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“Disappointing experience at high cost”

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Legacy Preston International
Ranked #2 of 15 Hotels in Preston
Certificate of Excellence
Reviewed 2 August 2017

LOCATION

The postcode of the Hotel does not help find the hotel because of a one-way system. Entering the address does not work for the same reason. We discovered from reception that there is a solution if you use a different postcode. This is not advised to customers on the website or in booking confirmations. It should be.

STAFF

We wanted a bottle of water to take to our room and to charge it to our room account. The member of staff (apparently a new employee) at the bar didn’t know what to do even though we showed her the “Charge Card” issued to us when we checked in the previous day (this card shows that the guest has left credit card details on check in and authorises that charges can be made to it). Another member of staff came to assist – she had previously served us a meal and drinks all of which had been charged to our room. She failed to engage with us properly and just parroted “You have to have a card swiped to your room” – which of course we already had done as the “charge card” proved! Voices were raised – we do not tolerate bad customer service! The Duty Manager then intervened and harangued us for having raised our voices! There was no apology. We again explained that we had been frustrated by the poor service and
the Car Parking issues (see below). No apology at all.

CAR PARKING

On the same day as the payment problems we returned to the hotel in the evening to find that there was no parking space. There had been no information about what to do in such circumstances. Cars were illegally parked as well – there was no room for us as residents. Some spaces were occupied by staff cars others by non-resident customers. We were directed to street parking nearby which was free until 8:00am the next morning. Not ideal, but the only option it seemed. However a resident who arrived later than us was permitted to park his vehicle close to the front of reception in what was not a normal parking space. Perhaps he was a regular?

EVENING MEAL

The service was very poor – we waited 40 minutes for our main course with no apologies and no information. Curiously the restaurant was not over busy. The food was good though!

BREAKFAST

For a self-proclaimed “International” Hotel the breakfast is parochially English and of borderline quality. Yes there was a “full English” available on the buffet but not a lot else. The fruit choice was apples and bananas (whole fruit) and tinned grapefruit segments.

In summary considering we paid rack rate (£150 per night!) because of the high occupancy for part of our 5 night stay we were treated abysmally at this very ordinary hotel. No doubt their regular customers get good deals and better and more civil service - but they need more grip for it to be recommendable. Avoid.

Room Tip: ASk for a quiet room
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank PaddyBriggs46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyGuestRelations, Guest Relations Manager at Legacy Preston International, responded to this reviewResponded 10 August 2017

Dear PaddyBriggs46 Thank you for choosing to stay at The Legacy Preston International Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience.

Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our food during your stay with us. I was sorry to learn about your other comments and would be happy to discuss these further with you at a convenient time either by telephone or email. You will see from our previous reviews that our Hotel guests are pleased with their experience with us.

Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Preston. Philip Dunn, General Manager

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Write a ReviewReviews (654)
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50 - 56 of 654 reviews

Reviewed 31 July 2017 via mobile

This hotel is in the perfect location for city centre and university's and well priced. Clean and well decorated rooms with sat TV , kettle and tea/coffee, iron and ironing board you even get a fan. Plenty of free parking, easy access to all routs off the A59. Staff are all very helpful and polite. Breakfast is buffet help yourself and very good. Overall we enjoyed our stay and recommended.

Stayed: July 2017, travelled with family
Thank roger n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyGuestRelations, Guest Relations Manager at Legacy Preston International, responded to this reviewResponded 31 July 2017

Hi, thank you for choosing to stay at The Legacy Preston International Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience.

Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our clean bedroom, friendly team and convenient location!

We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand.

Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Preston. Please do book directly with us for the best rates!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

We stayed here while in Preston for a concert and thought the hotel was great value for money. Nice sized room with bath/shower and all the usual ameneites you expect. Ordered room service and was pleased with quality, portion size and value again. Would happily return if in the area.

Stayed: July 2017, travelled as a couple
Thank nooutlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyGuestRelations, Guest Relations Manager at Legacy Preston International, responded to this reviewResponded 30 July 2017

Hi, thank you for choosing to stay at The Legacy Preston International Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience.

Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed your room service and our convenient location!

We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand.

Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Preston. Please do book directly with us for the best rates!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

Absolutely stunning.. very friendly and would highly recommend.. will definitely be coming back to stay. Staff made me feel welcomed from the moment I arrived till the moment I left. Very helpful and always smiling.

Stayed: July 2017, travelled with friends
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyGuestRelations, Guest Relations Manager at Legacy Preston International, responded to this reviewResponded 24 July 2017

Hi, thank you for choosing to stay at The Legacy Preston International Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience.

Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our friendly team who are always on hand!

We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand.

Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Preston. Please do book directly with us for the best rates!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

Very good hotel in an excellent location. Very good and friendly staff. Very good quality of food (breakfast and dinner). Very reasonably prices. Clean and very comfortable bed!! Highly recommended!!!

Stayed: July 2017, travelled on business
Thank zenandmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyGuestRelations, Guest Relations Manager at Legacy Preston International, responded to this reviewResponded 16 July 2017

Hi, thank you for choosing to stay at The Legacy Preston International Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience.

Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our delicious food, friendly team and fantastic value for money!

We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand.

Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Preston. Please do book directly with us for the best rates!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

Excellent hotel location with a more than fare price. You really get value for money. Had some minor issues with the room that were fixed quickly and efficiently. You are not going to get a fantastic upscale room. Great parking on site and easy to get to

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank wickit542016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyGuestRelations, Guest Relations Manager at Legacy Preston International, responded to this reviewResponded 16 July 2017

Hi, thank you for choosing to stay at The Legacy Preston International Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience.

Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our convenient location, complimentary parking and great value for money! room!

We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand.

Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Preston. Please do book directly with us for the best rates!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017 via mobile

Stayed on one night mid-week to celebrate my graduation.
Very good value for money. Paid about £70 for a double room with breakfast and free parking.
Hotel itself is very nice with a spacious comfortable room and nice bar area.
Staff we encountered were very friendly.

Stayed: July 2017, travelled as a couple
Thank louj999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegacyGuestRelations, Guest Relations Manager at Legacy Preston International, responded to this reviewResponded 14 July 2017

Hi, thank you for choosing to stay at The Legacy Preston International Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience.

Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our delicious breakfast, complimentary parking and spacious room!

We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand.

Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Preston. Please do book directly with us for the best rates!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Legacy Preston International

Address: Marsh Lane, Preston PR1 2YF, England
Region: United Kingdom > England > Lancashire > Preston
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Preston
Price Range: $95 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Legacy Preston International 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Legacy Preston International Hotel. This hotel is ideally located close to the ring road, and within easy reach of the M6 Motorway, making it an ideal accommodation base for both business and leisure. The Legacy Preston International Hotel offers guests the following up to date facilities: 75 contemporary-style bedrooms, disabled-friendly bedrooms available on request, all rooms fitted with iron & ironing board & 'in-room' safes, guest lift to all floors, flat-screen satellite televisions with remote control, FREE Wi-Fi available throughout the hotel, meeting rooms - 3, 24-hour Reception with secure door entry between 11.00pm & 7.00am, Cafe Bar Menu served DAILY 10.00am until 10.00pm, Extensive Lounge Menu, Licensed Bar, FREE Car Parking for 40 cars. ... more   less 
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Also Known As:
Legacy Preston International Hotel Preston
Legacy Hotel Preston

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