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All reviewsart decotrain stationgreat hotellocated directlyjunior suitequick walkthe hotel staffmedieval citystaff were friendly and helpfulnice bathroomlonger stayloire valleyhotel parkingreception areawithin walking distanceconvenient locationlovely city
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Reviewed July 11, 2018

We stayed just one night but it was a comfortable, clean hotel with a pleasant staff. They had parking that was a bit complicated (needed a physical door opener and it was not connected to the hotel itself)) but it worked.

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 9, 2018

No place to park to unload our 4 people and many bags. Then we learned that due to rain 3 nights before, elevator was out, so we had to carry bags to third and fifth floors. Also, parking was across a busy street in a municipal lot. Staff was nice but untrained and clueless.

Stayed: June 2018
Thank davidauslander61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 9, 2018

We booked a spacious Prestige Room at the Hotel les Poemes which is part of the same hotel. When we arrived an hour or so early for the 3pm check in we were told that the room wasn't ready. Fair enough. We asked to park the car and we were told there was no reservation for a car park space. After a couple of disagreements I remembered that it was actually requested on the survey that they had sent me the week before.

"The whole team at Des Poemes de Chartres (28) are delighted to be welcoming you in a few days’ time. To make sure your stay with us is everything you want it to be, please take a few moments to tell us what you need and the reason for your visit:

Please click here for our survey

We can assure you that we will take note of your answers."

I guess that they didn't take any notice of our answers at all as we had to park the car on the street outside the hotel as they had no spaces available and apologised for their error.
We left the luggage with them and went for some lunch. We returned at 3:20 only to be told that the room still wasn't ready but they were "upgrading us" to a room in the Jehan de Beauce.
From a spacious room with loads of character to a pokey little room is NOT my idea of an upgrade!
When we questioned this were told that it had air con and that was an upgrade. We checked the prices and the room we were given, as far as we could make out, was actually cheaper than the one we had paid for! Some upgrade!
Breakfast wasn't great - we were told that there would be gluten free options... but not, apparently, on a Sunday - so we skipped that, it was the same breakfast for both hotels, €9.60 at Poemes, €16 at Jehan... seriously?!
All in all most forgettable and regrettable experience.

Room Tip: Go to a different hotel... maybe the Poemes would be better,
  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank baggycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 24, 2018 via mobile

One of the best hotels we stayed during our French trip. The hotel is right in front of the train station. They have private parking but it was full. We could park nearby which cost €10.
Room is clean and new, staff are friendly. We went out till late as it was summer festival. We slept so good here.

Stayed: June 2018, travelled as a couple
Thank Willem H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 19, 2018

Travelling to the city of Chartres to visit the Cathédral. Nice city worth visiting. Hotel is very convenient opposite of the railway station. Parking is limited. Rooms are OK but small and too warm. Missing was a bottle of water in the room. Breakfast was good, personal was friendly.

  • Stayed: June 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank FlyingDutchman17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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