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“Cheap but came at a price 💩”

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Best Western Milton Keynes Hotel
Ranked #23 of 35 Hotels in Milton Keynes
Reviewed 27 November 2017 via mobile

The hotel is basic, rooms are comfortable and I slept well in comfy bed. Bathroom was very outdated and smelt. The worst part was that the other 5 people in my group all appear to have food poisoning or some bug which they must have picked up from the restaurant. I was the only one which did not eat there. We shall be contacting the food standards agency for them to follow up. Don't eat there! But nice enough room.

Stayed: November 2017, travelled with friends
Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mollie T, Hotel Receptionist at Best Western Milton Keynes Hotel, responded to this reviewResponded yesterday

Hello Emma,

Thank you very much for taking the time to review our hotel. We are glad you had a very comfy stay.

Many Thanks,
Mollie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 11 of 152 reviews

Reviewed 27 November 2017

Typical motel with all the usual middle of nowhere 3* needs... Nice bed, bathroom in need of an update, good parking etc... If you arrive late as we did be prepared for no one at reception, we had to walk around and knock on doors.

  • Stayed: November 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank gavgee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this reviewResponded 30 November 2017

Many thanks for taking the time to review your stay with us, we are aware of the issues with our bathrooms and this is currently being addressed, as for your comment about 'looking for someone to check in' our reception is not manned 24 hours a day and had we have been aware you were to be a late check in we most certainly prepared to welcome you. We do hope that this does not deter you from staying with us again if only to allow us to rectify any issues.

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Reviewed 29 October 2017 via mobile

Just came back from a night at this hotel. No one on reception to welcome us, had to ring the bar area twice before we got an answer and then wait for someone to come through. After quick directions to our room we were then left. The room itself, although tired and dated, was very clean. Tea making facilities in room but only one tea bag for our whole stay! At least there should have been two as we were there as a couple. Heater in room could not be put on overnight as the vent in it would be completely covered by the curtains therefore a fire hazard! We had the choice of leaving the curtains on and have all the lights from the street blaring into our room just to be warm or sleep in the dark but freeze!
Breakfast in the morning was so so. Husband had full English which was fine. I had bacon and beans, could not eat beans as they were nearly cold. Only one waitress who was very polite but had to be reminded to fill up the tea pot, milk etc. Supply of bread was also not stocked up. Seems they could do with an extra worker for the morning shift. Again no one on reception when we vacated our room and evidently had not been for a very long time judging by the amount of keys on the desk! It means a lot to me to have someone say thank you for staying with us we hope you’ve enjoyed your stay. If you are looking for cheap and shoddy then this is the place to go but if you are looking for quality then I suggest you pay 15.00 more for a room at the Double Tree Hilton, where you actually see receptionists, which is only a little further away. We will not be returning.

Stayed: October 2017, travelled as a couple
Thank shirley w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
broughton69, Head Reception at Best Western Milton Keynes Hotel, responded to this reviewResponded 30 November 2017

Thank you for taking the time to review you stay and we are sorry that we did not meet with your expectations, I have looked into the date you stayed and in our defence we were an extremely busy hotel on that weekend and unfortunately had staff off sick which left us very short staffed and I understand the staff did their very best to make time for all guests both in the pub and Hotel, I am sorry that you feel you didn't get the service you expected. Again many thanks for your time as all comments are very important to us

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Reviewed 15 October 2017 via mobile

We stayed at the Best Western Milton Keynes for 2 nights for a friends wedding. The room was spacious and clean and the bed was huuuuge!! Very comfortable!!

The black out curtains ensured a great nights sleep. The room was a little bit warm, but opening the window fixed that!

The staff were really friendly at the hotel and the evening food and breakfast were very good!! Large portions and lots to choose from.

I would recommend this hotel and would definitely stay again.

Stayed: October 2017, travelled as a couple
Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this reviewResponded 30 November 2017

Thank you so much Emma for your review and kind words, we are delighted you enjoyed your stay with us and hope you come back again soon. All comments are very important to us and its always nice to receive compliments and I will be sure to pass your comments to all staff.

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Reviewed 18 September 2017 via mobile

The team were busy on bar duties but still had time to check me in and prepare a prepacked breakfast due to my very early departure.
The room was a little dated but that didn't matter as all was in good order.
Location is good for jcn 14 M1 and is a much better choice than nearby Newport Pagnall Services Ramada.
Only 30 rooms here so book early, remembering that there is a locals pub with food joined on, so expect weekends to be busy.
Will be using the site regularly when passing.

Stayed: September 2017, travelled solo
Thank spectrafashions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this reviewResponded 30 November 2017

Many thanks for your time in writing a review and your great comments, we are delighted you enjoyed your time with us and hope you come back soon

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Reviewed 29 August 2017

we used the hotel to attend a wedding close by at another Hotel close by, after the experience in trying to book a room at this Hotel which did not go down well we decided to look around. We came across The Broughton via Trip Advisor and we were very pleased we did. I think we could recommend The Broughton to anyone

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank tonybH7941DO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mollie T, Hotel Receptionist at Best Western Milton Keynes Hotel, responded to this reviewResponded yesterday

Hello there,

Thank you for taking the time to review your stay with us. We are glad you found our booking system simple and stress free. We look forward to seeing you for your next stay.

Kindest Regards,

Mollie

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Reviewed 27 August 2017 via mobile

Stayed here for one night as we were at the Twinwood festival , we arrived just after 2pm didn't know you couldn't check in till 4pm however the staff were really friendly and they let us check in early so we could get back to the festival. Room was clean and tidy we didn't really spend much time in the room but it was ok for what we wanted the bathroom gave us a giggle with the retro peach suite! That was a blast from the past! The window opened out quite wide which was nice as the room got quite hot , the biscuits with the tea and coffee were a nice touch and ladies they do have a hair dryer, however if you can bring your own do so the power isn't great but better than nothing.
It's next to a hungry horse pub didn't hear any noise from the pub when we got back to the room. Breakfast was ok standard continental choices and they take your order if you want anything hot.
Car parking is good free to park and easy to get to. We would stop here again if we were to come back to Twinwood.

Stayed: August 2017, travelled as a couple
Thank SRoberts211011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mollie T, Hotel Receptionist at Best Western Milton Keynes Hotel, responded to this reviewResponded yesterday

Hello There,

Thanks for taking the time to review your stay. We are so glad that you would like to return to us and are exceedingly pleased that the room met your needs. We hope to see you soon.

Kindest Regards,
Mollie

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Additional Information about Best Western Milton Keynes Hotel

Address: Milton Road, Milton Keynes MK10 9AA, England (Formerly BEST WESTERN Milton Keynes Hotel)
Region: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #23 of 35 Hotels in Milton Keynes
Price Range: $69 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Best Western Milton Keynes Hotel 2*
Number of rooms: 30
Official Description (provided by the hotel):
The BEST WESTERN Milton Keynes Hotel, is a friendly lodge-style hotel offering a family friendly pub style restaurant with Sky Sports, free Wi-Fi, free parking and a good location near the M1, just three miles or about five kilometers from Milton Keynes. Located within Broughton Village and less than one minute from the M1 at Junction 14 this hotel is perfect for visiting many attractions in the local city of Milton Keynes. ... more   less 
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Also Known As:
Broughton Hotel Milton Keynes
Best Western Milton Keynes Hotel United Kingdom - Buckinghamshire

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