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All reviewschicken skewersfood was served quicklybooked earlyrecent refurbishmentbooked a double roomblackout curtainscomfortable bedclean tidyvisiting familystayed here for one nightchain hotelovernight stopan evening mealmember of staffa great nights sleeptwo night stayhotel room
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Reviewed November 27, 2017

Typical motel with all the usual middle of nowhere 3* needs... Nice bed, bathroom in need of an update, good parking etc... If you arrive late as we did be prepared for no one at reception, we had to walk around and knock on doors.

  • Stayed: November 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank gavgee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this reviewResponded November 30, 2017

Many thanks for taking the time to review your stay with us, we are aware of the issues with our bathrooms and this is currently being addressed, as for your comment about 'looking for someone to check in' our reception is not manned 24 hours a day and had we have been aware you were to be a late check in we most certainly prepared to welcome you. We do hope that this does not deter you from staying with us again if only to allow us to rectify any issues.

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Reviewed October 29, 2017 via mobile

Just came back from a night at this hotel. No one on reception to welcome us, had to ring the bar area twice before we got an answer and then wait for someone to come through. After quick directions to our room we were then left. The room itself, although tired and dated, was very clean. Tea making facilities in room but only one tea bag for our whole stay! At least there should have been two as we were there as a couple. Heater in room could not be put on overnight as the vent in it would be completely covered by the curtains therefore a fire hazard! We had the choice of leaving the curtains on and have all the lights from the street blaring into our room just to be warm or sleep in the dark but freeze!
Breakfast in the morning was so so. Husband had full English which was fine. I had bacon and beans, could not eat beans as they were nearly cold. Only one waitress who was very polite but had to be reminded to fill up the tea pot, milk etc. Supply of bread was also not stocked up. Seems they could do with an extra worker for the morning shift. Again no one on reception when we vacated our room and evidently had not been for a very long time judging by the amount of keys on the desk! It means a lot to me to have someone say thank you for staying with us we hope you’ve enjoyed your stay. If you are looking for cheap and shoddy then this is the place to go but if you are looking for quality then I suggest you pay 15.00 more for a room at the Double Tree Hilton, where you actually see receptionists, which is only a little further away. We will not be returning.

Stayed: October 2017, travelled as a couple
Thank shirley w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
broughton69, Head Reception at Best Western Milton Keynes Hotel, responded to this reviewResponded November 30, 2017

Thank you for taking the time to review you stay and we are sorry that we did not meet with your expectations, I have looked into the date you stayed and in our defence we were an extremely busy hotel on that weekend and unfortunately had staff off sick which left us very short staffed and I understand the staff did their very best to make time for all guests both in the pub and Hotel, I am sorry that you feel you didn't get the service you expected. Again many thanks for your time as all comments are very important to us

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Reviewed October 15, 2017 via mobile

We stayed at the Best Western Milton Keynes for 2 nights for a friends wedding. The room was spacious and clean and the bed was huuuuge!! Very comfortable!!

The black out curtains ensured a great nights sleep. The room was a little bit warm, but opening the window fixed that!

The staff were really friendly at the hotel and the evening food and breakfast were very good!! Large portions and lots to choose from.

I would recommend this hotel and would definitely stay again.

Stayed: October 2017, travelled as a couple
Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this reviewResponded November 30, 2017

Thank you so much Emma for your review and kind words, we are delighted you enjoyed your stay with us and hope you come back again soon. All comments are very important to us and its always nice to receive compliments and I will be sure to pass your comments to all staff.

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Reviewed September 18, 2017 via mobile

The team were busy on bar duties but still had time to check me in and prepare a prepacked breakfast due to my very early departure.
The room was a little dated but that didn't matter as all was in good order.
Location is good for jcn 14 M1 and is a much better choice than nearby Newport Pagnall Services Ramada.
Only 30 rooms here so book early, remembering that there is a locals pub with food joined on, so expect weekends to be busy.
Will be using the site regularly when passing.

Stayed: September 2017, travelled solo
Thank spectrafashions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this reviewResponded November 30, 2017

Many thanks for your time in writing a review and your great comments, we are delighted you enjoyed your time with us and hope you come back soon

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Reviewed August 29, 2017

we used the hotel to attend a wedding close by at another Hotel close by, after the experience in trying to book a room at this Hotel which did not go down well we decided to look around. We came across The Broughton via Trip Advisor and we were very pleased we did. I think we could recommend The Broughton to anyone

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank tonybH7941DO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mollie T, Hotel Receptionist at Best Western Milton Keynes Hotel, responded to this reviewResponded February 17, 2018

Hello there,

Thank you for taking the time to review your stay with us. We are glad you found our booking system simple and stress free. We look forward to seeing you for your next stay.

Kindest Regards,

Mollie

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