parking package (used it several times and in my opinion is simply the best).

The hotel always offers a friendly welcome and staff speak most common languages, there are superb facilities with the swimming pool, jacuzzi and newly refurbished gym and the food and breakfast in the restaurant anb bars are always top notch!

The rooms themselves are very comfortable and well equipped and I always request a quiet room on the upper floors away from the lifts, they always oblige and I always have a really good night sleep.

If you do want to go out Crawley town centre is a 20 min walk or £5 in the taxi and offers plenty of bars and restaurants. One of the first pubs you will arrive at is the Old Punch Bowl which has plenty of charm and character.

Once again a cracking stay at this lovely conveniant hotel, well done to all the team at Crowne Plaza - Gatwick!

  • Stayed January 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank FTMCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationslgw, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review, 6 February 2012
Thank you very much for your comments and complimentary feedback about your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I am delighted that you enjoyed your visit and made use of all the facilities the hotel has to offer.

We do have some very good packages which offer great value to our guests, I am so pleased that you have used the Park and Fly several times and I hope you will continue to do so.

We look forward to welcoming you back to the hotel in the future.

I
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Additional Information about Crowne Plaza London-Gatwick Airport

Property: Crowne Plaza London-Gatwick Airport
Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Crawley
#14 Romantic Hotel in Crawley
#14 Family Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more   less 
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Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza

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