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“Closed early !!”
Review of The Sun Inn Pub

The Sun Inn Pub
Ranked #76 of 569 Restaurants in Doncaster
Price range: US$6 - US$20
Restaurant details
Reviewed April 4, 2018 via mobile

Not brilliant for customer service, closed the bar early (10.00) because they said there was no one in (there was 15 of us on a works leaving do) they had to be scrutinized by the manager as to if it was ok to serve a drink in a glass and weren't allowed to use their own common sense , made us feel unwelcome .

Thank Aithon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sun I, Owner at The Sun Inn Pub, responded to this reviewResponded April 6, 2018

Dear Mr Aithon Cooper,

Thank you for your feedback. We are sorry our service did not meet your expectations we were surprised to read your comments especially as we only call last orders early if there are either a) a small amount of people left on the premises or b) if no one wants to purchase from the bar, so having looked into this further and having checked our CCTV footage the following was the reasoning behind why the manager called time. At 10.15pm only 4 out of 15 people were still drinking the rest of the party had not purchased drinks since 8.45pm so our staff checked if anyone else would like drinks before the bar closed as it was assumed that you were all finishing off. The same 4 people including yourself went up and purchased drinks.

The reason why we sometimes make this decision is it wouldn't make good business sense to staff, heat and light a building of this size for very little trade i'm afraid and often we have to make these decisions on the evening dependent on custom.

Apologies once again.

Kind regards
Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (107)
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17 - 21 of 107 reviews

Reviewed April 3, 2018

We really like this place, having met family here for convenience in the first instance.
The food quality and service is very good, and the value for money is excellent

    • Value
    • Service
    • Food
1  Thank SuntanMan10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 1, 2018

All staff are very welcoming, warm and friendly. Extremely accomodating. Excellent range of gluten free food.

    • Value
    • Service
    • Food
Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

Lovely friendly staff, great food and a great atmosphere...our local family friendly pub - I can't keep my other half away :)

Thank amyhodgson5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 29, 2018 via mobile

I've become quite a regular in recent weeks. The place always has a Welcoming atmosphere and the are so friendly and helpful. Nothing's a problem.

On our last visit we all had food and it was lovely. Can't fault the place.

Warm, friendly and welcoming place with great staff.

Thank Garry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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