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“dirty bar”

Bella Italia Milton Keynes
Ranked #93 of 607 Restaurants in Milton Keynes
Price range: US$9 - US$21
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
Reviewed April 4, 2018 via mobile

went for a group-on meal with some friends.
the menu was limited as we expected however all the meals were very basic and plain. we were seated at a table next to the bar area where you could easily see behind. the bar was filthy and i feel if you are going to seat customers there then a partition should be placed between the table and bar and it was a down side to our experience.

1  Thank trf77_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Milton Keynes, responded to this reviewResponded April 13, 2018

Hi

Thanks for your review and for feeding this back to us.

Here at Bella, hygiene is a priority for us, so we are sorry to hear the condition of the bar was not to our usual high standards and this further affected your meal. We will ensure on the back of this feedback that the Area Manager picks up all elements with the team to ensure standards are being met to our high standards.

In the meantime, if you would like to follow this up with us directly, please feel free to contact us at, social@bellaitalia.co.uk

We hope we get a second chance to welcome you back so we can show you our true standards soon.

Ciao for now,

Bella Italia.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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55 - 59 of 452 reviews

Reviewed April 3, 2018 via mobile

Visited in April 2018 and we were not impressed at all. The person serving us did not want to be there it seemed and the service was poor. The toilets were also filthy and need of an update.

The food compared to other bella's we have been to was poor and bland. The food took ages to come out even though it was empty inside. All this on the backdrop of quite expensive prices even with a voucher. Def wont return any time soon.

Thank Vishal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Milton Keynes, responded to this reviewResponded April 12, 2018

Hi Vishal

Thanks for your feedback and review.

Hygiene is a Bella priority and our toilets are monitored regularly throughout the day. We do understand that on occasion these can be dirtied in between checks. When this is the case, when alerted, our teams are always on hand to clean up and get things back to standard. We are sorry that this wasn't the case and that this affected your meal.

We are sorry to hear that you our usual Bella service and delicious food weren't up to scratch during your visit. This is unlike us and we will ensure that the Area Manager checks that kitchen quality controls are up to our highest standards and that our floor team are serving with their usual Bella charm.

In the meantime, if you would like to follow this up with us directly, please feel free to contact us at, social@bellaitalia.co.uk

We hope we get a second chance to welcome you back so we can show you our true standards soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

Dropped in for dinner on spur of the moment, seated promptly, waitress very bubbly and helpful. Food was well cooked and reasonable portions, good price - better still with a voucher code. Nice little kids menu/ good range of entertainment to keep them amused. Garlic bread with caramelised onions superb as was carbonara and bolognese.

Thank Tlsbenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 2, 2018

Saturday evening was very busy but being a table for 2, we had starter, main and coffee before a table of 16 had their starter!
The filling in the Arancini was flacid and not nice, the Pollo Milanase was good but was served on a bed of mashed potato and cheese that was like baby food! The risotto should have been cooked a bit longer but the prrawns were vey nice. No Peroni!
OK but not special

    • Value
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    • Food
Thank bbtlb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 1, 2018

We enjoyed our meal and the service was friendly. So glad to see vegan food on the main and dessert menus it makes such a difference.
Thanks for a nice evening.

    • Value
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Thank Joyce V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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