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Robert B
Brussels, Belgium

OK Hotel

4.0 of 5 bubblesReviewed Dec 20, 2019
The staff were friendly and welcoming, our room was large and it was not too expensive considering the the fact that the European Parliament was in session at the time. However, the hotel is dated and the bed was not at all up to the outstanding standards that I have become accustomed to in Accor hotels.
Date of stay: December 2019
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Celine H, Responsable réception at Mercure Strasbourg Palais des Congres, responded to this review
Responded Dec 23, 2019
Dear RupertLipton,

A big thank you for your comment. We are happy to read that you have enjoyed your stay at our hotel and hope to welcome you again for your next trip to Strasbourg.

Best regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,139)
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2 - 7 of 1,139 reviews
Reviewed October 8, 2019

The hotel met our expectations in most respects. However, the restaurant menu for dinner was limited and the prices seemed expensive for what was offered. The hotel was well positioned just outside the centre of town but with good tram access.

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank derekd118
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Celine H, Responsable réception at Mercure Strasbourg Palais des Congres, responded to this reviewResponded October 12, 2019

Dear derekd118,
Thank you for your feedback after your stay in Mercure Strasbourg Palais des Congres.
I am glad you appreciate our hotel location but I apologize that the restaurant menu is not up to your expectations. Be assured that we shared your remark with the food and beverage manager.
Despite of this disappointment, I hope you had the chance to explore the local area.
We look forward to welcoming you back in the very near future.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2019 via mobile

We chose this hotel for visiting also in Strasbourg and also in Baden Baden, it was a good choice. There is Kosher food a couple of blocks away and we also used a laundry meet by. The rooms are big but basic. The pool is old. We didn't take the breakfast because it was expensive

Date of stay: August 2019
Trip type: Travelled with family
2  Thank Avital E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Celine H, Responsable réception at Mercure Strasbourg Palais des Congres, responded to this reviewResponded September 4, 2019

Dear Avital E,

We are happy to see that you enjoyed your stay in the hotel Mercure Strasbourg Palais des Congrès.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 1, 2019

Hotel is in a good location. Rooms are large and clean. Breakfast is passable, but sausages and eggs can be improved. Catering also for tour groups can bring inconvenience, having had to wait ten minutes for a lift when a coach load of people with cases were all going up to their rooms. The Accor "Special Summer" offer turned out not so special as internet price after I had booked was less!

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank PigletSLittle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Celine H, Responsable réception at Mercure Strasbourg Palais des Congres, responded to this reviewResponded September 4, 2019

Dear PigletSLittle,

Thank you for taking the time to leave a review after your stay at the Mercure Strasbourg Palais des Congrès.
I am pleased to know that the location was very convenient for you and that you appreciated our rooms (size and cleanliness).

I have also noted your observations about the breakfast. Whilst I am disappointed that these issues have dampened your impression of the hotel, I would like to assure you that we are consistently working on improving all aspects of the Hotel, therefore your feedback will be taken into account.

Concerning offers, do not hesitate to contact the hotel directly, ACCOR hotels guarantee the best price.

I thank you again for staying with us and hope that we will have the opportunity to see you again soon.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 26, 2019 via mobile

Very nice hotel, good location. There is a close comfortably tram 🚋 to the center of Strasbourg and the cathedral.
Nice and big rooms, good swimming pool and very polite staff in the reception.
Breakfast for groups are ok 👍🏼

Date of stay: August 2019
Trip type: Travelled on business
Thank zoharimon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Celine H, Responsable réception at Mercure Strasbourg Palais des Congres, responded to this reviewResponded August 27, 2019

Dear Zoharimon,

Thank you for the time you have taken to share your experience of your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 18, 2019 via mobile

A lick of paint wouldn’t hurt this place.. wallpaper coming off the walls, in the bathroom.. but the bed was very comfortable! Easy walking distance from the city centre, or you can take a tram. Plenty of amble free parking on site.

Date of stay: August 2019
1  Thank Cragyf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Celine H, Responsable réception at Mercure Strasbourg Palais des Congres, responded to this reviewResponded August 24, 2019

Dear Cragyf,
Thank you for staying at Mercure Strasbourg Palais des Congres.
I am glad you enjoyed our bedding, location and free parking.
I apologize for the wallpaper, do not hesitate to contact us for that kind of problem, I am sure that our technicians would have been happy to fix that very quickly.
I am looking forward to welcoming you again very soon.

Best Regards



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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