The bed on the floor was the hardest with a big dip in the middle and the most uncomfortable bed we have ever slept in. The lamp was not working. No teatowell provided to clean dishes. Clean cutlery on arrival was dirty and hadnt been cleaned properly. Balcony floor was filthy with the floors not swept and cobwebs everywhere. No tissues, shampoo or conditioner provided to room. Dust was rife in the apartment. The grille in the bathroom not checked or dusted in months. On top of the crockery cupboard the dust was unseen to. As soon as we walked in we knew we had made a mistake. The carpet in the hallway was stained and in terrible condition. The closing mechanism of the door to reception just missed our daughters head by inches when it fell after we opened the door. Last straw We made a complaint to the manager and expected a return call as he promised. No we did not receive the return call. Unfortunately I am an ex housekeeper so am very fastidious regardless of customer VIP or not. And no room service was provided. Check the conditions carefully. I suppose you get what you pay for. Apart from our gripes. The city of Strasbourg is awesome. I would have neglected to have written this review had we had a return phone call to our grievances, but I feel the public need to know
- Official Description (provided by the hotel):
- Our residence Ruby Suites is located at the heart of the Halles district, 750 m from the main train station, and at less than 20 min walking from the city center (quartier de la Petite France, Cathedrale Notre-Dame, Alsacien museum...). The renowned European Parliament is 2 km away from the hotel (reachable with the bus n°6), and the Strasbourg-Entzheim airport is 20 km away. ... more less
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