We visited on a Wednesday in term time with our daughter who is 2 years 2 months. It was fairly quiet. Our daughter had the time of her life and would probably still be there now if we had let her. We, on the other hand, found leaving much easier.
The venue is basically a soft play area with some additions that make it different from anywhere else I’ve been - two rides: a carousel and dodgems; a craft room; a mini street consisting of shops/fire station etc where children can play role play games and an outdoor area, though this was closed on our visit.
The soft play area is good with a very large, fast double slide and a smaller separate area for younger children and babies. My daughter loved the ‘360 Street’ role play area and the rides, and it was great that there was no additional cost for these. The area is very safe and secure, children can’t escape and whilst younger children do need supervision in most areas we felt relaxed enough to let our toddler roam about. There are lots of well positioned seats which make it easy to keep an eye on the little ones.
The food is mostly chips/burgers and didn’t look hugely appetising so we decided to eat elsewhere, especially as our order of a latte, soft drink and cookie took well over 10 minutes to process and prepare. Apart from the lovely lady on reception, the staff were miserable and disinterested, and I do feel bad saying that as they are probably earning minimum wage to spend all day with other people’s children, (and let’s face it those are the worst type of children). The outdoor area was closed despite it being mild and dry all day - I suspect it is closed due to staffing levels rather than the weather. The toddler soft play area will probably only entertain very little ones for more than 10 minutes (which is fine as they can go in the larger area but will need an adult to accompany them as there were many obstacles she couldn’t negotiate alone). My biggest gripe is that the role play area is badly stocked and not maintained. The supermarket shelves were empty, there were no pizzas in the pizzeria and the vets consisted of about five completely empty medical kits which is a bit useless (and I couldn’t find their contents anywhere).Now admittedly this is partly due to the fact that children are playing there so objects obviously get moved and other parents are not as OCD as me about putting things back in the right places - but really how hard is it to put your basket of plastic fruit and veg back in the shop on your way out? I also saw children go into the vets and take the cuddly toys off downstairs never to be returned. It would be good if a member of staff went up there every hour or so to tidy up and also they need to restock the areas where items have gone missing.
Having said all of that, it’s a four star review because our daughter loved it and that’s the most important thing! We will go back (possibly with our own doctors set and play pizza)
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