Let me first start off by saying, given a choice of five-star or even four-star properties in Paris, this hotel shouldn't be one of your considerations. The location of this hotel is "OK", but not ideal or on par with other five star properties in Paris. I've lived in Paris several times, and travel there for business often. Therefore I can honestly say if you are truly seeking a five star property there are many other hotels in better locations, closer to the metro, and offer better amenities, facilities, and service. Even knowing all of this I decided to give this property a go. I'm a Diamond member with Hyatt and never staying here before, thought why not try something new. Sadly that wasn't the best decision. Like many hotels in Paris, this property is fairly small. The size of the property isn't its downfall; it's the management and operations of this property. A smaller hotel means fewer rooms, fewer staff to manage, and fewer guests to look after. Combine all of that with this claiming to be a five star property, and one would expect an exceptionally well-run property with outstanding service. Surprisingly this couldn't be further from the truth. I experienced issues with virtually every customer touch point this property offers. I was assigned an appropriate room; I don't think my reservation had even been looked at until I arrived on-site. I was "kicked" out of their restaurant and exiled to their Champagne bar while entertaining business clients because I wanted to have a coffee. Their cleaning staff wasn’t the most efficient and their breakfast buffet is beyond basic. To all my fellow Diamond members, if you are use to being treated like a valued guest and dealing with staff that have been properly trained on Gold Passport policies, then this most definitely isn't the property for you. I spoke with two managers and both were completely clueless on basic Gold Passport policy and procedures. I eventually had to make a call to Hyatt Corporate who then contacted the property and educated them on very standard Hyatt policies. It’s truly sad when a guest knows your own company’s policies better than your own managers. Not only is that tragic, but it’s unbecoming of a five star property. I stay 300 nights a year in hotels, so I have a good understanding on what makes a five star property. All in all I personally rate this hotel a three star parading around as a five star. I’m sure it could probably skin by as a four star property but a five star it most certainly isn’t. So save yourself some money and hassle and book elsewhere. You’ll be glad you did.
- Official Description (provided by the hotel):
- Hyatt Paris Madeleine is one of the finest boutique hotels Paris has to offer. Ideally situated in the area of La Madeleine, our boutique hotel is close to the historical centre and in the midst of the most fashionable shopping district in Paris.Located on the typically Parisian Boulevard Malesherbes, few hotels in Paris city centre are closer to the haute couture, fashion and jewellery shops of the famous streets Faubourg Saint-Honore and Rue Royale and the department stores Printemps Haussman and Galeries Lafayette on Haussmann Boulevard.Hyatt Paris Madeleine is also within walking distance of the iconic attractions of the city such as Paris Opera Garnier, Place de la Madeleine, Place de la Concorde, the River Seine, the Louvre and the Champs-Elysees. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Paris - Madeleine Hotel Paris