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2 - 7 of 49 reviews
Reviewed September 16, 2015 via mobile

The best thing about the hotel St Charles is it's location - only a 15 minute easy walk to the beach and casino area of Biarritz. We paid 90 EU a night for a family room and the room was quite spacious and the bathroom large and airy although the shower over the bath was a bit ordinary. Everything was clean and the well maintained. There was no air conditioning and we needed the windows open to keep the room cool so it might be a different story in winter.
The owner, Phillip, is an expat Englishman and naturally spoke excellent English and French and was very helpful with tips of the area. We didn't like that he required you to leave the key hanging up in the foyer when you were away from the hotel. This in itself is not unusual but in this case you self helped yourself to the key on return so there was no real security involved. Also the wifi only worked in the public area near reception and pretty poorly at that.

Stayed: September 2015, travelled as a couple
1  Thank CatzFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 16, 2015

We booked 6 nights at this hotel but stayed only for three!!

Finding positives here is difficult. We arrived late due to traffic problems on the motorway and informed the owner accordingly. When we arrived we found a deserted reception and no personnel in sight. Upon locating our own room key we found our way to our room. Immediately there was a knock at the door, a gaunt and withdrawn individual emerged from the dark and cold corridor to inform us of the need to be quiet and preferably go to sleep immediately. It was clear he had no people skills and a prickly temper. Strange for a hotelier dealing with the general public.
A chance now to look at our room. It was a bizarre space. Filled with battered antiquated furniture that resembled a granny annex from the 1940's. The sheets were itchy and worn. With 1970's detailing. It felt stuffy, smelled moldy and carried a neglected feel.
The next morning we were kurtly informed by the owner of the code for the door, something I later forgot at which point I was admonished, despite him being sat next to the door reading a newspaper at the time.
Things did not improve from there with each day bringing a series of acrimonious altercations in which we were castigated and maligned for whatever small infraction we were deemed to have committed!!!
After three days of old and uncomfotable beds and a surly anti-social owner we decided enough was enough and left early for a hotel around the corner!!
I do not reccommend this place to anyone!!!!! Truly awful!!

Stayed: August 2015, travelled with friends
4  Thank Kaiserbundd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 15, 2014 via mobile

This place is really charming in the heart of Saint Charles, just 5' walk away from the main city beach. It is an old basque house located in a lush garden. You feel really as if you were staying in a private property. Comfort was a bit basic but it is overall good value for money. Some of the indoor and outdoor furniture and equipment would need to be replaced as it is mostly a bit oldish.

Stayed: October 2014, travelled as a couple
Thank hesc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 27, 2014

No amount of air freshner can masks the smell of musty/dusty/dirt.The place needs a good overhaul and clean up . The reception/lounge area needs new upholstery the carpet on top of carpets going up the staircase need to be ripped out or at least need some cleaning chemicals applied. Get rid of the plastic flowers covered in dust which are everwhere. The garden has not seen a clipper or a broom in months. My room was clean though and had good linen except for the towels which were rather worn.The bathroom tiles were cracked and the toilet had a plastic seat.The bath/shower had no hand rails and non-slip mat.

Room Tip: find another place
  • Stayed: September 2014, travelled with family
    • Value
    • Location
    • Service
Thank 4maryann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 24, 2014

Hotel in a lovely building, good location with easy walk to the beach and shops. We booked a triple room which had ample space and comfortable beds. The hotel, whilst somewhat faded in terms of glory, was very clean. The proprietor was friendly and helpful. Breakfast was filling (pastries, bread, yogurt). We felt we paid a fair price for our 3 night stay. Breakfast not included but reasonable. Despite the fact that some TLC is needed indoors and out, we wouldn't hesitate to return.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Jules3240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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