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Mercure Biarritz Centre Plaza
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Reviews (233)
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All reviewsart deco featuresmain beachshort walkexcellent staysea viewrooms are spaciousthe air conditioninggreat locationrecommend this hotelnice hotelreceptionfurnituretownbathamenities
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9 - 14 of 233 reviews
Reviewed October 16, 2017

Our overall feeling was that the hotel merited perhaps 3 1/2 stars. The reception was consistently helpful if not well up on some tourist information. Service in general was good. The breakfast was adequate but could have had more variety in bread, fruit & jam supplies. The main bedroom window opening was awkward & needs refurbishing, the bathroom window dressing was rather crude as was the furniture

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank LondonBritannia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this reviewResponded October 20, 2017

Madame, Monsieur,
Thank you for your testimony on tripadvisor and regret that the whole of our service did not live up to your expectations.
However, I am delighted that you appreciated the professionalism of my teams and the overall quality of service. I took note of your remark about the breakfast.
Hopefully we will have the pleasure of welcoming you back to the Hotel Plaza de Biarritz.
See you soon,
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 14, 2017

What a fantastic place! Huge bedroom with sea view - lots of art deco features - parking too.
Chantal on reception was very helpful and courteous. Had drink in very atmospheric bar - great bar man - and watched world go by!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Neil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this reviewResponded October 20, 2017

Madame, Monsieur,
Thank you for this beautiful comment and the attention you pay to everyone, especially Chantal and our barman. Once again thank you for choosing the Plaza for your last stay in Biarritz. I am delighted that the atmosphere of the hotel has been enjoyed as well as the friendliness of our bar.
We hope to see you at the Plaza hotel for your next stay in Biarritz
Regards,

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Reviewed October 3, 2017 via mobile

The overall experience is good! The reception gives a very nice first impression. When it comes to food: a good choice is offered and there are many quality restaurants nearby. The city itself is popular among surfers and the young crowd gives a relaxed nice atmosphere.

Stayed: October 2017, travelled on business
Thank Mats H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this reviewResponded October 20, 2017

Madame, Monsieur,
All my team and myself thank you for your comment, we are delighted to read your satisfaction! We hope to have the pleasure of welcoming you again to the hotel Plaza de Biarritz, see you very soon,
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 28, 2017

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this reviewResponded October 19, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 28, 2017

We usualy travel in 5 stars hôtels. This time we stayed at the Mercure Plaza and we enjoyed it. Extremely nice and efficient staff, from reception to cleaning women, including management. Good breakfast. Excellent bed. Nice room. Very well situated, central and right on the main beach, with a wonderful view.
Excellent 4 stars hôtels.

Room Tip: Ask for the sea view
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank fincore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this reviewResponded October 19, 2017

Madame, Monsieur,
Thank you so much for your very nice review! Our greatest pleasure is to know that you had an enjoyable time with! We will be delighted to see you again on a next journey. Thank you in choosing yhe Mercure Plaza for your stay in Biarritz.
See you soon,
Regards,

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