I took my parents here last night as i always rate it as my favourite restaraunt.Last nights visit have definitely changed that. From the moment we arrived it was clear that the place was busier than the waittessing staff could manage. We had booked a table however were told to wait...3 walk ins were sat before us. When we finally were bought to our table we had no menus, no cutlery and it was clear the table had not been cleared appropriately.
We then sat for 10 minutes...with no menus only to have to shout down a waitress to get us some. This waitress did not conseal her disgust at being asked very well at all. What happened next was the only small saving grace of the night. The waiter we had was lovely. Although clearly over worked and having visited many times before ibwas aware that he was not waiting staff but rather bar staff. He was attentive and refilled our drinks without us even having to ask.
Unfortunately the good stuff ended with him. We were sat in the booth next to the service area where we witnessed for sat there for some 30 minutes plus, staff touching the food and lifting burger suns. Management (i assume as she was wearing red instead of black) simply shouting at staff and breathing all over peoples food. Another waitress (also possible manager) crying and arguing with waiters. And multiple customer complaints. For which many of the waitresses felt the need to stand and slag off the customers to each other.
When we were eventually served food it was cold and had clearly been sat on the hot plate for a good while.
Whilst sat next to the kitchen not one member of staff seen cooking the food had hair nets or beard nets on. Despite rocking very long ponytails.
Overall this was an awful experience and was enough to ensure that i will not be returning to this "restaraunt" and would not recommend it to anyone.
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