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“Live like an Empress in Biarritz” 5 of 5 bubbles
Review of Hotel du Palais

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Hotel du Palais
Ranked #2 of 64 Hotels in Biarritz
Certificate of Excellence
Paris, France
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Live like an Empress in Biarritz”
5 of 5 bubbles Reviewed 24 February 2012

Every year for one week in September, I live like the Empress Eugenie as do all the paying guests at the Hotel du Palais in Biarritz. The hotel, rooms and spa are lovely by all standards as well as being historic and situated at the end of the beach in centre town...who could ask for more. Biarritz is small enough to walk everywhere and big enough to get lost but the hotel draws your attention for its architectural beauty, then once inside this small summer palace makes you dream. The service is polite, professional and friendly, the restaurant Eugenie overlooking the sea is lovely and delicious and is worth at least one evening during every stay, the bar is comfortable and elegant and the pool is large, clean and a perfect focal point to view the beach, ocean and city scape....a perfect spot to be treated royally without pretension and not too big to be overlooked.... a favourite place to become a regular.

Room Tip: every room is lovely but a tad pricey so call ahead and make friendly contact.
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  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CookieRoxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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908 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
  • Spanish first
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English first
London, United Kingdom
Level Contributor
173 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
5 of 5 bubbles Reviewed 13 January 2012

Love almost everything about this hotel, even been fussed around by the Maître d' in the restaurant as we did not have jackets, and he insisted we loaned one, which we then hung on the back of our chair.

Stunning public rooms, location and service. In room breakfast, loverly.

Happily visit again.

Only room for improvement restaurant food was a little disappointing, but only because we expected to be amazed.

Room Tip: Room with a sea view a must, otherwise why stay here.
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  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stephen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
236 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
4 of 5 bubbles Reviewed 12 January 2012

We had a four night stay at the Palais and right from the moment you drive up to the impressive building you cannot help but be wowed by the majesty of the place. The interior is like a memory from a dream.

As it was December, there were very few people in the hotel and at times we felt like they were padding out the restaurant with family and friends. The storms that waged war on the hotel were silent through the 4 layers of glass. However, I suspect that if you stayed here during high or mid season, the noise from the halls and adjoining rooms might drive you a little crazy. When there were people outside in the hall we could hear them quite clearly.

Service was impeccable. Every staff member was thorough and lovely.

The position is stunning! Just stunning. No other word for it.

The suite we had was spacious and charming. The bed was comfortable. The bathroom was good, but I do like a separate shower rather than one over the bath as they have here. As my husband said, it isn't as though the bathrooms were original features, so you could make them have more modern fittings and retain the old-world charm.

Just a note - This is one of those hotels where you have to hand in your key every time you leave the hotel as it is on a large red tassle. My husband likes to be well-treated but anonymous so this grated on him a little. The Goring in London and Le Bristol in Paris are the only two other hotels we have encountered that still have this practice.

The gym and indoor pool were excellent, but they didn't open until 8.00 which we, as early risers by nature, found very strange.

The breakfast buffet was like any good one that you would have in a hotel in France at this star level.

Overall, a good stay. The room was lovely and the hotel saved us from the woeful weather outside that largely stopped us from exploring the town. I would recommend it if you were going to Biarritz as nothing else even came close to the grandeur and luxury offered.

Room Tip: Definitely get one facing the ocean if you can, but even the view of the buildings behind is excelle...
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tania_Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 5 January 2012

We stayed at this superb hotel for two nights as part of a 14 day Tauck tour (Barcelona to Paris). The stay included a memorable dinner in the hotel's elaborate dining room overlooking the Bay of Biscay.
Biarritz is an attractive resort and an excellent location for touring the picturesque villages of the Basque region.

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ecossins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 3 January 2012

stayed here for the second time, really loved it, large comfy room on the 3rd floor with a small balcony and a stunning view of the city and the sea. My room had a littel sitting area with a fireplace. Breakfast royal as always with a large selection of everyting you can imagine.Teatime on the terrace with a lot of sun and mild temperatures.
A MUST in the South-West of France

Room Tip: 320 spacious room with balcony and great view of the ocean
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  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RolfParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 December 2011

What a place! It's really a palace and the guest is royalty. Beautifully located, so close by the sea that the sound of waves rocks you to sleep. Architecture of reception area and restaurant amazing, great breakfast, which you enjoy overlooking the Mediterranian. Great pool area as well. And the staff is to die for! My room was a bit on the small side for the price paid. A tiny bit far from the center should you prefer the city lights, crowds and sounds.

