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All reviewsleisure clubleisure centresteam roomtwo double bedslounge barnice groundschanging roomslovely hotelfour star hotelreception staffevening mealexecutive roombuffet breakfastpublic areaslake districtvery pleasant staystayed one night
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Reviewed March 6, 2016

We were traveling to the north for half term and wanted something more central for the Lake District and Blackpool. We were thinking of trying a BB in the Lake district but they were overpriced for half term so we elected the Marriott. When we arrived we were surprised pleasantly. The place was magnificent ,located on the outskirts of Preston right in the middle of nature. We had a family room with two double beds. The room was comfortable, breakfast great. We dined in the restaurant once and this was very good also. Very satisfied. Would go back anytime.

  • Stayed: October 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Peteririmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestonMarriottGR, Guest Relations Manager at Preston Marriott Hotel, responded to this reviewResponded March 8, 2016

Dear valued guest,

Thank you for taking the time to write a review of your recent stay here and we're delighted to see you enjoyed your stay! We will ensure your comments get passed on and we hope to welcome you back in the near future!

Kind regards,

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Reviewed March 6, 2016

While visiting Preston just for the day the Marriott excelled themselves. The service was absolutely outstanding. I called ahead to say we would be arriving early was there any chance of checking in early and at 11:00 the gentleman on the reception desk (Adam I think) said yes we have that file noted your room is ready. He was very professional and engaging it really made a difference. Even the next day at breakfast all the staff were excellent. I could not fault this and was one of the best customer service experiences I've ever had. The hotel itself is in nice grounds and the rooms are what you'd expect from a chain, clean and tidy.

  • Stayed: March 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Matthew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestonMarriottGR, Guest Relations Manager at Preston Marriott Hotel, responded to this reviewResponded March 8, 2016

Dear valued guest,

Thank you very much for your kind feedback and we will ensure that your comments will be passed on to the appropriate heads of department. We value all comments and we hope to welcome you back in the near future!

Warm regards,

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Reviewed March 5, 2016 via mobile

Easily one of the best maintained & managed hotels worthy of 4 star status. From the initial greeting to the service provided it was all pretty much uphill for the staff at this Marriott hotel. Although alone I had a double - double bedded room which seemed a waste but it was spacious - simple double bed would have sufficed. Special mention must go to the staff for the cleanliness and upkeep of the bedroom. The quality of the food served in the lounge bar was excellent (sizzling chicken fajitas) as was done the attentiveness of the staff. Breakfasting was an equally pleasurable experience. If you have time to take in the gym & leisure facilities you will not be disappointed.

Stayed: March 2016, travelled on business
Thank Parish7534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestonMarriottGR, Guest Relations Manager at Preston Marriott Hotel, responded to this reviewResponded March 8, 2016

Dear valued guest,

Thank you for sharing your feedback and we are delighted to see your stay with us! We will ensure your comments are passed on to the appropriate department. We hope to welcome you back to the Preston Marriott soon!

Warm regards,

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Reviewed March 1, 2016

The staff at this hotel are the one thing that make this hotel OK - very helpful and polite and nothing too much trouble.

Things that I didn't like: I had a cocktail in the bar - it was tasteless, but the waitress changed it for me; the vegetarian 'tapas' in the bar menu is hilarious - the food like something out of the 1970s; the soundproofing in our room was very poor and we could hear the couple in the next room talking, we had ants in our room; the price of the wine is a joke.

  • Stayed: February 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank dianesI3858KB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestonMarriottGR, Guest Relations Manager at Preston Marriott Hotel, responded to this reviewResponded March 2, 2016

Dear valued guest,

Thank you for writing a review of your stay and we sincerely apologise for the issues you have had during your time here. Your comments will be passed on to the relevant departments for review. Please feel free to contact the hotel at any time if you wish to discuss the matter further.

Warm regards,

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Reviewed February 27, 2016

Beautiful location with squirrels :-) lovely friendly staff, accommodating and prepared to acknowledge you throughout the day which makes you feel very welcome. Must add that the place is just off the motorway and really easy to find with lots of parking. Pool was clean and warm. Enough space to swim lengths comfortably and a lovely warm Jacuzzi. Also a steam room and sauna. Had a massage as our treatment which was absolutely divine, I must say the therapists made me feel extremely relaxed and comfortable and were very professional. Stayed for a coffee afterwards which was lovely as it was Starbucks. Think there had been a few issues with the boiler that day as the showers did take a while to get to a luke warm temperature, that was the only slight disappointment. Overall a really nice trip and would be more than happy to go back.

  • Stayed: February 2016, travelled as a couple
    • Location
    • Service
1  Thank LittleSkittle27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrestonMarriottGR, Guest Relations Manager at Preston Marriott Hotel, responded to this reviewResponded February 29, 2016

Dear Valued Guest

Thankyou very much for your comments which have been shared with our teams, we very much look forward to welcoming you back to the Preston Marriott

Kind Regards

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