We stayed on the spring break for one night which was excellent value including breakfast and we opted for the 3 courses for 2 people for 20 pounds which again was excellent value.
We arrived at 11:30am and were able to checkin and were given a nice modern room. Having stayed in the mint westminster and mint tower we knew what to expect from the rooms. The rooms were nice and modern. Good air con as it was warm outside.
We went exploring the city and returned at 7:30pm for our dinner reservation the restaurant was not particularly busy. We advised of our booking and were seated straight away. We were given the menu's and I asked about the offer we booked and prepaid. Clearly nobody takes this offer as the waiter look dumbfounded. Asked the manager who looked at him strangely then went to the computer to check, Finally came back and advised of the options to pick. For the duration of the meal I noticed the waiters and waitresses arguing not in front of guests but in view which was not very professional. The food was only ok, nice starter, main not very good, dessert adequate but what left a bad note was when we left I signed the meal to our room and left to go into town. I was waiting outside the hotel and the restaurant manager ran out and said I hadnt scanned my card at checkin for extras so they couldn't charge to my room. I told him I had but if he wanted me too I could again. He marched me to the checkin desk and asked the checkin assistant to scan my card. She advised it was already charged. He then did not offer any apology but wished me a good evening. I was more than annoyed to be honest. It felt like he was accusing me of leaving the hotel without paying. Even if I hadn't scanned the card I was staying at the hotel and would have had to check out in the morning anyway to pay. Poor poor service.
Hotel is a nice well located hotel for manchester but do not eat at the restaurant, poor service and arguing amongst staff not to mention the appalling management style.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Manchester Piccadilly occupies a landmark site on the new Piccadilly Place development. The hotel reflects the vibrancy of the city, and is located close to major national rail connections. Relax in the sophisticated surroundings of our restaurant or our alluring Piccadilly Lounge and vibrant Blue Bar, then rest in hotel rooms styled with absolute consideration for your comfort. All with excellent facilities for leisure or business guests including iMac computers and complimentary wi-fi in all rooms. ... more less
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- Also Known As:
- Doubletree By Hilton Manchester Piccadilly Hotel Manchester
- City Hotel Manchester
- Manchester City Hotel
- City Inn Manchester