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“Hotel Restaurant”
Review of Campanile Biarritz

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Campanile Biarritz
Ranked #44 of 64 Hotels in Biarritz
Reviewed 6 November 2014

We visited this hotel restaurant around 15th October. On entering we were completely ignored, the staff didn't even bother to say hello, or 'we'll be with you in a moment' they just blanked us. We had to ask if there was a table, we were told that if we waited they would find one. My husband is French so language would not have been a problem plus the manager of the restaurant was English. We waited and when we were shown in there was no smiles and no service, we decided to go to the buffet but basically there was nothing left and it had not been replenished, it looked like there had been a fight there. We decided to leave. We have been to about 15 different Campanile Restaurants over the years and feel it has really gone down, it's more like a service station now. The Hotel might be ok, and even the breakfast adequate, but the evening service is rubbish.

Room Tip: No advice for travellers except avoid the restaurant and staff.
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  • Stayed: October 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Notgoingout1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan H, Gérant at Campanile Biarritz, responded to this reviewResponded 21 November 2014

Dear customer,
We thank you for taking the time to write us your comment.
We would like to apologize for the way you’ve been received in our restaurant.
We do everything we can to make sure that our customers feel welcomed and comfortable.
I’ll talk to my employees about this situation to make sure this won’t happen again.
We hope to welcome you again in our establishment.
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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27 - 33 of 386 reviews

Reviewed 27 October 2014

Spent one night there... good budget hotel... really clean... really comfortable bed... motel style... definitively not a "holiday" hotel but if you need to spend one night in the area or you are passing by, it is a perfect solution! decent breakfast included!

Stayed: September 2014, travelled solo
Thank frago_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2014

Whilst on holiday in Brittany we took a week out to travel south, staying at a different location each night. We travelled some 2,500 miles during that week, and so this review is based on a one night stopover in the hotel. The Campanile was ideally suited to this trip, located within an easy reach drive to Biarritz city centre and close to major road networks to continue our trip. The hotel room was well equipped, including kettle. We were travelling out of season and the price was excellent. The city centre is in a beautiful seaside location, and has nice shops and lovely restaurants.

  • Stayed: October 2014, travelled as a couple
    • Rooms
    • Cleanliness
1  Thank patsyboop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2014

Stayed one night at the Campanile Biarritz and it was fine. It's a budget chain, you don't get luxury, but it never seems shabby or too downmarket. Room size was okay, bed comfortable, bathroom clean. Had dinner in the restaurant which was fine as was breakfast the next morning. The only downside is the occasional aircraft noise as the airport is not all that far away, but it wasn't bad really. Easily accessible by the excellent Biarritz/Bayonne bus system.

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank jslonisch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan H, Gérant at Campanile Biarritz, responded to this reviewResponded 7 September 2014

Dear customer,
We would like to thank you for your commentary.
We are pleased to hear that you enjoyed our room as well as our restaurant.
We hope to welcome you again in our hotel.
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

I checked in late and the poor man on reception, Stephen I think, was working incredibly hard. Some other guests complained about the service but several of the staff had not turned up for work and Stephen was filling their roles.
The place is like most Campaniles - clean, basic and good value. This one is right by the airport but close to the town centre for nightlife.

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Service
Thank PaulNCKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

We had been let down by the french rail workers and our train had been delayed for 24 hours. We asked if there was a room available for one night and were relieved that there was. It was a very comfortable room with excellent facilities. It was reasonably priced too. We got the bus which was close by to the Biarritz town which was only a short ride away. We could have purchased breakfast but chose not to. The reception staff were very helpful. We checked out at 5.30am and there was someone there to enable us to leave early. There was also free wifi in the room which was very helpful too. Altogether a good stay.

Room Tip: Not sure what to suggest as I think all rooms would have the same level of noise/lack of noise. It...
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 186338travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2014

Short trip, needed a place to sleep. Pleasantly surprised - very nice, clean.. nothing to complain about. The only thing is that it is in an industrial zone, not much to see. But I would recommand it without any hesitation.

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Campanile.com - Louvre Hotels Group
1  Thank Alexander P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Campanile Biarritz

Address: Bld Marcel Dassault - Rn10 Rond | Point Du Mousse 43 Rue Chapelet, 64200 Biarritz, France
Region: France > Nouvelle-Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #44 of 64 Hotels in Biarritz
Price Range: $68 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Campanile Biarritz 3*
Number of rooms: 80
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