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Snaja

Beautiful, clean and friendly!

5.0 of 5 bubblesReviewed Aug 21, 2023via mobile
I was staying in the newest building and my room was gorgeous! Very clean and had air conditioning. Would definitely recommend staying in that building if you are staying in summer. The staff was very helpful and friendly. Of course the grounds were so very beautiful and the woods are amazing. Also, being able to borrow bicycles was a very nice touch. Would recommend 100%
Date of stay: August 2023
Room Tip: If you are staying during hot days, book the newest building to have air conditioning.
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlotte Wild, Service clients/Réception at Hotel Château de Pourtales, responded to this review
Responded Aug 28, 2023
Dear guest, thank you warmly for taking the time to share a feedback. We are happy to read that you enjoyed so much our hotel and your words mean a lot to all the chateau Team ! We offer bikes rentals throughout the summer season, it's great that you took the opportunity to go to the city centre and use the many cycle paths. Strasbourg is regularly praised for being friendly to cyclists . We look forward to welcoming you back soon !
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 16, 2023

the worth place you will ever experience no condition , no ice bugs all over i would never go their in my life . staff are unfriendly you have to carry your own luggage . no transpiration very borrowing site no restaurant around nothing to do around , even if you go to the city it will cost you so much money to take a taxi , i would never visit Strasbourg

Room tip: very bad services
Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Happiness28271255061
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlotte Wild, Service clients/Réception at Hotel Chateau de Pourtales, responded to this reviewResponded July 21, 2023

Dear guest,

thank you for taking the time to share your comments.

We are sorry to hear that your stay was so unpleasant, fortunately we aren't used to so much negativity.

After speaking with the members of our team that you met during your stay, it appears that you informed our receptionist of your complaints as soon as you arrived.

We complied with your requests and found you a room that you said really appreciated.

Our assistant manager personally accompanied you and helped you to move your luggage.

We are always happy to help our guests when they have difficulties with their luggage, however it is obvious that we don't offer a baggage handler service. This service isn't usually available in a *** stars hotel.

We can only regret that you didn't wish to note our kindness and availability to you.

Furthermore, throughout your stay you tried to obtain services that we don't offer as you are a Genius 3 customer on booking.com.

As you noticed before choosing to book at our hotel, we don't participate in this programme and all the informations about our services are available prior to booking.

We understand that despite our team's flexibility and patience we had no chance of satisfying you just like our beautiful city of Strasbourg, which didn't find favour with you either.

Best regards,

Charlotte Wild

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 24, 2023

Beautiful grounds with lots of walking trails. the room was a great size and very clean. free parking. Restaurant. Great staff and services. We wish we would have stayed another night. We drove into the historical district but it is possible to walk.

Room tip: Lovely location
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank sweatshop51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlotte Wild, Service clients/Réception at Hotel Chateau de Pourtales, responded to this reviewResponded September 13, 2023

Dear guest,
thank you warmly for taking the time to share a feedback. We are delighted that you had a great stay in our hotel and fully enjoyed the surroundings.
We look forward to welcoming you again !
Charlotte Wild

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 10, 2022

The Chateau de Pourtales is in itself an amazing experience. My room had a view into the precious Parc de Pourtales where I also made unforgettable walks surrounded by the most beautiful and old trees. Breakfast is amazing! The staff is very friendly! You can also use a sauna!

Room tip: As for a room with view to the Parc!
Date of stay: October 2022
    • Value
    • Location
    • Service
Thank C9870YUcamilac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlotte Wild, Service clients/Réception at Hotel Chateau de Pourtales, responded to this reviewResponded November 14, 2022

Dear guest,
thank you warmy for taking the time to share your nice feedback. We are delighted that you felt at home at the Château de Pourtalès.
This's what we wish, that's our guests to feel comfortable and fully enjoy their stays !
We look forward to welcoming you back soon,
Charlotte Wild and the whole team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 7, 2022

We had a pleasant stay in one of the rooms of the château. Very friendly staff! We enjoyed our breakfast, the view from our room, the wellness (wow!), the park behind the château. The beds were according to us a bit too firm, but the room was clean.

Date of stay: October 2022
Trip type: Travelled as a couple
Thank 74Dennis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlotte Wild, Service clients/Réception at Hotel Chateau de Pourtales, responded to this reviewResponded November 15, 2022

Dear Dennis,
thank you warmly fo taking the time to share your feedback and we are delighted that you had a relaxing stay in our hotel.
Great to read that you enjoyed all our services both our breakfast buffet, the wellness area and the friendliness of our team !
We regret that the mattress wasn't to your liking however we hope you will come back soon,
Charlotte Wild and the whole team

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Reviewed October 31, 2022

History feeling in a chateau with excellent price-benfit-ratio. You feel that the owners care about good quality and service, despite the affordable price point. This hotel is a recommendation outside the crowded Strassburg city center.

Date of stay: October 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank TrophyCollector
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlotte Wild, Service clients/Réception at Hotel Chateau de Pourtales, responded to this reviewResponded November 14, 2022

Dear guest, thank you warmly for taking the time to write a comment after your stay and for recommending our hotel to future travellers. We are delighted that you had a nice stay and we hope to have the pleasure of welcoming you again soon, Charlotte Wild and all the team of the Château de Pourtalès

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