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“Old hotel who can not hide his age...”

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Mercure Reims Centre Cathedrale
Ranked #15 of 68 Hotels in Reims
La Charite-sur-loire, France
Level 5 Contributor
51 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Old hotel who can not hide his age...”
Reviewed 22 February 2012

Here you will find an old hotel which has not receive any renovation since many years. The building is impressive and you will understand easily that it was an important hotel before. He is situated near the down town, and you will need only 5 minutes to reach the highway.

Positive aspects are the property, space inside the rooms and the restaurant, quite good.

In addition of that, you will pay a reasonable invoice, in comparison of the situation and category of such hotels.

  • Stayed February 2012, travelled on business
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Helpful?
Thank Genxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (71)
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Sevenoaks
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 February 2012

We stay at least twice a year at this city centre hotel, which is conveniently located a couple of minutes from the autoroute through Reims. The rooms are comfortable and well sound-proofed, ensuring a good night's sleep. The restaurant is good, though somewhat pricey and if you want to walk for ten minutes or so there are plenty of choices nearer to the cathedral itself. Reims Cathedral is one of the glories of northern France and a must visit if you have the time. You can also walk beside the river, an attractive option after spending all day in a car. There is parking in an underground garage at a small extra charge. It's not bookable in advance but we have never had trouble finding a space. All in all, a good place for a stopover or a short break.

  • Stayed November 2011, travelled on business
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Helpful?
Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiev, Ukraine
Level 5 Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 6 February 2012

Pretty much standard mercure hotel. Just two problematic points - parking, you'll have to park outside a bit further from the entrance and location - to get to the most of the city restaurants you'll have to walk 6-8 blocks from the hotel.
Though just 4 blocks away from the main city boulevard that goes towards the Cathedral.

  • Stayed January 2012, travelled with family
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Helpful?
Thank al3xxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 February 2012

Have been going to this hotel for 10 years now, and watched it turn from a good hotel with good service into a tired and shabby hotel with poor service. The rooms are now very tired, not properly clean and smell musty, the bathroom are smelly and outdated with broken fittings. The bar tender was chatting to his wife at the bar while his (5 year old) son played behind the bar! Reception staff are not interested, nor is General Manager Jean-Pierre Fourney. Avoid until it is refurbished and a new General Manager appointed!

Room Tip: Avoid this hotel until it is refurbished and a new General Manager appointed
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  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank Rod G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review, 20 February 2012
Dear Sir, Madam,

You have taken the time to give us your opinion about your stay in our hotel, and we thank you.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,

Maxime DEZ
Responsable Hébergement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Reims hotels

Bacup, United Kingdom
2 reviews
Reviewed 19 January 2012

read most recent reviews, which did prove to be correct in respect of the condition of the rooms and furnishings. However, it was generally clean, we had a large spacious, airy bedroom, well appointed bathroom, twin wash basins, seperate shower, and full size bath. There was an issue with a split shower hose and faulty control on the bath, We reported this on departure and trust it will be rectified for next visitors..The large bed was comfy with good firm mattress. Tea and coffee facilities.

Room Tip: Higher floor light and airy
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  • Stayed January 2012, travelled as a couple
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Helpful?
Thank papaskis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level 5 Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 15 January 2012

As we wanted to stay somewhere near to visit the Cathedrale we chose the Mercure as advertised as being not too far from the historic site. The reviews we read were true that the furniture was tired And in need of up grading. We received a friendly welcome, got a room on the 5th floor as requested high floor and near the lift. Lovely airy room with view of the river and omfortable bed, large bathroom with twin wash basins, bath and separate shower cubicle. Tea, and coffee facilities, free wi fi, flat screen TV with just BBC world and CNN in English.

  • Stayed January 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank motherski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Reims Centre Cathedrale

Property: Mercure Reims Centre Cathedrale
Address: 31 boulevard Paul Doumer, 51100, Reims, France
Region: France > Grand Est > Marne > Reims > Hincmar
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Reims
#8 Business Hotel in Reims
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Reims Centre Cathedrale 4*
Number of rooms: 130
Official Description (provided by the hotel):
Our 4-star hotel is ideally located just a short distance from Notre Dame Cathedral, a gem of Gothic artwork, and the congress center. Whether you're on a business trip or a family vacation, you will love the quality of our facilities and the comfort of our rooms. Our work spaces, combine technology and modularity and have everything you need. All the services we offer at our Mercure will mean you have a great stay in the heart of Reims. ... more   less 
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Also Known As:
Mercure Reims Cathedrale Hotel Reims
Accor Reims Cathedrale

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