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All reviews first floor breakfast area sea view stone's throw from the beach quality toiletries pleasant place to stay st malo the ground floor few meters home from home brilliant staff main beach breakfast is served comfortable bed belle epoque separate toilet lovely hotel
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Reviewed September 13, 2018 via mobile

This hotel is well positioned in the centre of Dinard. It is close to both the beach and to the centre of town.
We had a two night stay on our way back to the ferry at St Malo.
The hotel is only twenty minutes from the St Malo ferry terminal so in a good position for travellers heading there.
It is decorated in a 1920’s style. The rooms and corridors reflecting travel at this time. One floor reflecting sea travel. One going by air etc. It has recently been renovated so everything was smart and clean.
Staff were very efficient and helpful on both check in and check out.
Parking is on the streets around which could be difficult but the hotel does have a garage that guests can use for 17 euros a night.
Breakfasts were excellent with a good choice.
The only negative was the fact that I booked on line and the photograph shown on my booking was not the deluxe room that I had booked but one of a higher grade. There was therefore a little disappointment of expectations not being met. This apart , a good visit in a comfortable , welcoming hotel .

Stayed: September 2018, travelled as a couple
Thank PeterS782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 30, 2018 via mobile

A lovely hotel that is superbly located just off the seafront in the centre of Dinard. The staff are very helpful and can’t do enough for us.
The decor is quirky but nicely done and the bed linen is of a high standard. Very comfortable and we can totally recommend.
Some reviewers have complained about the lack of a restaurant but there are dozens within minutes walk from the hotel door. Breakfast is of a good quality and plentiful. Would stay here again. The photo is from our third floor window- there is a very efficient lift.

Stayed: August 2018, travelled as a couple
Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 21, 2018

Do not be fulled by the complexity of hotel own pictures. You are going to see something very basic indeed. Such as not more than 50 centimeters to the wall from either side of your bed in their Deluxe (one of the highest) category. Breakfast will be charged separately at 21 Euro per person. Your luggage you will carry yourselves as there is no one in the front entrance door to meet you. We had to wait for 15 minutes for the front desk to finish some phone call to tell us where to park our car. Not mentioning the dinner recommendations of which only one restaurant was actually opened. Take you drinks in the evening. Go to your bed (smaller than the one of your little child). Listen to your wife taking shower behind the thin wooden wall. Enjoy!
PS also please forget about Accord hotels online check in. Thaey simply say they do not know what it is!!!

Stayed: June 2018, travelled as a couple
1  Thank Alexey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NATHALIE P, Responsable réception at Royal Emeraude Dinard - MGallery Collection, responded to this reviewResponded June 26, 2018

Dear Mr SHAVROV,

Thank you for taking the time to tell us about your experience at the Royal Emeraude Dinard - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that the receptionist was on the phone while you arrived. Nevertheless, she answered one less question from the client on the line and took the phone contact to call him back later. So, she hung up less than 5 minutes after your arrival, even though the booking with the client wasn’t finished.

Unfortunately, the on line check in doesn’t included the identification (ID or passport copy) requested by the police and we are in obligation to make the registration for them. Then, she helped you getting your cases in the hotel and brought them directly into your room. She informed you at your arrival that we made an upgrade of your room for the deluxe category, these rooms have a surface area of 23 to 26m², and the size of the bed is 160cm X 200 cm. We are sincerely remorseful that the luxury room doesn’t suited you. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Finally, we are surprised that the restaurants recommended were closed, Le Café Rouge (just in front of the hotel) was opened, The Citrus and L’Attiseur were also few meters from the hotel and opened the days of your stay. The restaurants in Dinard opened at 19:30 so it might be not yet opened when you made a first walk in the town…

We remain at your disposal by email or phone for any further information you might need regarding to your stay.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2018

We have stay there before so knowing the Hotel we decided to doing again. we were not disappointed the room was great as was the breakfast and everybody spoke English and I must say that the lady that cleaned our room every day must have gone over it with a fine toothcomb ,it was like you were going into a new room everyday we are already looking to book for next trip

  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank 165,000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NATHALIE P, Responsable réception at Royal Emeraude Dinard - MGallery Collection, responded to this reviewResponded June 9, 2018

Dear Guest,

We are delighted to read that you enjoyed one more time your stay and the Royal Emeraude MGallery by Sofitel. All the team thank you very much for your great review and your loyalty to our hotel. We are glad that you enjoyed our breakfast Under our glass roof and that you felt comfortable in the room thanks to the great work of the Housekeeping personnel. We would be pleased to welcome you back for your next visite to Dinard et wish you a nice evening,

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 30, 2018

The hotel offers private/ secure parking - important when you have luggage for a long trip - and is easy to find. It is a friendly hotel with good breakfast. The staff were consistently excellent. They made things easy.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank ChrsStrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NATHALIE P, Responsable réception at Royal Emeraude Dinard - MGallery Collection, responded to this reviewResponded May 14, 2018

Dear ChrsStrl,

We very much appreciate your comments regarding your stay at the Royal Émeraude Dinard - MGallery by Sofitel.

It is always a pleasure to receive positive feedback and we will share it with all our team. I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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