  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank zinken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
197 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed 25 November 2011

This is possibly my favourite hotel in the world. It is most certainly one of them! It never disappoints, never fails to deliver immaculate, super-efficicent and friendly service from the moment one arrives. The rooms and suites are beautiful and extremely spacious, and, as you would expect, super-comfortable and furnished with lovely antiques. The all-marble bathrooms are grand and elegant yet function perfectly. But a word of advice......don't even consider taking a room or suite here unless it is one of those overlooking the Atlantic Ocean - because the sound of the waves breaking beneath the open windows is just so relaxing and restful. To stay here and take a room overlooking the main entrance doors and the car park would simply be an aberration! I defy anybody to have insomnia staying in an Ocean-side room at the Hotel du Palais at Biarritz! You will have the soundest and most restful, peaceful night's sleep you have ever had, lulled into oblivion by the sound of the waves breaking against the rocks below your window!
Breakfast in the main resturant overlooking the Ocean is superb with a vast array of finest quality foods, many of them regional products such as the Bayonne ham. And the last time I stayed, the huge wheel of fresh raspberry tart with crispy, buttery pastry (yes, I know, for breakfast!) was the best I had ever tasted anywhere in France! I love the delicate white fine china breakfast cups sprinkled with a pattern of violets (just the sort of china your grandmother used to use for afternoon tea - except the cups are bigger, of course!) and the way the waiters leap forward and keep on refilling those cups with sublime aromatic French coffee, to ensure it is always steaming hot throughout the meal. Fantastic in the summer months when a superb lunch is served outside next to the huge swimming pool, overlooking the Atlantic breakers and the impressive sweeping crescent of golden sand that is Biarritz. With the sun beating down on your back, you can enjoy your super-delicious lunch whilst watching the beach scene and the surfers practising in the breakers for the championships which take place here. Dinner is, of course, excellent and rather formal. This is definitely a place where one dresses for dinner, so bring your finery and go for it! This is one dining room where you will not see jogging shoes, Tshirts or shorts! The main dining room - circular in shape, dominating the view over the Ocean and the old town, is very elegant and the service and food are impeccable. I've only ever experienced one exception to this - that was a few years ago, when I was dining there with an old friend and we ordered a bottle of a locally-produced red wine on the recommendation of the sommelier. We had never heard of this wine and it was very expensive, but came with a glowing recommendation from the sommelier who insisted we would be incredibly impressed with the wine, so we decided to try it, regardless of the cost. When we tasted it, it was absolutely disgusting. When the sommelier asked us what we thought of the wine, before I had time to say anything at all, my friend replied "It tastes like World War Three in a glass!" It was (I hope!) corked. It certainly tasted corked. If it was not, it was completely undrinkable anyway. The sommelier reacted to our rejection of this wine with ill grace, which made us wonder about his motives in recommending it so highly in the first place! But as soon as he tried it he looked as if he had just been made to suck on a lemon! We declined his suggestion that we try a replacement bottle and instead we ordered a fantastic Australian Shiraz, which was superb and cost about a quarter of the price of the expensive locally-produced wine! What was quite amusing was that the sommelier then failed to return to our table for the rest of the evening and seemed to spend most of his time sulkily hiding behind one of the pillars in the restaurant, from behind which he would peek out sheepishly at our table every now and then! This is the only "hiccup" (pardon the pun!) I have ever experienced with the service - or the food and wine - at the Palais at Biarritz but the memory of it still raises a smile. Sadly, my friend who made the "World War Three in a glass" comment has since died, but this hotel was his absolute favourite in all the world, and I have to say that, upon reflection, it is certainly in my top three favourite hotels in the world too! Just go there and experience it for yourself. You will most certainly never forget it and it will be added to your own list of favourite hotels in the world, of that I am sure.

Room Tip: Do not consider any room unless it overlooks the Atlantic Ocean! Gorgeous views, the sound of the...
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travelwisewoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Palais

Property: Hotel du Palais
Address: 1 Avenue de L'Imperatrice, 64200 Biarritz, France
Region: France > Nouvelle-Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Biarritz
#1 Luxury Hotel in Biarritz
#1 Spa Hotel in Biarritz
#2 Family Hotel in Biarritz
#4 Romantic Hotel in Biarritz
#13 Business Hotel in Biarritz
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel du Palais 5*
Number of rooms: 153
Reservation Options:
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Also Known As:
Du Palais Hotel
Du Palais Biarritz

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